Chegg Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
I am very happy and grateful to work at Chegg. I feel well taken care of, inspired, and fulfilled.
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
That they welcome skip-level conversations as well as just 1:1's if I request to talk.
Review from Customer Success Dept
This team is inspiring and encouraging!
Review from Customer Success Dept
Availability to talk and chat
Review from Customer Success Dept
Our executive team is incredibly transparent. No matter the news, they ensure everyone is on the same page promoting an approachable environment.
Review from Customer Success Dept
My current manager has put me in positions to succeed. They are excellent and delegating task fairly and giving employees a real chance at growth.
Review from Customer Success Dept
What does the leadership team need to get better at?
Move toward a business model focused on quality as opposed to quantity. Move from optics to actually doing the work. Create more democratic decision-making structures. Listen to employees and implement changes based on their feedback.
Review from Customer Success Dept
What is the best part about your compensation package?
Health insurance is ok, but the dental coverage is one of the worst I have experienced. I was super disappointed to not continue to get the $200 a year to help me with my office supplies because I work at home 100%. I need a new keyboard and ergo equipment which is going to cost a lot.
Review from Customer Success Dept
I love the benefits from medical to fringe. I feel very well taken care of.
Review from Customer Success Dept
Student Loan Repayment and Unlimited PTO
Review from Customer Success Dept
Student loan relief for employees
Review from Customer Success Dept
My salary is competitive for my type of role.
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I feel like business decisions elsewhere reduce profit and thus my compensation. If more calculated steps and less roll of the dice (or just plain ignoring) risks were taken I would feel better.
Review from Customer Success Dept
I don't feel undervalued at all, quite the opposite actually, but I do believe my compensation could reflect the dedication, commitment, and years of expertise I bring to the team & our grads. I love what I do & will continue to go above and beyond in helping our team & grads succeed.
Review from Customer Success Dept
making for than 40k a year
Review from Customer Success Dept
more position to promote in SME team
Review from Customer Success Dept
What are some of the best things about your team?
My Manager! Handsdown! Rachel Coughlin is just fantastic. Best leader and manager I have ever had. Also, several of my colleagues are the hardest workers I have ever worked with. A few get away with not doing work up to the same standards as others but for the most part... we have a phenomenal team!
Review from Customer Success Dept
My team is supportive, hard working, and fun!
Review from Customer Success Dept
We are supportive of each other and able to come together for the good and bad
Review from Customer Success Dept
The care about each other and the work
Review from Customer Success Dept
My team is always kind and ready to help no matter the task.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
Leadership is available, we are student/client focused and actually care. I have worked at a lot of places that say they care and don't. We are up on the trends and technology keeping up current. We have new programs and B2B ideas coming in.
Review from Customer Success Dept
The culture and environment is friendly and supportive.
Review from Customer Success Dept
The people like working here
Review from Customer Success Dept
People don't have to shy away from being who they are. Working somewhere where you are accepted for what you bring to the table not how you look is more valuable in some ways than our compensation.
Review from Customer Success Dept
Family focus. Since the pandemic started, Chegg made clear the most important priority was our families well being.
Review from Customer Success Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Impacting the lives of others. That includes students, graduates, colleagues, etc. Being trusted to carry out tasks based on my abilities and experience. Having the flexibility to do projects when I can allocate time including later at night). Getting to try new things and being heard by my manager.
Review from Customer Success Dept
I am very well taken care of. I love the office, my benefits, and the people I work with.
Review from Customer Success Dept
The work itself is interesting.
Review from Customer Success Dept
The people I work with
Review from Customer Success Dept
With a new product, there is always challenges and adapting to do!
Review from Customer Success Dept
What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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