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Amazon Company Culture

Culture Score

This score is derived from employee ratings & reviews
4.5/5
Amazon's Overall Culture is rated A-

Awards

Best Product & Design Teams of 2022Best Product & Design Teams of 2022
Best Places to Work in Seattle 2022Best Places to Work in Seattle 2022

CEO Score

Top 20%Top 20% of Similar Size Companies on Comparably
Andy Jassy Amazon's CEO
Andy Jassy
74 /100

Amazon Mission, Vision & Values

Are your company's goals clear, and are you invested in them?

Mission Statement

"Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Fire tablets, Fire TV, Amazon Echo, and Alexa are some of the products and services pioneered by Amazon."

Vision Statement

Our vision is to be earth's most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online.

Values

  • Customer Obsession
  • Ownership
  • Invent and Simplify
  • Learn and Be Curious
  • Hire the Best
  • The Highest Standards
  • Think Big
  • Bias for Action
  • Earn Trust
  • Deliver Results

Amazon Culture At a Glance

8730 employees at Amazon have reviewed Amazon across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was today.

Overall, the 8730 Amazon employees give their leadership a grade of B, or Top 25% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at Amazon are generally satisfied with their total compensation at Amazon, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at Amazon are pleased with their team. 8730 Participants grade the quality of their coworkers a B. The majority believe the meetings at Amazon are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at Amazon believe the environment at Amazon is positive. Most Participants believe the pace of work at Amazon is extremely fast. About 43% of the employees at Amazon work 8 hours or less, while 9% of them have an extremely long day - longer than twelve hours.

Overall, the employees at Amazon are happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

Company Information

Address
345 Boren Ave N
Seattle, WA 98109
United States of America
Website
www.amazon.com/
Founded
1994
Social sites

Company Description

Amazon.com is an international e-commerce website for consumers, sellers, and content creators.

Key Executives

Name & Title
Bio
Andy Jassy  CEO / President
Andy Jassy
CEO / President
Andy Jassy serves as the CEO / President of Amazon.
Jeffrey Blackburn  Senior Vice President of Business Development & Entertainment
Jeffrey Blackburn
Senior Vice President of Business Development & Entertainment
Mr. Jeffrey M. Blackburn has served as Senior Vice President, Business Development and Entertainment of Amazon.com, Inc. (the ???Company???) since April 2006. From June 2004 to April 2006, he was Vice President, Business Development of the Company from July 2003 to June 2004, he was Vice President, European Customer Service of the Company and from November 2002 to July 2003, he was Vice President, Operations Integration of the Company. Prior to joining the Company in 1998, Mr. Blackburn was Assistant Vice President at Deutsche Morgan Grenfell. He holds a BA from Dartmouth College and an MBA from Stanford's Graduate School of Business.
Diego Piacentini  Senior Vice President of International Consumer Business(leave of absence)
Diego Piacentini
Senior Vice President of International Consumer Business(leave of absence)
Mr. Diego Piacentini has been Senior Vice President of International Consumer Business at Amazon.com Inc. since February 2012. Mr. Piacentini has been on leave of absence starting from August 1, 2016. From January 2007 to February 2012, he served as Senior Vice President, International Retail, from November 2001 to December 2006, he served as Senior Vice President, Worldwide Retail and Marketing and from February 2000 to November 2001, he served as Senior Vice President and General Manager, International. He was responsible for marketing and retail operations for Amazon.com's Media, Apparel, Sporting Goods, Health and Personal Care, Beauty, Jewelry and Gourmet categories and was a member of Amazon.com's senior executive team. Mr. Piacentini added the U.S. retail business to his portfolio in January 2002, following two years at the helm of the international business. Under his leadership, Amazon.com launched two new Web sites, Amazon.fr and Amazon.co.jp and significantly increased international revenues, customers, product selection and technological features across all international sites. Since joined Amazon.com in February 2000 until November 2001, he served as Senior Vice President and General Manager, International. Prior to Amazon.com, he served as Vice President and General Manager, Europe at Apple Computer, Inc., with responsibility for Apple Computer's operations in Europe, the Middle East and Africa. He joined Apple Computer in 1987. He held several financial management positions both in Apple Italy and at a European level until 1993. He served as Sales Director for Apple Italy since 1994 and General Manager for Apple Italy since May 1995. Before joining Apple Computer, he held a financial management position at Fiatimpresit in Italy. He has traveled and worked across Europe, Asia and North America. Mr. Piacentini holds a degree in economics from Bocconi University of Milan.
Andrew R. Jassy  Chief Executive Officer of Amazon Web Services
Andrew R. Jassy
Chief Executive Officer of Amazon Web Services
Mr. Andrew R. Jassy, also known as Andy, has been Chief Executive Officer of Amazon Web Services at Amazon.com, Inc. since April 13, 2016. Mr. Jassy leads the Amazon Web Services business (AWS) and the Technology Infrastructure organization for Amazon.com. He served as Senior Vice President of Amazon Web Services at Amazon.com Inc. since April 2006 until April 13, 2016. He served as Vice President of Web Services at Amazon.com Inc. from January 2005 to April 2006. Mr. Jassy served as Vice President of Associates and Web Services of Amazon.com Inc. from September 2003 to January 2005 and served as its Vice President and Technical Assistant from November 2002 to September 2003. Prior to Amazon.com, he founded a marketing consulting company in 1997 and served as its Manager. He served as a Director of Coupa Software Inc. Mr. Jassy earned his bachelor's degree from Harvard University and his Master's of business administration from Harvard Business School.
Douglas Gurr  UK Country Manager
Douglas Gurr
UK Country Manager
Mr. Douglas Gurr, also known as Doug, serves as UK Country Manager at Amazon.co Inc. Mr. Gurr served as President of China Amazon.com Inc. from September 1, 2014 to July 2016. Mr. Gurr served as Global Vice President - UK at Amazon.com Inc. from 2011 to September 1, 2014, where Mr. Gurr is in charge of outdoor furnishing products. He founded Blueheath Holdings Plc and served as its Chief Executive Officer from June 4, 2004 to August 31, 2006. Mr. Gurr served as a Partner and Head of the UK Retail Practice of McKinsey & Company from 2000 to 2001. He served as Director of Executive Development at ASDA Group Limited until January 2011. Mr. Gurr served at a number of grocery retailers on supply chain and procurement from 1995 to 2001. Prior to McKinsey & Company, he was a Principal at the UK Department of Transport. He served as Chairman of Science Museum trading company. He has been Non-Executive Director at Department for Work and Pensions since February 2016. Mr. Gurr served as an Executive Director of Blueheath Holdings Plc until August 31, 2006. He served as a board member at Wal-Mart. Mr. Gurr served as a Trustee of the Science Museum and a Non Executive Director of their trading company. Mr. Gurr holds PhD in Theoretical Computing from The University of Edinburgh , Master of Mathematics in Pure Mathematics and BA in Mathematics from University of Cambridge.
Bob Berney  Head of Movie Distribution & Marketing for TheWrap.Com-Amazon Studios
Bob Berney
Head of Movie Distribution & Marketing for TheWrap.Com-Amazon Studios
Mr. Bob Berney has been the Head of Movie Distribution & Marketing for Thewrap.Com at Amazon Studios since June 01, 2015. Mr. Berney oversees distribution and marketing for all Amazon Original Movies. He has been the President of Theatrical Distribution at FilmDistrict Holdings, LLC since September 2012. Mr. Berney serves as the President of Theatrical Distribution at GK Films, LLC. Mr. Berney previously served as Chief Executive Officer of indie film marketing and distribution company Picturehouse. He served as the President of Picturehouse Films, LLC since March 2005. He served as President of New Market Films. He founded and operated independent film distribution and marketing companies Apparition, Picturehouse, Newmarket Films and IFC Films, and was responsible for releasing critically acclaimed and award-winning films such as Memento, La Vie En Rose, Pan's Labyrinth, The Young Victoria, The Passion of the Christ, Monster and My Big Fat Greek Wedding, among many others. He has also served as an independent distribution and marketing consultant and began his career in exhibition managing and owning movie theaters in Texas. Mr. Berney has a fantastic ability to connect with filmmakers and he orchestrates very creative marketing campaigns.
Katie Curran  Head of Communications - Australia
Katie Curran
Head of Communications - Australia
Katie Curran is head of communications of Australia at Amazon.com inc since December 2017.
Louis J. Castle II  Head of Seattle Game-Production Studio
Louis J. Castle II
Head of Seattle Game-Production Studio
Mr. Louis J. Castle, II, also known as Lou, has been the Head of Seattle Game-Production Studio at Amazon.com, Inc. since March 2017. Mr. Castle serves as a Treasurer of The Meadows School. He served as a Senior Advisor of Transfluent Oy (Transfluent Ltd). He co-founded BLT Acquisition Group, LLC. He is a passionate philanthropist in his hometown of Las Vegas. He served as the Chief Executive Officer of GarageGames, LLC. He served as the Chief Strategy Officer of SHFL entertainment, Inc. since October 3, 2011. He served as the Chief Executive Officer of InstantAction, Inc. since July 2009. He is a 26-year game industry veteran. He co-founded and served as Vice President of Westwood Studios for 18 years. While at Westwood Studios, he served in various capacities including Vice President of Creative Development, General Manager, Chief Operating Officer and Finance Officer. Through Westwood Studios, he contributed a visualization lab to the UNLV School of Architecture and a motion capture system to the school of medicine for prosthetic research. He served as the Chief Strategy Officer at Shuffle Master, Inc. He served as Vice President of Studios at Zygna. He served as Vice President of Creative Development at Electronic Arts. He served as Vice President of Creative Development at Los Angeles studio of Electronic Arts Inc. since 2003 and served as General Manager of its Blueprint Studio. In this role, he was responsible for the production and business strategy. He serves as the Chairman at Metric Gaming LLC and KNPR, Las Vegas' public radio station. He serves as a Member of Advisory Board at Mojaro, Inc. He serves as a Director of Business Benefits Inc. and Digital Extreme Technologies, Inc. He has been Member of Board of Trustees of Three Square Food Bank since 2009. He serves as a Trustee of The Meadows School. He serves as Director of KNPR, Las Vegas' public radio station. He served as a Director of SHFL entertainment, Inc. from March 15, 2005 to October 2011. He serves on Advisory Boards for the UNLV Arts Council, The Andre Agassi Foundation, The Nevada Ballet Theatre, The Las Vegas Springs Preserve and the Make a Wish foundation. He serves on the Lt. Governor's Entrepreneur's Council, the Executive Committee of the Nevada Development Authority, the Advisory Board of Irwin Union Bank. He has served for 14 years on the advisory board of the Game Developers Conference - the industry's premier annual development conference. He served on the board of the Center for Entrepreneurship & Technology. He has also taught game design as an adjunct professor at USC's School of Cinematic Arts. In 1999, he was honored with the Game Developer Association's second-ever lifetime achievement award. He has been honored with the Governor's Patron of the Arts award, the Association for Fundraising Professionals Outstanding Philanthropist of the Year award and the Nevada Ballet Theatre's Above and Beyond award. Mr. Castle has been inducted into the Technology Business Alliance of Nevada Hall of Fame, honored by the Chamber of Commerce as a 'Top 40 under 40' twice and received a Governor's Award as Outstanding Entrepreneur of the Year.
Shelley L. Reynolds  VP, Worldwide Controller & Principal Accounting Officer
Shelley L. Reynolds
VP, Worldwide Controller & Principal Accounting Officer
Ms. Shelley L. Reynolds has been the Principal Accounting Officer of Amazon.com, Inc. since April 15, 2007 and also its Vice President and Worldwide Controller since April 2007. Ms. Reynolds served as Vice President of Finance at Amazon.com, Inc. from March 21, 2007 to April 2007. Ms. Reynolds was a Partner at Deloitte & Touche LLP since 1998. She has been a Director of Audible Inc. since March 11, 2008.
David A. Zapolsky  Senior VP, General Counsel & Secretary
David A. Zapolsky
Senior VP, General Counsel & Secretary
Mr. David A. Zapolsky has been Senior Vice President of Amazon.com, Inc. since May 2014 and has been its General Counsel & Secretary since September 2012. Mr. Zapolsky served as Vice President of Amazon.com, Inc. since April 2002 until May 2014. Mr. Zapolsky oversees the Amazon.com Inc's legal, policy, compliance and regulatory affairs. He served as an Associate General Counsel for Litigation and Regulatory matters of Amazon.com, Inc. since November 1999. Prior to Amazon.com, he served as Partner at the Seattle offices of Dorsey & Whitney and Bogle & Gates. Before moving to Seattle from New York City in 1994, he served as an Assistant District Attorney in the Brooklyn District Attorney's Office and later practiced law at Wachtell Lipton Rosen & Katz. Mr. Zapolsky received his undergraduate degree in music from Columbia University and a J.D. with honors from the University of California, Berkeley.

HR Leaders

Name & Title
Bio
Cheryl Trainor  Director, Executive Recruiting International
Cheryl Trainor
Director, Executive Recruiting International
Cheryl Trainor serves as the Director, Executive Recruiting International of .
Andrea Euenheim  Director, Global M&A / Geographic Expansion HR
Andrea Euenheim
Director, Global M&A / Geographic Expansion HR
Andrea Euenheim serves as the Director, Global M&A / Geographic Expansion HR of .
Robyn Singh  Director of Human Resources
Robyn Singh
Director of Human Resources
Robyn Singh serves as the Director of Human Resources of .
Mary Bauer-Dauenhauer  Director, Global Staffing & HR Optimization
Mary Bauer-Dauenhauer
Director, Global Staffing & HR Optimization
Mary Bauer-Dauenhauer serves as the Director, Global Staffing & HR Optimization of .

Amazon Employee Reviews

Positive Reviews
78%
78%
22%
Constructive Feedback
22%

Positive Reviews from Employees

What are some of the best things about your team?

Brilliant colleagues. Friendly people who respect you.

What do you like best about the leadership team?

Current leadership team actually cares about their people. Not true across the company sadly.

What do you like best about your company?

It offers more value to humanity than any other company.

Constructive Feedback from Employees

Why do you feel undervalued and what would make you feel better about your compensation?

Recently promoted but recieved $0. I am not even within the salary band for the level and role. I am $60k+ under paid than my peers. Additionally, Stock prices have tanked and will now be making less than I did last year.

What does the leadership team need to get better at?

Improve the horrible attrition rate.

What would you most like to see improved at your company?

Pay me more and stop making me jump through hoops

A Day in the Life
A Day in the Life
Amazon employees generally work 9.5 hrs a day
Work Hours
A Day in the Life
Employees at Amazon report the work pace is extremely fast
Work Pace
A Day in the Life
On a typical day, employees at Amazon have 2 meetings
Meetings
A Day in the Life
81% of Amazon employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Amazon employees most often take 20-30 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
62% of Amazon employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
Amazon employees typically get valuable feedback on how to improve at work Every Week
Feedback
A Day in the Life
77% of Amazon employees call their work environment positive
Environment

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Anonymous Q&A with Amazon Employees

Most Recent Q&A

Top
25%

Leadership Score

In the Top 25% of similar sized companies on Comparably

Trending upThis category score has been trending up % since last month
73
out of 100
Executive rating?
74
out of 100
CEO rating?
74
out of 100
Manager rating?
Top
20%

Compensation Score

In the Top 20% of similar sized companies on Comparably

Trending upThis category score has been trending up % since last month
Paid fairly?
Satisfied with benefits?
Top
25%

Team Score

In the Top 25% of similar sized companies on Comparably

Trending upThis category score has been trending up % since last month
Coworker interaction?
77
out of 100
Quality of coworkers?
Top
20%

Environment Score

In the Top 20% of similar sized companies on Comparably

Trending upThis category score has been trending up % since last month
7 or less
15%
8
28%
10
38%
12
10%
More than 12
9%
Work hours per day?
Extremely fast
45%
Comfortably fast
35%
Moderate
15%
A bit slow
3%
Bureaucratic
2%
Pace at work?
Positive
77%
Negative
23%
Positive work environment?
Top
15%

Outlook Score

In the Top 15% of similar sized companies on Comparably

Trending upThis category score has been trending up % since last month
83
out of 100
Future outlook?
Fantastic
48%
Good
33%
Neutral
14%
Bad
3%
Terrible
2%
Customer perception?
Excited going to work?

Amazon H1B Visa

In 2019, Amazon applied for 6099 H1B visas. Of the work permits applied for, 98% were approved.

An in-depth look at ‘Certified-withdrawn’ H1B applications at Amazon unveil that 38 approved work permit applications were withdrawn before the employee’s start date, and 11 were withdrawn by Amazon after the employee’s start date.

Work Permit Application Outcome

Amazon has a total of 154100 employees

6099
Total Applied
  • 98% Granted (5995 out of 6099)
  • <1% Denied (55 out of 6099)
  • <1% Withdrawn Application was withdrawn by the employer before approval/rejection (38 out of 6099)
  • <1% Certified-Withdrawn Application was approved but later withdrawn by employer (11 out of 6099)

This data was calculated using publicly sourced data from OFLC Performance Data

Gender Score How positively women rate their overall experience at Amazon

top 20% Gender

Amazon currently ranks in the Top 20% of similarly sized companies on Comparably

Diversity Score How positively minorities rate their overall experience at Amazon

top 20% Diversity

Amazon currently ranks in the Top 20% of similarly sized companies on Comparably

eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"
Top 35%Top 35% of Similar Size Companies on Comparably
15
eNPS Score
45%Promoters
25%Passives
30%Detractors

Amazon Culture Video

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Amazon Competitors Video

Amazon Competitors

  1. 1st
    F5 Networks
    76 / 100
  2. 2nd
    Amazon
    74 / 100
  3. 3rd
    Apple
    73 / 100
  4. 4th
    eBay
    73 / 100
  5. 5th
    Target
    69 / 100

Perks & Benefits

Health & Wellness
Dental Insurance
Health Insurance

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