75
eNPS Score
Q&A With TP Employees
Our High-touch strategy aims to boost employee happiness and help us stand out as a forward-looking company. Teleperformance is fully committed to providing a unique work environment, and earns recognition from independent entities on a regular basis. For example, in 2018 ten Group subsidiaries were honored with awards from the Great Place to Work® Institute, representing 70% of our workforce.
How employees describe working at TP
Honestly, I really like the environment at first but the company and the client it self they made a decision that lead us into dissapointment. we're sad about the news that we were terminated with seeking our dedication and value
Review from Sales Dept
a nice company to work for, that have clear direction, good values and culture, that enables me to grow
Review from Finance Dept
Being able to be a change agent
Review from Admin Dept
.. .. .. .. ..
Review from Product Dept
My overall experience with the company has been great. I really enjoy what I do and having a great leaders and coworkers create a nice work environment. There's opportunities for growth and learning new things.
Review from IT Dept
Q&A With TP Employees
IDX: 25 TOT: 109
Is it possible to switch teams at TP? If so, what is the process?
Yes. You can switch to another project during the training when you're not happy with the one you were recruited for. After signing the contract, you have to have worked at the project for at least 3 months before switching project.
What is the onboarding process like at TP and how long does it last?
It lasts one day (the first day) and there's a presentation of the company and the building you're working at.
What is the hardest interview question TP asks?
None is hard. Depends on if you are prepared for the interview.
What is the PTO policy at TP?
You're not getting paid when you're sick. Even if you certificate from the doctor. Only when it's a sick leave after 2 days. This is Portuguese law for call centres.
What kind of relocation or moving stipends does TP offer?
Flight and first accommodation until placed in a TP apartment for free. TP takes care of bureaucratic issues when you're relocating from another country.
What is the company mobility like at TP?
None.
What kind of activities do employees at TP participate in outside of work?
Hiking, surfing, cooking workshops, basketball, beach volleyball, etc (this is at TP Portugal).
How are the healthcare options at TP?
Private health insurance after 6 months
What is the best perk or benefit that TP offers?
Activities and parties for free.
How are the dental insurance options at TP?
None
How are the vision insurance options at TP?
None.
What do you wish you knew before starting at TP?
Nothing. I was given a lot of opportunities at the beginning and I had a good position.
What are the most important soft skills to be successful at TP?
Empathy, team player, reliability
How long after an interview at TP does it take to hear back?
Less than a week.
What kinds of community outreach does TP participate in?
None
How hard is it to get promoted at TP?
Not hard at all. I got promoted after 9 months.
How long does it take to hear back after applying to TP?
Depends on the language you speak. The more demanded, the quicker they contact you.
How are layoffs handled in the Customer Support department at TP?
The layoffs are handled poorly they don't give you very much notice it's just hey you know this is probably our last week on this job but if you choose to stay with the company as soon as another job open up they call you but you can't get unemployment while you wait
How are the career growth opportunities on the Customer Support team at TP?
The career growth opportunities are actually pretty easily obtained and happen often the only thing you should be worried about is your job security because at any time you could be laid off
How would you describe your overall experience interviewing at TP?
it was good experience
What was the most difficult question that was asked during your interview at TP?
what would you do if you got an irate customer on the line. what would you do if you caught a co-worker stealing or disobeying the rules
What Customer Support department questions did TP ask during your job interview?
basic questions how much experience I have in the customer service field how many words I type a minute have you ever been fired from a job have you committed a felony
How does TP handle HR issues?
they handle them with care
How can I improve my chances of being hired at TP?
practice your math and grammar skills practice your typing.
How does TP measure success and growth in the Customer Support department?
by your stats the customer gets surveys they fill out. but this is not good because no matter how good you are if the customer is made with the company they will take it out on you and give you a bad review.
Curious about what work's like at TP?
Anonymously Ask TP Employees Any Question
Should I work at TP?
80% of TP employees would encourage their friends to become coworkers, whereas 15% are neutral and 5% would not recommend working at TP to their friends.
| 80% | Promoters |
|---|---|
| 15% | Passive |
| 5% | Detractors |
