49
eNPS Score
Q&A With Talkdesk Employees
Innovation is at the core of Talkdesk. We believe in empowering our people and magnifying their unique strengths as we believe being yourself makes all the difference. We’re revolutionizing the industry of contact centers. We take pride in being at the forefront of technology, leading change, and continuing to break the boundaries of customer satisfaction. This is the future of tech.
How employees describe working at Talkdesk
Its fast-paced, hard driving but also very fun
Review from HR Dept
The new leadership team has the right vision and are taking the right steps, in my opinion, to improve our GTM strategy
Review from Operations Dept
Overall I am super happy to work at Talkdesk and thrilled to be on this adventure with the organization.
Review from Operations Dept
RSUs grants are way too small to be relevant.
Review from Engineering Dept
Talkdesk is an amazing place to work, specially due to our people! Talkdesk is a company for humans and they don't treat you as a number. From my colleagues to my leaders, I feel that my voice is heard and make the difference!
Review from Customer Success Dept
What it's like to work at Talkdesk
- Talkdesk employees generally work 9.0 hrs a day
- Employees at Talkdesk report the work pace is comfortably fast
- 99% of Talkdesk employees look forward to interacting with their team every day
- Talkdesk employees most often take 0-10 paid vacation and sick days each year
- 78% of Talkdesk employees report they are happy with their work life balance
- Talkdesk employees typically get valuable feedback on how to improve at work Every Week
- 95% of Talkdesk employees call their work environment positive
Q&A With Talkdesk Employees
IDX: 0 TOT: 86
How's the morale at Talkdesk?
Top Employee Response
fun, open, smart
Culture is flexible. As long as you do what you're supposed to do (aka your job - what you were hired to do!) no one gives you a hard time
Everyone who's been here longer than a year is jumping ship
What's one thing you wish you'd known before joining Talkdesk?
That it would have reached unicorn status!
They don't actually care about their customers
That the company isn't growing and hasn't been growing for over a year.
How's the vacation policy at Talkdesk?
open and flexible
as long as you do your work, it's not a problem
It's "flexible". But no one knows what that means.
What benefits does Talkdesk provide?
free food, snacks, flexibility
free snacks! furry friends are welcome. fun activities outside of work
Healthcare, and lunch once a week. That's it. No matching 401k.
What's the company culture like at Talkdesk?
open, quirky, mature, fast paced
open, transparent, even though there are some naysayers who eventually leave and are replaced with stronger people who are a better culture fit. Recruiting needs to do a better job of weeding out those bad seeds in the first place.
Hard to define this as there has been no attempts by the company to do so. The culture varies a lot from team to team. Generally the team is nice and everyone is friendly. But everyone serves at the CEO's pleasure, so the culture revolves around keeping him happy.
What's the office vibe like at Talkdesk?
everyone works hard
chill, but most work from home
If you could make changes, how would you improve the culture at Talkdesk?
hire more C-level leaders who are experienced within the industry
I would get rid of the bad seeds quicker
What part of Talkdesk's business is growing fastest? What part is having difficulties?
everything. all have pros and cons. Marketing needs some direction because the hires have been weak.
everything, it's hard to keep up sometimes
What's the interview process like at Talkdesk?
fast - they will make a decision in a matter of weeks
fast, harmless
What are your coworkers at Talkdesk like?
laidback and hard working at the same time
fun, smart, easy going
What do people at Talkdesk think about the CEO? What do they do well and what can they improve?
They respect him, others don't get him but that's what they said about Einstein.
He is a rare breed. Yes, he is on the younger side but he knows more about the business than others think. He is well in tune with what it takes for the company to succeed and there is no way he will accept anything less than that, which is great job security. He's not everyone's cup of tea but he's an acquired taste. Either accept it or acquire some new taste!
What are you most excited about working at Talkdesk?
everything! we are creating amazing things coming up in the future
the future products we have in the queue will change the industry
How does Talkdesk make decisions around promotions?
You need to constantly make sure your good work is being recognized but be humble at the same time
based on if you are doing your job. They are fair if you have proven yourself
How can I improve my chances of being hired at Talkdesk?
Have industry knowledge or show you can learn quickly
understand the company, the products, services, and competitive landscape, how to mitigate risks and how to grow
How difficult is it to maintain a social life while in your job at Talkdesk?
easy as pie
not hard at all
What's the best part of your job at Talkdesk?
Winning deals
The future. It's pretty exciting!
How do you feel about Talkdesk's future?
Future is so bright, you need shades
We have a LOT of continued growth...stay tuned
How's the feedback process at Talkdesk?
open and often. You will always know where you stand.
you have open and constant dialogue with your manager
How secure do you feel at your job at Talkdesk?
very secure
very - and so does everyone as long as they do their job
How much diversity is there among employees at Talkdesk?
lots of females
majority of the teams seem like they are female, which is awesome
What's the office layout like at Talkdesk?
workstations, conf rooms and kitchen
everyone has a workstation and chair but a lot of folks work from home
What unique perks and benefits does Talkdesk provide?
dogs are welcome
flexibility. you can work from anywhere since employees are working from all over the world
How long do the interviews usually take at Talkdesk?
a few weeks
few weeks to a month
How do I do well in an interview at Talkdesk?
Understand the company, the products, services and industry. Read up on who you will be talking to and why they are important
Do your homework. Know who you will be talking with, know their product, know the history of the company, key players, competitors, recent news about them
What was the most difficult question that was asked during your interview at Talkdesk?
about the product
the deck I needed to present to the team
Curious about what work's like at Talkdesk?
Anonymously Ask Talkdesk Employees Any Question
Should I work at Talkdesk?
61% of Talkdesk employees would encourage their friends to become coworkers, whereas 27% are neutral and 12% would not recommend working at Talkdesk to their friends.
| 61% | Promoters |
|---|---|
| 27% | Passive |
| 12% | Detractors |
