21
eNPS Score
Q&A With Zendesk Employees
We believe in a healthy work-life balance. While we work very hard at what we do, we also want you to have room for family, friends, and, of course, yourself. At Zendesk, we keep sane work hours so that we can pursue our passions outside of the office. Zendesk employees are active in our respective neighborhoods, working to amplify the great qualities that already exist in our local communities.
How employees describe working at Zendesk
This has been an amazing experience so far! I love my team, the culture, the work I do on a day to day basis. Really can't complain.
Rewarding and hard. Energetic and monetarily fitting
The majority of my team interviewing was with the manager whose team I was eventually hired into.
Planning, executing, understanding the market and hiring top talent.
Review from Sales Dept
Amazing people! Work life balance!
What it's like to work at Zendesk
- Zendesk employees generally work 8.6 hrs a day
- Employees at Zendesk report the work pace is comfortably fast
- On a typical day, employees at Zendesk have 4+ meetings
- 88% of Zendesk employees look forward to interacting with their team every day
- Zendesk employees most often take unlimited paid vacation and sick days each year
- 78% of Zendesk employees report they are happy with their work life balance
- Zendesk employees typically get valuable feedback on how to improve at work Once a quarter
- 85% of Zendesk employees call their work environment positive
Q&A With Zendesk Employees
IDX: 0 TOT: 72
What's the company culture like at Zendesk?
Top Employee Response
Zendesk has a really good company culture. People here cares about the main product (support) and there is a good vibe working with folks at any level of the company. It is very enjoyable to work as an engineer here.
Old guard (pre-IPO) employees tend to get away with what they want and CEO openly shows preferential treatment to them. Overall, nice people, lots of fun activities (although most revolve around alcohol). Would not say it is inclusive at all.
Fantastic culture! Great, work/life balance, collegial atmosphere, strong teamwork.
How's the work life balance at Zendesk?
The best I have seen in the tech industry
Great work life balance on most teams
Very good have had no issues.
What's the interview process like at Zendesk?
Top Employee Response
Pretty straightforward. You should do some research into Zendesk, all our products and the type of buyer that we are targeting. It would be good to come up with an idea on how to improve the marketing funnel or bridge the gap between marketing and sales.
Thoughtful - great experience!
Straight forward typical interviews
How's the vacation policy at Zendesk?
Take what you need
Unlimited vacation
Unlimited time off - take what you need policy
What does the ideal candidate in the Customer Support department look like at Zendesk?
Lately, worn out and victimized.
We try not to base things on the appearance of others, but typically young, driven and really cool.
How's the leadership on the Customer Support team at Zendesk?
The VP is valid, clueless and ruining a lot of what made this place this place.
Not the best. Especially not when all hands become train wrecks.
What's the vibe like in the Customer Support dept at Zendesk? How many hours are you working?
Used to be great, but they mandated overtime and our VP is clueless. She is outsourcing to Costa Rica, and they call it co-sourcing. People are pretty upset.
It used to be awesome, until this manager decided to co-source. She’s not the best.
What is the best advice you could give someone during their first month at Zendesk?
Listen to your coworkers. Especially in Advocacy.
The first month is generally pretty chaotic. After new hire you will get all set up in all the tools for your job. Some dept's like Sales have additional training courses, others will set you up with a peer for a couple of weeks. Zendesk has a very relaxed culture which can seem like we are unorganized at times. The key is to pay attention and have patience. Remember everyone was hired to do a job, trust them to do their job. Trust is key to success and happiness at Zendesk.
What's the pay like for Sales roles at Zendesk?
Low. Other tech companies pay better. In addition, Zendesk changes the comp plans regularly. Finally the way sales territories are defined, and are always changing, only about 1/3rd of sales people meet their quotas.
Low in comparison to other tech companies. The company will also change the compensation plans without notice.
How can I improve my chances of being hired at Zendesk?
Don’t be fake
Know someone there
What unique perks and benefits does Zendesk provide?
Food, and stuff
16 week parental leave
How's the morale at Zendesk?
Right now in Advocacy, it is sinking due to management.
Low morale and lots of stressed out intense people
If you could make changes, how would you improve the culture at Zendesk?
Top Employee Response
More transparency and less cliques, less secretive and no more it's 'who you know' and 'who you're in with' for promo's and other favoritism.
It’s a very passive aggressive culture - if you’re in with the cool kids it’s great if not you have little room for advancement or opportunities.
What are your coworkers at Zendesk like?
Fantastic coworkers
Awesome! Friendly!
What benefits does Zendesk provide?
Benefits are overall pretty good, but not as good as other places. The health benefits are really great. You get a bit of a discount through through WageWorks on your commute, you save about 30%. Snacks are nice. No lunch - but you can make yourself a pretty decent sandwich during lunch.
standard stuff. Equity, medical, dental. No bonuses though.
What are some of the best things about your team at Zendesk?
Top Employee Response
teamwork, collaboration, innovation -- always there for each other.
We work hard and don't care about stuff like titles and hierarchies. We just want to do fantastic work.
What is most positive about the culture and environment at Zendesk?
Top Employee Response
Great work life balance
Our CSR program makes sure we are engaged with each other and engaged with our community. Also the transparency and responsiveness up top.
What makes you most happy at Zendesk?
Top Employee Response
My team! And the snacks :)
The people, my internal clients
What's the Customer Support team like at Zendesk?
The team is great. Management needs some replacing.
How hard is it to get promoted at Zendesk?
Depends on your region. Impossible in certain parts because they just stopped doing the career path.
What are the most important soft skills to be successful at Zendesk?
Depends on the location.
What do you wish you knew before starting at Zendesk?
How good it was and how important it is to hold onto what is good, to let go of what is bad and to be honest about which is which.
What kind of interview questions do they ask when hiring someone in the Customer Support department at Zendesk?
Who knows anymore with this management team. They’re dropping the all all over, especially one specific VP, so I wouldn’t be shocked if they just stopped asking questions altogether.
How's the feedback proccess at Zendesk?
Good unless it’s a certain manager who can’t do an all hands or take feedback.
Does Zendesk have a volunteer program?
Yes, and tons of it.
Curious about what work's like at Zendesk?
Anonymously Ask Zendesk Employees Any Question
Should I work at Zendesk?
47% of Zendesk employees would encourage their friends to become coworkers, whereas 27% are neutral and 26% would not recommend working at Zendesk to their friends.
| 47% | Promoters |
|---|---|
| 27% | Passive |
| 26% | Detractors |
Working at Zendesk's competitors
Recently Asked Questions about working at Zendesk
- How hard is it to get promoted at Zendesk?
- What are the most important soft skills to be successful at Zendesk?
- What do you wish you knew before starting at Zendesk?
- What's the vibe like in the Customer Support dept at Zendesk? How many hours are you working?
- What's the Customer Support team like at Zendesk?
