TaskUs Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept · Posted 19 days ago
Review from Customer Success Dept · Posted 19 days ago
Review from Customer Success Dept
Review from Customer Success Dept
terrible. what i listen about the company and what i am experiencing is completely different
Review from Customer Success Dept
What do you like best about the leadership team?
Team collaboration. Clear communications. Great culture.
Review from Customer Success Dept · Posted 19 days ago
it the best team and management
Review from Customer Success Dept
They are transparent and valued the frontliners
Review from Customer Success Dept
nothing at all i like about the leadership
Review from Customer Success Dept
Visionary, ethical, collaborative, transparent, and supportive.
Review from Customer Success Dept
What does the leadership team need to get better at?
entire management need be better
Review from Customer Success Dept · Posted 19 days ago
Change management for the operations
Review from Customer Success Dept
Everything starting from not being Biased in the first place for the EMPLOYEES that do the most sale . Which is not the GOAL CSAT is the GOAL of the process but as I opposed a VIOLATION of having music on the FLOOR they are all against e and want me out they have been watching my every move waiting.
Review from Customer Success Dept
OM Aaron has caused multiple issues amongst agents and remains with no repercussions. TL Jen V is also allowed to miss a lot of days so her agents always end up other TL for help making it harder for them to just focus on their team and meeting with them. I dont think its fair to tl or other agents
Review from Customer Success Dept
Better decision making. They tend to rely on policies that may or may not be applicable to all scenarios.
Review from Customer Success Dept
What is the best part about your compensation package?
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Review from Customer Success Dept
The standout part of the compensation package is the "People-First" benefits and workplace amenities, which often outweigh the base salary for teammate are Comprehensive Healthcare, Mental Health Support.
Review from Customer Success Dept
I have not experienced them at all!
Review from Customer Success Dept
The best part is that is measured in detail!
Review from Customer Success Dept
Child Scholarship and able to commute to the office affordably
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
my work not justifying my salary
Review from Customer Success Dept · Posted 19 days ago
An improved compensation package, including a higher base salary and a better HMO provider than iCare.
Review from Customer Success Dept · Posted 19 days ago
We are currently facing crisis and we do not know how long it will last. Only the salary is not increasing, poor also in our career growth. Leaders are too strict approving our application whenever we are trying to get promoted. Very disappointing.
Review from Customer Success Dept
Our pay should be Bi-Weekly already. Same as with other companies. Task Us should keep up with them.
Review from Customer Success Dept
In the local industry the salary is too low, compare to other companies. The good thing is, it is near my place.
Review from Customer Success Dept
What are some of the best things about your team?
Competitively positioned with a friendly approach.
Review from Customer Success Dept · Posted 19 days ago
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Review from Customer Success Dept
They are capable and fun to work with.
Review from Customer Success Dept
helping, understanding, co-operative, team player
Review from Customer Success Dept
he best things about the team are the "people-first" culture and the supportive community that makes the workplace feel less like a corporate grind and more like a family. Teammates frequently highlight the approachable leadership, where managers are genuinely invested in your growth.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
umm they are okay enough
Review from Customer Success Dept · Posted 19 days ago
People need to get better in general . Here People are hired based on their ENGLISH skills and they still create issues when i request them to play good ENGLISH music but they still want to be the same listen to the same . No one is even worth being hired by task us . But I guess Hr's here are BLIND
Review from Customer Success Dept
They need to be more empathetic towards each other
Review from Customer Success Dept
Professionalism is important to keep the workplace respectful and productive. It means being on time, responsible, clear in communication, and having a good attitude. Staying professional helps build trust, teamwork, and a good reputation for the company.
Review from Customer Success Dept
I have no problem with my co-worker. all are being helpful with one another
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
The culture is both supportive and performance-driven, people are approachable, collaborative, and genuinely willing to help each other succeed while still maintaining high standards.
Review from Customer Success Dept · Posted 19 days ago
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Review from Customer Success Dept
They valued they're people but other leader are not
Review from Customer Success Dept
The communitcation is always open and can be express without judgement.
Review from Customer Success Dept
people first value of taskus
Review from Customer Success Dept
What needs to change to make the company culture better?
work environment need to be changed
Review from Customer Success Dept · Posted 19 days ago
o improve TaskUs company culture, many employees suggest addressing workload balance and consistency in management across all campaigns. Additionally, creating more growth opportunities for tenured agents and offering more competitive base pay would further strengthen long-term morale and retention.
Review from Customer Success Dept
The nature of the position is very boring and the "safety hazards" regarding other open apps is not the best. some music and maybe some flexibility on the break and lunch punching availability, like breaking it up in smaller breaks, or some available smoke breaks.
Review from Customer Success Dept
Transparent compensation and promotion paths: Share criteria, timelines, and salary bands so employees know how to progress and are fairly rewarded.
Review from Customer Success Dept
By adapting the culture of other like taking briefing once the shift start and opening a smoking zone
Review from Customer Success Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
A positive work environment, good teamwork, and opportunities to grow make me happy at work.
Review from Customer Success Dept · Posted 19 days ago
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Review from Customer Success Dept
Payday but still sad to have a minimum rate and I would like to grow.
Review from Customer Success Dept
The happiness at work usually stems from the vibrant, inclusive atmosphere and the genuine sense of belonging within their teams
Review from Customer Success Dept
My close friends being with me.
Review from Customer Success Dept
What's going wrong and how can it be improved?
management should be get better
Review from Customer Success Dept · Posted 19 days ago
nothing is going good around here and i am not sure that i can do about it to make it better (leave the organization is the only option)
Review from Customer Success Dept
I would like to work remotely too but I do appreciate this opportunity and will try to take advantage of it!
Review from Customer Success Dept
Management is doing nothing about the issues that needs to be addressed and nothing is done . People on the daily basis VIOLATE so many policies but If I make a simple mistake it has been highlighted every time . I am being targeted by everyone .
Review from Customer Success Dept
toxic work environment due to OM Aaron behavior. Hr does nothing and never provides adequate information but will just send glowstick link and say do that, and if you ask for clarification none can ever be provided. being punished as a whole for certain individuals actions just very unfair.
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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