Zendesk
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Q&A With Zendesk Employees

We believe in a healthy work-life balance. While we work very hard at what we do, we also want you to have room for family, friends, and, of course, yourself. At Zendesk, we keep sane work hours so that we can pursue our passions outside of the office. Zendesk employees are active in our respective neighborhoods, working to amplify the great qualities that already exist in our local communities.

How employees describe working at Zendesk

The quirky, approachable company branding permeates the culture. It's good when you find yourself genuinely smiling at work. But it's not just a good time. There's a lot of ambition here, but it's not a showboating, cutthroat kind of environment.

Review from HR Dept · Posted 4 days ago

Transparent and care are important

Posted 7 days ago

Good fun humblident and fulfilling

Posted 22 days ago

Prompt and diverse customer service.

Posted a month ago

staffing and development for managers

Read More

What it's like to work at Zendesk

  • Zendesk employees generally work 8.5 hrs a day
  • Employees at Zendesk report the work pace is comfortably fast
  • On a typical day, employees at Zendesk have 4+ meetings
  • 89% of Zendesk employees look forward to interacting with their team every day
  • Zendesk employees most often take unlimited paid vacation and sick days each year
  • 78% of Zendesk employees report they are happy with their work life balance
  • Zendesk employees typically get valuable feedback on how to improve at work Once a quarter
  • 93% of Zendesk employees call their work environment positive

Q&A With Zendesk Employees

Asked to all employees at Zendesk

  • Top Employee Response

    Zendesk has a really good company culture. People here cares about the main product (support) and there is a good vibe working with folks at any level of the company. It is very enjoyable to work as an engineer here.

  • Old guard (pre-IPO) employees tend to get away with what they want and CEO openly shows preferential treatment to them. Overall, nice people, lots of fun activities (although most revolve around alcohol). Would not say it is inclusive at all.

  • Fantastic culture! Great, work/life balance, collegial atmosphere, strong teamwork.

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Asked to all employees at Zendesk

  • The best I have seen in the tech industry

  • Great work life balance on most teams

  • Very good have had no issues.

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Asked to all employees at Zendesk

  • Top Employee Response

    Pretty straightforward. You should do some research into Zendesk, all our products and the type of buyer that we are targeting. It would be good to come up with an idea on how to improve the marketing funnel or bridge the gap between marketing and sales.

  • Thoughtful - great experience!

  • Straight forward typical interviews

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Asked to all employees at Zendesk

  • Take what you need

  • Unlimited vacation

  • Unlimited time off - take what you need policy

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Asked to the Customer Support Department at Zendesk

  • Lately, worn out and victimized.

  • We try not to base things on the appearance of others, but typically young, driven and really cool.

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Asked to the Customer Support Department at Zendesk

  • The VP is valid, clueless and ruining a lot of what made this place this place.

  • Not the best. Especially not when all hands become train wrecks.

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Asked to the Customer Support Department at Zendesk

  • Used to be great, but they mandated overtime and our VP is clueless. She is outsourcing to Costa Rica, and they call it co-sourcing. People are pretty upset.

  • It used to be awesome, until this manager decided to co-source. She’s not the best.

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Asked to all employees at Zendesk

  • Listen to your coworkers. Especially in Advocacy.

  • The first month is generally pretty chaotic. After new hire you will get all set up in all the tools for your job. Some dept's like Sales have additional training courses, others will set you up with a peer for a couple of weeks. Zendesk has a very relaxed culture which can seem like we are unorganized at times. The key is to pay attention and have patience. Remember everyone was hired to do a job, trust them to do their job. Trust is key to success and happiness at Zendesk.

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Asked to the Sales Department at Zendesk

  • Low. Other tech companies pay better. In addition, Zendesk changes the comp plans regularly. Finally the way sales territories are defined, and are always changing, only about 1/3rd of sales people meet their quotas.

  • Low in comparison to other tech companies. The company will also change the compensation plans without notice.

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Asked to all employees at Zendesk

  • Don’t be fake

  • Know someone there

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Asked to all employees at Zendesk

  • Food, and stuff

  • 16 week parental leave

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Asked to all employees at Zendesk

  • Right now in Advocacy, it is sinking due to management.

  • Low morale and lots of stressed out intense people

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Asked to all employees at Zendesk

  • Top Employee Response

    More transparency and less cliques, less secretive and no more it's 'who you know' and 'who you're in with' for promo's and other favoritism.

  • It’s a very passive aggressive culture - if you’re in with the cool kids it’s great if not you have little room for advancement or opportunities.

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Asked to all employees at Zendesk

  • Fantastic coworkers

  • Awesome! Friendly!

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Asked to all employees at Zendesk

  • Benefits are overall pretty good, but not as good as other places. The health benefits are really great. You get a bit of a discount through through WageWorks on your commute, you save about 30%. Snacks are nice. No lunch - but you can make yourself a pretty decent sandwich during lunch.

  • standard stuff. Equity, medical, dental. No bonuses though.

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Asked to all employees at Zendesk

  • Top Employee Response

    teamwork, collaboration, innovation -- always there for each other.

  • We work hard and don't care about stuff like titles and hierarchies. We just want to do fantastic work.

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Asked to all employees at Zendesk

  • Top Employee Response

    Great work life balance

  • Our CSR program makes sure we are engaged with each other and engaged with our community. Also the transparency and responsiveness up top.

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Asked to all employees at Zendesk

  • Top Employee Response

    My team! And the snacks :)

  • The people, my internal clients

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Asked to the Customer Support Department at Zendesk

  • The team is great. Management needs some replacing.

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Asked to all employees at Zendesk

  • Depends on your region. Impossible in certain parts because they just stopped doing the career path.

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Asked to all employees at Zendesk

  • Depends on the location.

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Asked to all employees at Zendesk

  • How good it was and how important it is to hold onto what is good, to let go of what is bad and to be honest about which is which.

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Asked to the Customer Support Department at Zendesk

  • Who knows anymore with this management team. They’re dropping the all all over, especially one specific VP, so I wouldn’t be shocked if they just stopped asking questions altogether.

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Asked to all employees at Zendesk

  • Good unless it’s a certain manager who can’t do an all hands or take feedback.

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Asked to all employees at Zendesk

  • Yes, and tons of it.

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