TaskUs Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
What the company wants is pretty clear, although at times the goals and workload feel pressuring
Review from Customer Success Dept · Posted 18 days ago
Review from Customer Success Dept · Posted a month ago
I enjoy my Team Mates. Management cares and best of all there is no un-due stress.
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
supportive in nature is great
Review from Customer Success Dept · Posted 2 days ago
He is very enthusiastic and kind!
Review from Customer Success Dept · Posted 15 days ago
Consistent feedback and expectations reviews
Review from Customer Success Dept · Posted 18 days ago
Our leadership team stands out for the genuine freedom and trust they give us. By avoiding micromanagement and empowering teams to own their work, they create an innovative, supportive environment where accountability and high performance naturally thrive.
Review from Customer Success Dept · Posted a month ago
What I like best about my Management Team is that they are always there to give advice and provide mentorship so that I am capable of performing my duties.
Review from Customer Success Dept
What does the leadership team need to get better at?
compensation is really small for frontliners compared to other companies that are far poorer than task us
Review from Customer Success Dept
entire management need be better
Review from Customer Success Dept
Change management for the operations
Review from Customer Success Dept
Everything starting from not being Biased in the first place for the EMPLOYEES that do the most sale . Which is not the GOAL CSAT is the GOAL of the process but as I opposed a VIOLATION of having music on the FLOOR they are all against e and want me out they have been watching my every move waiting.
Review from Customer Success Dept
OM Aaron has caused multiple issues amongst agents and remains with no repercussions. TL Jen V is also allowed to miss a lot of days so her agents always end up other TL for help making it harder for them to just focus on their team and meeting with them. I dont think its fair to tl or other agents
Review from Customer Success Dept
What is the best part about your compensation package?
I like it because of the easy access
Review from Customer Success Dept · Posted 15 days ago
Health Coverage via insurance attachment
Review from Customer Success Dept · Posted 18 days ago
The best part is the 401K package.
Review from Customer Success Dept
The travel allowance and incentives
Review from Customer Success Dept
The best part is the allowance
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Offere compensation was low then expected
Review from Customer Success Dept · Posted 2 days ago
Worst Company in everything. Not recommended for any one.
Review from Customer Success Dept · Posted a month ago
I feel undervalued because my compensation no longer reflects my expanded role and increased responsibilities. To resolve this, I would appreciate a salary adjustment that fairly aligns my pay with my current workload, contributions, and market value.
Review from Customer Success Dept · Posted a month ago
underpaid because they set the target of 70 but even if we reach the quota we can still exceed but get nothing in return
Review from Customer Success Dept
Underpaid, need more perks and better compensation .
Review from Customer Success Dept
What are some of the best things about your team?
Nice people making good friends
Review from Customer Success Dept · Posted 2 days ago
yes, they are nice people.
Review from Customer Success Dept · Posted 15 days ago
I think everyone is pretty amicable
Review from Customer Success Dept · Posted 18 days ago
Strong collaboration, mutual trust, continuous support, and shared accountability.
Review from Customer Success Dept · Posted a month ago
We all workman's a TEAM willing to help each other.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
umm they are okay enough
Review from Customer Success Dept
People need to get better in general . Here People are hired based on their ENGLISH skills and they still create issues when i request them to play good ENGLISH music but they still want to be the same listen to the same . No one is even worth being hired by task us . But I guess Hr's here are BLIND
Review from Customer Success Dept
They need to be more empathetic towards each other
Review from Customer Success Dept
Professionalism is important to keep the workplace respectful and productive. It means being on time, responsible, clear in communication, and having a good attitude. Staying professional helps build trust, teamwork, and a good reputation for the company.
Review from Customer Success Dept
I have no problem with my co-worker. all are being helpful with one another
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
surroundings make it more positive
Review from Customer Success Dept · Posted 2 days ago
I like the health benefits and Comfandi, I also like the activities that are often carried on the site. I like the possibility to be yourself.
Review from Customer Success Dept · Posted 15 days ago
Some of the afterwork events
Review from Customer Success Dept · Posted 18 days ago
Our culture stands out for its unwavering trust, open communication, and active collaboration. We maintain a supportive, psychologically safe environment where innovation is encouraged, individual growth is prioritized, and every team member feels genuinely valued and empowered to succeed.
Review from Customer Success Dept · Posted a month ago
The Inclusiveness and diversity that is present.
Review from Customer Success Dept
What needs to change to make the company culture better?
work environment need to be changed
Review from Customer Success Dept
o improve TaskUs company culture, many employees suggest addressing workload balance and consistency in management across all campaigns. Additionally, creating more growth opportunities for tenured agents and offering more competitive base pay would further strengthen long-term morale and retention.
Review from Customer Success Dept
The nature of the position is very boring and the "safety hazards" regarding other open apps is not the best. some music and maybe some flexibility on the break and lunch punching availability, like breaking it up in smaller breaks, or some available smoke breaks.
Review from Customer Success Dept
Transparent compensation and promotion paths: Share criteria, timelines, and salary bands so employees know how to progress and are fairly rewarded.
Review from Customer Success Dept
By adapting the culture of other like taking briefing once the shift start and opening a smoking zone
Review from Customer Success Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
The surroundings make it good
Review from Customer Success Dept · Posted 2 days ago
Not having to take work outside work
Review from Customer Success Dept · Posted 15 days ago
What makes me most happy is the autonomy of working from home. Having the freedom to manage my own environment and schedule allows me to focus deeply, produce high-quality work, and maintain a healthy work-life balance that drives both productivity and personal satisfaction.
Review from Customer Success Dept · Posted a month ago
I get to be with Team mates that are TEAM Players.
Review from Customer Success Dept
My work makes me the most happy and the opportunities of learning and positive relationships,
Review from Customer Success Dept
What's going wrong and how can it be improved?
9 hour workday, 10 hours on fifth day, is pretty tiering
Review from Customer Success Dept · Posted 18 days ago
To be honest do not know things are just going sideways. I would have surely done something other way to change some things,
Review from Customer Success Dept
management should be get better
Review from Customer Success Dept
nothing is going good around here and i am not sure that i can do about it to make it better (leave the organization is the only option)
Review from Customer Success Dept
I would like to work remotely too but I do appreciate this opportunity and will try to take advantage of it!
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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