TaskUs Customer Success Department Employee Reviews

Decent company, the salary is not great and the promotions availability and actual process could not be further from what is advertised. Apart from that i believe it is a good work enviroment but difficult to ascent to a better position for a career.

Review from Customer Success Dept

One of the best and worst experience I had with a company . Specially due to the MANAGEMENT and the lack of their competence they have created ALOT oof issues for me specially targeting me daily and still I have one of the best scores from my process . Thanks to them I have so much patience now .

Review from Customer Success Dept

Its a great combination of values and better to pay off the skills and scope of improvement.

Review from Customer Success Dept

enough to survive in life

Review from Customer Success Dept

Overall, my experience at TaskUs has been mixed: I value the collaborative team, learning opportunities, and meaningful work, but I'm often stretched by unclear role boundaries, inconsistent HR communication, and limited, nontransparent paths for advancement. With clearer expectations

Review from Customer Success Dept

They are all approachable and easy to work with

Review from Customer Success Dept

Growth and involvement in latest updates. Supporting in learning curve.

Review from Customer Success Dept

I would say that I like how my TL works with us as her teammates. However, when it comes to upper management aside from the OM assigned to our cluster, I don't think they're making us feel that we're being valued.

Review from Customer Success Dept

the ridiculous attitude to lighten up the heavy days and the team guide we had to perform well.

Review from Customer Success Dept

Should be helpful understanding problem solving

Review from Customer Success Dept

Everything starting from not being Biased in the first place for the EMPLOYEES that do the most sale . Which is not the GOAL CSAT is the GOAL of the process but as I opposed a VIOLATION of having music on the FLOOR they are all against e and want me out they have been watching my every move waiting.

Review from Customer Success Dept

OM Aaron has caused multiple issues amongst agents and remains with no repercussions. TL Jen V is also allowed to miss a lot of days so her agents always end up other TL for help making it harder for them to just focus on their team and meeting with them. I dont think its fair to tl or other agents

Review from Customer Success Dept

Better decision making. They tend to rely on policies that may or may not be applicable to all scenarios.

Review from Customer Success Dept

transparency. My supervisor - Carl Antiquera always resort in lying. We don't trust him anymore. He will power trip at times and deflects important requests.

Review from Customer Success Dept

Salary, good working equipment (even with 2 monitors, it doesn't help when the whole PC lags), HR, and support.

Review from Customer Success Dept

Child Scholarship and able to commute to the office affordably

Review from Customer Success Dept

HMO, Free Gym, Free Meal, Day care, Dental care, Free Courses such as 6 sigma, happy hour and many more.

Review from Customer Success Dept

Im satisfied with the overall compensation plus raise.

Review from Customer Success Dept

Incentives Incentives Incentives Incentives Incentives

Review from Customer Success Dept

The best part of my compensation package is that it reflects both financial stability and professional growth. I appreciate the salary, but I also value the learning opportunities, benefits, and work-life balance that come with it.

Review from Customer Success Dept

Hardware is nowear near like it should be and the pay can barely get you by in greece. Also, you would think that a company this big would have som more connections regarding the benefits.

Review from Customer Success Dept

Incentives are deducted for being late and Pl and Cl as well , Although the EMPLOYEE HANDBOOK Cleary states no DEDUCTIONS can be made for the same . still My Managers deduct out incentives . Which is a part of my PAY and should not be deducted .

Review from Customer Success Dept

Given the complexity of our job role, I think we deserve a raise. In addition, there's a different LOB with Shopify which is Premium, and they're job role is the same as we have here in Core. Yet, the salary difference is huge, and I think we deserve that same salary.

Review from Customer Success Dept

you need to compete other company with their compensation

Review from Customer Success Dept

Our complains always skilling us up without any increase or any incentives, and clients always asking if we been paid per LOB added to our skill and always need to lie to them about the matter, our managers and leaders always advice us not to mentioned about salary wound that make sense.

Review from Customer Success Dept

Communication and support for the work

Review from Customer Success Dept

Team is energetic and improving day by day to improve on my professional career.

Review from Customer Success Dept

We have build our connection not just as a co-workers, but also as a family.

Review from Customer Success Dept

team work, and trust in our self

Review from Customer Success Dept

the team work and assisting to each other since were escalations team

Review from Customer Success Dept

People need to get better in general . Here People are hired based on their ENGLISH skills and they still create issues when i request them to play good ENGLISH music but they still want to be the same listen to the same . No one is even worth being hired by task us . But I guess Hr's here are BLIND

Review from Customer Success Dept

They need to be more empathetic towards each other

Review from Customer Success Dept

Professionalism is important to keep the workplace respectful and productive. It means being on time, responsible, clear in communication, and having a good attitude. Staying professional helps build trust, teamwork, and a good reputation for the company.

Review from Customer Success Dept

I have no problem with my co-worker. all are being helpful with one another

Review from Customer Success Dept

Nothing. They dont seem to care anyways for any of their colleagues apart from themselves

Review from Customer Success Dept

Nothing can be done even if someone wants to do anything , The management is just not ready to listen to employees .

Review from Customer Success Dept

Its good as we get involvement in plans and improvement opportunities.

Review from Customer Success Dept

being opened and enjoyable not strict in our casual wear

Review from Customer Success Dept

when I started last 2022 I love the way they handle people and people first now even our planed leave has been been monitored.

Review from Customer Success Dept

i like that community makes sure we have popcorn,oatmeal and fruit available. This does help when we dont have enough money for groceries we can at least eat something that day. ive had other co workers feel the same so thats very nice.

Review from Customer Success Dept

The nature of the position is very boring and the "safety hazards" regarding other open apps is not the best. some music and maybe some flexibility on the break and lunch punching availability, like breaking it up in smaller breaks, or some available smoke breaks.

Review from Customer Success Dept

Transparent compensation and promotion paths: Share criteria, timelines, and salary bands so employees know how to progress and are fairly rewarded.

Review from Customer Success Dept

By adapting the culture of other like taking briefing once the shift start and opening a smoking zone

Review from Customer Success Dept

I hope our supervisor dosnt build a wall in our team. I hope he understnds that we also have personal life reaso why we arent able to be at work.

Review from Customer Success Dept

Please have the teammates to hear what they have to say

Review from Customer Success Dept

Colleagues and the fun we have together

Review from Customer Success Dept

Being inclusive and training every day to improve on Individual performance system.

Review from Customer Success Dept

When I am interacting with my teammates.

Review from Customer Success Dept

colleagues , new teammates that we have met everyday

Review from Customer Success Dept

high csat and meet the metrics / so that were be included to the list of people who will be power trip by the Tl and om on Deliveroo.

Review from Customer Success Dept

Management is doing nothing about the issues that needs to be addressed and nothing is done . People on the daily basis VIOLATE so many policies but If I make a simple mistake it has been highlighted every time . I am being targeted by everyone .

Review from Customer Success Dept

toxic work environment due to OM Aaron behavior. Hr does nothing and never provides adequate information but will just send glowstick link and say do that, and if you ask for clarification none can ever be provided. being punished as a whole for certain individuals actions just very unfair.

Review from Customer Success Dept

Management, specifically IS. Their poor planning and decision making. Makes you want to think if they're actually qualified for those positions.

Review from Customer Success Dept

A work from home set up.

Review from Customer Success Dept

Just thinking that you don't have a decent salary and you will use a lagging PC company makes it worse. The only good thing is our team is positive and comfortable with each other. But with how the company treats its employee, then there won't be any excitement at all.

Review from Customer Success Dept