Trimble Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Trimble takes care of their employees as if they were family.
Review from Customer Success Dept
Top company with excellent development opportunities and strong team togetherness.
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I feel wanted and needed and that my work makes a difference
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What do you like best about the leadership team?
Forward thinking, embracing AI as the next technology to move us forward as a company
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They take their positions seriously and put in the effort to do their jobs well
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friendly, understanding, clear communication, human
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Recognizing the necessity for a strategic pivot, aiming to establish a more functional & cohesive organization. This entails a thorough review to identify key focus areas that will propel us forward and pinpoint aspects that require cessation. Undertaking this decisive step is paramount for success.
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My manager is a great guy who is generally interested in who I am and investing in me to be able as successful as possible professionally.
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What does the leadership team need to get better at?
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What is the best part about your compensation package?
Unlimited personal time off (PTO)
Review from Customer Success Dept
It motivates me to give my best possible performance.
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I have the PTO I need
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It is according to the activity. Many additional programs.
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Stock offerings and retirement matching are a nice gesture.
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Why do you feel undervalued and what would make you feel better about your compensation?
#1. Bellow Market Compensation in some areas #2. Difficult process to promote internal people. It's easier to hire a new person with higher pay than justify an internal, high performer & dedicated resource to jump a level.
Review from Customer Success Dept
Opportunity for performance-based raise in addition to a 'standard' 3% company wide annual increase.
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Restricted stock option does not make sense as the employee will get the stocks after almost 6 years and that too with taxes. Direct cash benefits always seem to be more attractive.
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The cost of living is rising exponentially and a raise that amounts to less than $1.00/hour after six months does not feel like it is on pace with these rising costs.
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Regarding the benefits I would appreciate more offerings that are closer aligned what is considered 'standard' for companies in my country
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What are some of the best things about your team?
Work work together even though we have different personalities
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Good communication among colleagues and good teamwork.
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we work well together, helping one another
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sensitive, respectful, considerate, constructive and demanding
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Advocacy & Support. The fact we have different strength, together we become good advocates to the customers we serve. We support one another and ensure we deliver what's best for our customers despite strategy changes and roadmap delays.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
The company really cares about you as a person.
Review from Customer Success Dept
everyone appears to respect others
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Time to talk about private things. Helping by fixing issues.
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Dynamic. We are always seek to align with the market, innovating, bringing new technologies. Each day is a different day. That's exciting. We have challenges and the leadership is recognizing that, but we're working to pivot to keep transforming the way the world works.
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Strong DEI focus and initiatives
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What needs to change to make the company culture better?
Long-term vision in any decision instead of looking at short-term benefits Personal gains and related politics should go away - company's growth and image should be protected at any cost Dealers should not become more important that the company
Review from Customer Success Dept
What did you like most about the interview process?
I never felt like beeing interviewet.
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What would you improve about your company's interview process?
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What makes you most happy at work?
Getting to work with clients meet their goals
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Good opportunities for development and good teamwork.
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My position has me solve problems and find answers
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The connection between family and work.
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I love what I do, enjoy a a lot working with my team and peers. Working with Enterprise customers is just phenomenal. It's being at the edge of possibilities and stretching out your ideas, learning and opportunities every day.
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What's going wrong and how can it be improved?
We are having major product issues that have eroded customer trust. Decisions and roll-outs seem to happen without proper planning and communication. We need to improve the product and when launching something new, we need to make sure that all stakeholders are involved from the beginning.
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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