Talkdesk Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
What I like best in my leadership team is the empathy and trust communication. More than knowledge and inspiring people, my managers are truly leaders who open communicate with us who help us to develop as professionals and human beings
Review from Customer Success Dept
The way they empower their teams.
Review from Customer Success Dept
I love the culture that they have built. Specifically, in Client Services the #redshoesliving
Review from Customer Success Dept
They are engaged, people-first, emotionally intelligent, and empathetic. They don't put themselves on a pedestal and will help with the dirty work. They are quick to acknowledge and appreciate the team, yet they keep pushing the bar.
Review from Customer Success Dept
Our leaders have a phenomenal way of driving us to improve and do better while also still caring about our work/life balances and doing everything they can to make our lives easier.
Review from Customer Success Dept
What does the leadership team need to get better at?
There aren't any Leadership reviews of Talkdesk yet.
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What is the best part about your compensation package?
The base salary is good however in terms of commissions I think the package could improve
Review from Customer Success Dept
I truly believe that Talkdesk leaders take great care in ensuring equity with our diverse team.
Review from Customer Success Dept
The equity is important to me, especially given the direction in which the company is headed.
Review from Customer Success Dept
Healthcare benefits and bonus structure.
Review from Customer Success Dept
PTO for US employees is based on managers' discretion, with regards to how many days are taken/given. Leaving a company, where you may have accrued enough service to have more PTO can easily be honored here.
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
The market rate for the responsibilities asked of me is significantly higher. Salary and Variable compensation.
Review from Customer Success Dept
The company is not adapting to the current market that involves higher salary, Unlimited PTO in all the regions, Real Remote Work (possible to work in different countries), and even the option of the 4 days workweek.
Review from Customer Success Dept
In comparison with what we have to do and what other companies offer, I believe the role is underpaid. It feels compensated with other benefits from the team and the culture but in a global perspective it could be better paid.
Review from Customer Success Dept
What are some of the best things about your team?
My team is always there to help and they are talented on what they are doing, so this really inspires me to grow!
Review from Customer Success Dept
Their energy, determination, and collaboration.
Review from Customer Success Dept
We collaborate very well and all pitch it. There isn't one person who isn't dedicated to putting in the work to make us successful. Everyone is strong.
Review from Customer Success Dept
We make an effort to have a dynamic that is centered around non-work topics, which requires more effort and proactivity in today's remote world.
Review from Customer Success Dept
Everyone on our team does whatever it takes to help each other out no matter what. They aren't just colleagues, they are friends and family.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
We work in a multi cultural environment that embraces the difference and open communication in all the company (from employees to C levels)
Review from Customer Success Dept
The "do whatever it takes" mindset. Everyone is willing to lend a hand to get to the same goal.
Review from Customer Success Dept
Trust and transparency, we all care about each other and our success as a team.
Review from Customer Success Dept
The amount of appreciation and acknowledgement of achievements.
Review from Customer Success Dept
The people and the unique personalities everyone brings that blend well together
Review from Customer Success Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
They scheduled a session just to speak about the compensation package and to explain every detail. Usually, there are some tabus about speaking in money, but everything was really clear to me when joining Talkdesk.
Review from Customer Success Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
When I achieve my results
Review from Customer Success Dept
The people I work with.
Review from Customer Success Dept
The leadership team that I am on, and my direct reports.
Review from Customer Success Dept
The support I get from my leadership and the stimulation I get from the challenges in front of me.
Review from Customer Success Dept
Helping others and completing tasks!
Review from Customer Success Dept
What's going wrong and how can it be improved?
If the company adapts to the market regarding the benefits and compensation, the workers will only need to be focus on their job, if not, they will always looking for other companies, market news etc
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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