41
eNPS Score
Q&A With Dialpad Employees
We’re a diverse group of people with a wide range of interests, expertise, and identities. Inside the office we share a passion for the work, but outside the office we’re world travelers, home bakers, lead singers, and trivia geeks — and these are the traits that allow us to thrive in such a fast-paced, high-growth industry.
How employees describe working at Dialpad
The most positive aspect of the company culture is the collaborative and supportive environment. People are always willing to help, share knowledge, and work together towards common goals. This creates a positive atmosphere that encourages growth and teamwork.
Leaders are very professional and very understanding.
I've had a great experience at Dialpad - awesome managers, great opportunity for career growth, and incredible culture in our hubs
People care about making the product the best that it can be.
Everyone is so supportive and helpful!
What it's like to work at Dialpad
- Dialpad employees generally work 8.8 hrs a day
- Employees at Dialpad report the work pace is comfortably fast
- 95% of Dialpad employees look forward to interacting with their team every day
- Dialpad employees typically get valuable feedback on how to improve at work Once a year
- 89% of Dialpad employees call their work environment positive
Q&A With Dialpad Employees
IDX: 0 TOT: 20
What are you most excited about working at Dialpad?
Top Employee Response
The product is excellent.
The product is starting to crack and suffer, competition is integrating more and becoming more agile.
Has a real chance in displacing a lot of incumbents and regional solutions if they can differentiate, carve out messaging, be consistent and process oriented and just be scrappy
What's the company culture like at Dialpad?
Top Employee Response
Eroding. Stay away if you are in sales.
With all the change expected in a start-up, the amount of negativity, lack of organization or process, the condescending attitude of marketing and operation leaders, and hot/cold from this company is overwhelmingly atrocious. The original and current HR leader is not even decent but she at least knows tons more than the HR team that was brought in who act like a hit squad.
Work in progress
What are your coworkers at Dialpad like?
Top Employee Response
Hard to say. Most of us left and the others are looking. The engineers are the best in the business. The Executives care about the people but are up against some tough demands which has caused the board to appoint a new head of sales--its third in three years.
Marketing leader is closed off, oldschool (they're paying 6 figures for billboards in 2019), and likes to act like a comedian in public arenas. Sales leader is private, and acts more like a retired Godfather. There are some sharp people but their shine suffers due to the immaturity of other young and inexperienced sales and marketers. Lots of entitlement, and coworkers who don't even try to bring in more revenue or customer appreciation.
Pretty cool for the most part
What's the office vibe like at Dialpad?
Top Employee Response
Nothing like what it was just a six months ago. Dialpad culture has gone downhill fast and the new CRO is the laughingstock of the industry. If you're serious about sales and consider yourself top tier talent, look elsewhere. You've been warned.
Historically was casual, loose, and strong unlimted PTO remote and work from home policy. Now with new HR team, time has to be approved if it's longer than 2 days, 40 hours sick, 3 days personal, and no working remote or from home.
Mostly good - sometimes kind of dull not very often. New crop of hires has breathed some life back into the office
What is the best advice you could give someone during their first month at Dialpad?
As for your tasks, job expectations, logins for software you need to do your job and get to working right away or you'll get caught up. If you're in sales or marketing, enablement is laughable unless you're fresh out of college then it's decent.
Don't be afraid to ask questions - understand the 'landscape' as well as, and as quickly as, you can...
How does Dialpad handle HR issues?
Absolutely appalling, HR is avoided like the plague, and they notorious for secretly firing leaders and employees without communicating.
Work in progress - I’ve heard good and not so good
How innovative is Dialpad?
Used to be innovative and ahead of the curve, their armor has started to crack and fade and competition is eating up their business due to better process, more integrations, faster functionality. Only thing keeping these peeps innovative is voice intelligence, but it's still not able to compete with gong or chorus.
Fairly innovative. Ideas abound, execution is key
How are layoffs handled in the Product department at Dialpad?
Top Employee Response
Just Kick them out of the office.
What's the pay like for employees at Dialpad?
Below market pay if you're experienced, they'll hook with you empty promises. If you're fresh out of college, you'll love it (problem is you can't run a whole company with college grads alone).
How can I get hired at Dialpad as a recent grad?
Know someone there, you'll get in if you can breathe intelligently.
How does Dialpad measure success and growth in the Product department?
Mostly by how you deliver against your quarterly objectives - so only with respect to the Product and not yourself really
What skills do you need to be successful in the Product department at Dialpad?
Personal accountability, perseverance and desire to work hard and deliver for the customer
How are the career growth opportunities on the Product team at Dialpad?
You have latitude to perform your duties, and you can grow your skillset. There is no discussion regarding career growth
How's the leadership on the Engineering team at Dialpad?
Engineering leadership is great. Very smart and supportive.
What's the pay like for Engineering roles at Dialpad?
Base trends low like a lot of startups but make up for it in various perks, an amazing work environment and opportunity to learn and grow.
What makes you most happy at Dialpad?
Top Employee Response
The people are great. Almost family.
What do you like best about the leadership team at Dialpad?
Honest and open. Care about the people that work for them, but still push them.
What do employees at Dialpad think about their benefits?
Dialpad employees rate their overall benefits a B+ and most of them think the perks are Good. 82% of Dialpad employees say they are satisfied with their benefits. The majority of employees also get Unlimited of paid vacation.
How's career growth and advancement at Dialpad?
63% of the same employees also feel like Dialpad is invested in their career growth. On average, majority of employees do not have a mentor to help them navigate their career at Dialpad.
How are the managers at Dialpad?
Dialpad employees rate their manager a B or 79/100 and the majority believe their manager truly cares about them as a person. Most of the employees (50%) also feels pretty comfortable providing negative feedback directly to their boss.
Curious about what work's like at Dialpad?
Anonymously Ask Dialpad Employees Any Question
Should I work at Dialpad?
62% of Dialpad employees would encourage their friends to become coworkers, whereas 17% are neutral and 21% would not recommend working at Dialpad to their friends.
| 62% | Promoters |
|---|---|
| 17% | Passive |
| 21% | Detractors |
