Amazon Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
It has been one of the best jobs i have had yet. Very easy work. Great pay and benefits!
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
Some managers are caring while others only look out for themselves
Review from Customer Success Dept
Smart people, energized, different backgrounds everyones contributes differently, reachable and humble of ehat they know and whst they dont, not afraid to ask, or being challenged
Review from Customer Success Dept
The leaders structure is well put in place. You always have some to run to if help is need. The chain of command is great.
Review from Customer Success Dept
Yes good HR woman help me to learn thought my life.. my good know well.. she knew sign lanuage cuz i am deaf.. i glad work
Review from Customer Success Dept
They answer any questions I have. They are super helpful and friendly.
Review from Customer Success Dept
What does the leadership team need to get better at?
They are all 20 somethings with less experience than most regular empployess...Favoritsm runs rampant
Review from Customer Success Dept
Hire leadership from inside Amazon not young adults just out of college with no warehouse experience.
Review from Customer Success Dept
Empathy and provide better working conditions
Review from Customer Success Dept
The leadership needs to get better at "Being Human" and remembering that people actually work in the warehouse, not machines. Appreciation and praise on jobs well done will go far!
Review from Customer Success Dept
What is the best part about your compensation package?
Benefits , choices, growth, creativity,
Review from Customer Success Dept
My pay wage is just okay. I can negotiate on a yearly basis and it could even change upwards with me negotiating.
Review from Customer Success Dept
Most likely benefits for me and my kids needs.
Review from Customer Success Dept
The combination of base pay with shares and sign-in bonus is brilliant. It encourages people to stay on and give it a serious try. Of course I'm loving the AWS culture!
Review from Customer Success Dept
The 401k program is great as well as the base pay
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I currently do the job of four people being like this for 8 mths, which is unsustainable, my same level make 30k to 40k more a year in other areas inside the company .
Review from Customer Success Dept
Treated with respect. Performance bonuses, fair work distribution
Review from Customer Success Dept
More PTO and stock grants
Review from Customer Success Dept
When I was hired we were told we would get raises every 6 months for your first 3 years and now they are changing to once a year for .15
Review from Customer Success Dept
What are some of the best things about your team?
We work virtually but still we are together in group chat, online gathering etc
Review from Customer Success Dept
They are nice people. Glad i was hired with a good team.
Review from Customer Success Dept
Everyone in the team contributes with their best effort. The knowledge and talent are inspiring. The customer obsession and commitment to the best quality is phenomenal.
Review from Customer Success Dept
Very smart, hard-working, no-nonsense individuals who go out of. their way to help each other
Review from Customer Success Dept
the open conversations that we have so their is no favorism
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
Lazy employees need to be held accountable. But they are all friends of the assistants and managers. So it will never happen
Review from Customer Success Dept
Communication could be better as well as stopping the favoritism makes it hard for others to advance in positions
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
The company truly lives by the Leadership Principals. They empower you and help building a culture of delivering results with high standars while develop talent. Skills are cross functional so you can grow anywhere and do whatever roll you want. Sky is the limit!
Review from Customer Success Dept
Growth, respect, caring, effectiveness, drive
Review from Customer Success Dept
Mostly nobody is around to talk to. But it is constant work so no time to sit around and chit chat. I love it and the people are nice.
Review from Customer Success Dept
Nothing...It is geared 100% towards african americans. There is no diversity.
Review from Customer Success Dept
I work in a team that designs instructor-led technical training. Each person in the team has a critical role to play. It is clear that everyone is committed to excellency. The collaboration is outstanding and our manager is stellar.
Review from Customer Success Dept
What needs to change to make the company culture better?
Appreciation, praise and humility from management because without the tier 1 employees, they would not meet their metrics
Review from Customer Success Dept
What did you like most about the interview process?
People was very respectful, welcoming snd made me feel quite comfortable!
Review from Customer Success Dept
The interview was straight to the point and lasted 30-45 minutes.
Review from Customer Success Dept
It was quick and easy.
Review from Customer Success Dept
The interview process is designed to find the talent that AWS needs.
Review from Customer Success Dept
Very thorough and not easy to manipulate the system
Review from Customer Success Dept
What would you improve about your company's interview process?
They dont interview you. All my credentials probably havent been seen by HR. And having a disability, and them not asking them to specify seems a bit archaic.
Review from Customer Success Dept
Amazon needs to implement an English reading and speaking test and basic math test
Review from Customer Success Dept
What makes you most happy at work?
Being heard and standing up for what was fair and right
Review from Customer Success Dept
Solve complex problems with all this smart people that I can learn from! And how much diversity equity andn inclusionn topics, engagement, trainings, speakers, Affinity Groups and events happens EVERY DAY!
Review from Customer Success Dept
Being at a steady pace.
Review from Customer Success Dept
Break time to cool off after working in extreme heat
Review from Customer Success Dept
Incredible collaboration and genuine appreciation of each individual's unique talents.
Review from Customer Success Dept
What's going wrong and how can it be improved?
The hours are long and physically demanding work load
Review from Customer Success Dept
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What would you most like to see improved at your company?
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