A-
78/100
Talkdesk Claimed Company
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. read more
Talkdesk Compensation Employee Reviews
All
Positive
Constructive
What is the best part about your compensation package?
Flexible work hours and work from anywhere
Review from HR Dept
RSUs grants are way too small to be relevant.
Review from Engineering Dept
The base salary is good however in terms of commissions I think the package could improve
Review from Customer Success Dept
It's fair and realistic versus the tasks i'm asked to perform
Review from Customer Support Dept
The benefits are excellent, unlimited PTO that you can actually use and paid volunteer time.
Review from Sales Dept
The option to have flex compensation that is not taxed.
Review from Engineering Dept
Good ratio of fix and flexible salary
Review from Sales Dept
Working in a remote capacity
Review from HR Dept
It's a very flexible compensation package with interesting benefits.
Review from HR Dept
Remote work and possibility to work also in a hybrid model.
Review from HR Dept
have a stable thirteenth salary
Review from Engineering Dept
I feel the salary is appropriate for the work/title.
Review from Engineering Dept
I truly believe that Talkdesk leaders take great care in ensuring equity with our diverse team.
Review from Customer Success Dept
The equity is important to me, especially given the direction in which the company is headed.
Review from Customer Success Dept
It's superior to any I've ever seen or had access to in this country.
Review from Customer Support Dept
I am excited about having an equity stake in the company.
I would say the WFH policy followed closely by my base salary.
Review from HR Dept
Base salary is pretty good
Review from HR Dept
pay yearly compensation is the best part of my compensation package
Review from Marketing Dept
I would say my compensation base and the health benefits are by far the best I've had at any company.
Review from HR Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Should not determine one's value only by one interview, because the interview is filled with subjectivity from both interviewer and interviewee or even cheating in an interview, the evaluation must adjust in time by the performance on recent work, or else it may be not benefited for the longtime.
Review from Engineering Dept
The market rate for the responsibilities asked of me is significantly higher. Salary and Variable compensation.
Review from Customer Success Dept
Compensation is not equal with the market value. In addition, there were compensation enhancements communicated but never were delivered on
Review from Sales Dept
This is an interesting way to phrase the question, because for me these two things influence each other. My low compensation is what makes me feel undervalued. Base salary & bonus are significantly lower than the market rate for my location/experience.
Review from Marketing Dept
My work is psychologically demanding as we mostly deal with people's problems. This should be taken into account and valued more.
Review from Customer Support Dept
I believe there should be a clear link to performance and the extra mile that we all give. I understand that the market we operate is very heated, and that sometimes base salary isn't always easy to compete with, but I believe that with little effort there could be perks that would make a difference
Review from HR Dept
Total comp seems undervalued to industry, no 401k matching, and no performance bonus. I don't feel there is much incentive to over-perform.
Compensation is below market. Compensation is not the reason people join Talkdesk.
Compensation is a huge contentious point. I took a pay cut to come to TD and would like to see that righted soon.
Review from HR Dept
I have recently found out that I am underpaid (significantly) compared to my counterparts (men). I understand this is being resolved but it hasn't come to fruition yet. When I make the same as my counterparts, I will feel better.
Review from Sales Dept
Workload vs time + benchmarking shows that the same job is better paid in other companies. Sometimes looks like we need to be doing a lot of side projects at the same time/work outside of working hours to be recognized even we are doing pretty well in the job we were hired for.
Review from HR Dept
The company is not adapting to the current market that involves higher salary, Unlimited PTO in all the regions, Real Remote Work (possible to work in different countries), and even the option of the 4 days workweek.
Review from Customer Success Dept
If the job just included onboarding and scheduling the $21/hr would be average, however, everyone on this team does extensive projects including legal, policy implementation, company wide trainings and company wide organizational projects and we aren't salary workers. We deserve more than $21.
Review from Operations Dept
Sales attainment is unrealistic for the time frame given. I understand we need stretch goals but supporting teams cannot control the outcomes of that stretch and end up making less than they would at another company with a proven track record of attainment.
Review from Sales Dept
I feel some teams are paid fairly at Talkdesk and others are not. My own team is paid well below market salary and at the same time is asked to do more than what is common for comparable roles at other companies that pay more. I'd feel better about my compensation if Talkdesk monitored this better.
Review from HR Dept
In comparison with what we have to do and what other companies offer, I believe the role is underpaid. It feels compensated with other benefits from the team and the culture but in a global perspective it could be better paid.
Review from Customer Success Dept
The only thing I see as negative at Talkdesk is the compensation which is not aligned with the market. It was never aligned with the market since I joined more than 2 years go and currently the gap is even bigger. This applies not only to Engineering but to other departments as Talent.
Review from HR Dept
I have already been contacted by other companies where they offered me more than €650 gross, which indicates that I am receiving below the market. It would al
Review from HR Dept
communication, transparency, more organization/ processes, more project management challenges, management needs to avoid having favorites with which they share more info and more interesting projects
Review from HR Dept
My role is constantly overworked. A lot of issues in other departments somehow always become our issue to resolve. We are expected to give 110%, 150% of the time and it sets unrealistic expectations and makes us look and feel like machines. 21/hr for a role so disrespected is laughable.
Review from Operations Dept
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