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Zendesk Company Culture
Zendesk Culture
This score is derived from employee ratings & reviewsChoice Employer
A
4.5/5
Top Rated Culture Dimensions
Environment
AHappiness
AManager
ATeam
ACEO Rating
A-Zendesk CEO
Top 15%Top 15% of Similar Size Companies on Comparably
Tom Eggemeier
75 /100
See More
Diversity at Zendesk
Top 20%Top 20% of Similar Size Companies on Comparably
B+
Diverse employees at Zendesk have rated Perks And Benefits, CEO Rating, and Happiness as the highest categories they have scored
Women at Zendesk
Top 20%Top 20% of Similar Size Companies on Comparably
B+
Women at Zendesk have rated Perks And Benefits, Team, and Outlook as the highest categories they have scored
Zendesk eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 20%Top 20% of Similar Size Companies on Comparably
Recommend to a Friend?
21
Zendesk employees are 21% more likely to recommend Zendesk as a great place to work
| 47% | Promoters |
|---|---|
| 27% | Passives |
| 26% | Detractors |
Working at Zendesk
Working at Zendesk is rated highly by 349 employees, across various culture dimensions. Zendesk employees are most satisfied about Environment, Happiness, and Manager categories, putting Zendesk’s culture in the Top 10% compared to similar sized companies on Comparably and in the Top 35% compared to other companies in San Francisco. See below in detail how working at Zendesk was rated by employees.
Overall Company Culture at Zendesk
A
Overall Company Culture at Zendesk is rated A
Last updated 4 days ago
Top
10%
Zendesk ranks in the Top 10% of other companies on Comparably with 5,001-10,000 Employees for Overall Company Culture Score
Zendesk Employee Reviews
Out of 305 Zendesk employee reviews, 88% were positive. The remaining 12% were constructive reviews with the goal of helping Zendesk improve their work culture.
| Positive Reviews | 88% |
|---|---|
| Constructive Feedback | 12% |
Positive Reviews From Zendesk Employees
- What did you like most about the interview process?I got to chat with really smart people who sold me a vision that was accurate.
- What makes you most happy at work?My team is really fantastic.
- What is most positive about the culture and environment at your company?Everyone works hard and wants to do a good job, while still keeping a good work/life balance.
Constructive Feedback From Zendesk Employees
- What's going wrong and how can it be improved?Like a lot of tech companies, we are all in on AI, but no one can tell you what that means specifically.
- Why do you feel undervalued and what would make you feel better about your compensation?The company has no culture and the goals are astronomical and out of touch.
- What does the leadership team need to get better at?Planning, executing, understanding the market and hiring top talent.
Zendesk Company Information
Zendesk Company Overview
Zendesk is redefining customer and employee experience. Our AI-powered solutions help over 100,000 companies build better relationships and grow. We push boundaries of what’s possible and create tech that brings people closer.
Zendesk was founded in 2007 and its current CEO is Tom Eggemeier. Since its inception 19 years ago, Zendesk has grown to 6000 employees.
Zendesk Mission, Vision & Values
Zendesk Mission Statement
We’ve set out to power exceptional service for every person on the planet. At Zendesk, people come first – whether we’re supporting customers or empowering each other. If you’re looking to do meaningful work with people who care – you’re in the right place.
Zendesk Values
- Lead with exceptional service
- Deliver the simplest solution
- Show pride in our work
- Care for each other
Sustainability and Corporate Social Responsibility at Zendesk
The Zendesk Foundation puts our values into action in the communities where we live and work. We believe in being helpful — not just in our products, but in the world around us.
Our impact includes:
- A robust global employee volunteer program, including pro bono support for nonprofits
- Millions of dollars donated, plus a 100% free product donation program for eligible nonprofits
- Sponsored upskilling and certification programs for under-resourced communities
- A climate action program that has achieved 100% carbon neutral products
| Headquarter | 989 Market St San Francisco, CA 94103 United States of America |
|---|---|
| Website | www.zendesk.com/ |
| Founding Date | 2007 |
| Tel | 415-418-7506 |
| Company Status | Private |
| Jobs | www.zendesk.com/company/careers/ |
| Social Sites |
Zendesk Competitors
Zendesk competitors include Salesforce, SAP, Atlassian, and Helpshift. Zendesk ranks 4th in Overall Culture Score on Comparably vs its competitors. See below how Zendesk compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Still scrolling job ads? Let’s change that. At Zendesk, you’ll do work that matters, with people who care. Your growth will be supported, your ideas will be heard, and your work will make a real impact for millions of customers worldwide. If you’re ready to stop searching and start building your future, this is where it begins. ???? See open roles: zendesk.com/careers Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync. ???? Trial Zendesk for free: https://zdsk.co/Zendesk2025 ???? Subscribe to our YouTube channel: https://zdsk.co/ZendeskYouTube
Zendesk Employees
Zendesk has 6000 employees. 349 employees at Zendesk have reviewed Zendesk across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was 4 days ago.
Overall, the 349 Zendesk employees give their leadership a grade of A-, or Top 15% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Zendesk are pleased with their total compensation at Zendesk, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Zendesk are pleased with their team. 349 Participants grade the quality of their coworkers an A. The majority believe the meetings at Zendesk are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Zendesk believe the environment at Zendesk is positive. Most Participants believe the pace of work at Zendesk is comfortably fast. About 73% of the employees at Zendesk work 8 hours or less, while 4% of them have an extremely long day - longer than twelve hours.
Overall, the employees at Zendesk are happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
Zendesk employees generally work 8.6 hrs a day
Work Hours
A Day in the Life
Employees at Zendesk report the work pace is comfortably fast
Work Pace
A Day in the Life
On a typical day, employees at Zendesk have 4+ meetings
Meetings
A Day in the Life
88% of Zendesk employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Zendesk employees most often take unlimited paid vacation and sick days each year
Perks & Benefits
A Day in the Life
78% of Zendesk employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
Zendesk employees typically get valuable feedback on how to improve at work Once a quarter
Feedback
A Day in the Life
85% of Zendesk employees call their work environment positive
Environment
Joining Zendesk - Employee Onboarding
The prevailing opinion from employees about joining Zendesk is that the company was prepared on their first day. Zendesk employees concluded that their overall onboarding experience was positive. 86% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Zendesk KPIs and OKRs
At Zendesk 73% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Zendesk's KPIs and OKRs is essential for its success. Out of 33 Zendesk employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 26 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Featured Press for Zendesk
Zendesk CEO & Leadership
75 /100
Zendesk CEO Awards and Recognitions
Zendesk’s CEO Tom Eggemeier started in this role in 2022. Tom’s approval rate is in the Top 15% of all CEOs of similar-sized companies on Comparably, and in the Top 30% compared to the CEOs of all other companies in San Francisco. With a high CEO score, Tom Eggemeier has won the Best CEO in 2017. Zendesk’s CEO is highly regarded especially by employees in the Customer Support department, employees with Entry Level experience, and employees in the Product department. However, employees in the Finance department, employees with 1 to 3 Years experience, and Hispanic or Latino employees have a less favorable view of the CEO and believe there is room for improvement. Compared to Zendesk’s competitors, Tom Eggemeier ranks right below Helpshift CEO Abinash Tripathy. Under Eggemeier’s leadership, Zendesk employee respondents are most happy about their Environment and the company’s Happiness. Professional Development and Office Culture are two areas, according to respondents, where Zendesk could stand to see real improvement.
Zendesk Leadership
The Zendesk Executive Team is rated an “A-” and led by CEO Tom Eggemeier, Chief Technology Officer Adrian McDermott, and President, Worldwide Sales Norman Gennaro
Tom Eggemeier CEO / President
Tom Eggemeier serves as the CEO / President of Zendesk.
Adrian McDermott Chief Technology Officer
Adrian McDermott serves as the Chief Technology Officer of Zendesk.
Norman Gennaro President, Worldwide Sales
Norman Gennaro serves as the President, Worldwide Sales of Zendesk.
John Geschke Chief of Staff
John Geschke serves as the Chief of Staff of Zendesk.
Scott Morris Interim Chief Marketing Officer
Scott Morris serves as the Interim Chief Marketing Officer of Zendesk.
Colleen Berube Chief Information Officer and SVP of Operations
Colleen Berube serves as the Chief Information Officer and SVP of Operations of Zendesk.
Caitlin Keohane Senior Vice President, Global Customer Advocacy
Caitlin Keohane serves as the Senior Vice President, Global Customer Advocacy of Zendesk.
Matt Price SVP, Sunco Labs
Matt Price serves as the SVP, Sunco Labs of Zendesk.
Andee Nieto Chief People Officer
Andee Nieto serves as the Chief People Officer of Zendesk.
Zendesk Salaries
How much does Zendesk pay?
How much do people at Zendesk get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Zendesk is $103,629, or $49 per hour, while the estimated median salary is $100,413, or $48 per hour.
At Zendesk, the highest paid job is a Group Engineering Manager at $251,366 annually and the lowest is a CS Rep at $45,042 annually. Average Zendesk salaries by department include: IT at $127,050, Communications at $260,000, Customer Support at $46,166, and Operations at $106,060. Half of Zendesk salaries are above $100,413.
198 employees at Zendesk rank their Compensation in the Top 15% of similar sized companies in the US (based on 635 ratings) while 192 employees at Zendesk rank their Perks And Benefits in the Top 15% of similar sized companies in the US (based on 219 ratings).
Salaries contributed from Zendesk employees include job titles like Principal Engineer, Architect, Senior Developer, and Developer. Comparably data has a total of 36 salary records from Zendesk employees.
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $63k | $63k | 1st Percentile |
17th Percentile $81k | $81k | 17th Percentile |
33rd Percentile $98k | $98k | 33rd Percentile |
50th Percentile $170k | $170k | 50th Percentile |
67th Percentile $230k | $230k | 67th Percentile |
83rd Percentile $277k | $277k | 83rd Percentile |
100th Percentile $319k | $319k | 100th Percentile |
$103,629*
Average Compensation
$100,413*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Zendesk Salaries by City
Zendesk Salaries by Department
Diversity & Inclusion at Zendesk
Diverse employees at Zendesk score the company 74/100 across various culture categories, placing Zendesk in the Top 20% of companies on Comparably with 5,001-10,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Zendesk across various culture dimensions.
A great job opens the door. A great culture makes you stay. At Zendesk, we encourage you to be yourself—and we value you for it.,,When people bring their whole self to work, they bring their best. Freedom to be yourself is what makes you feel at home here.,,At Zendesk, we lead with empathy, inspire each other to reach new heights, and celebrate every success, together.
Ranked Culture the Highest
Ranked Culture the Lowest
Zendesk Perks & Benefits
From your first day and beyond, we’re committed to help you learn and develop. That’s why we invest in learning and leadership programs: - ZAP (Zendesk Accelerator Program) - MAP (Manager Accelerator Program) - Zendesk Mentor Network We also support your growth with an annual education budget and opportunities for internal mobility, so you can explore new paths and take your career in directions that excite you.
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
Financial Benefits
- 401K / Retirement Plan
- Performance Bonus
Office Perks
- Work From Home Policy
- Unique Office Space
Zendesk PTO
Zendesk's PTO and Vacation policy typically gives unlimited days off a year with 91% of employees expected to be work free while out of office. Paid Time Off is Zendesk's most important benefit besides Healthcare when ranked by employees, with 41% of employees saying it is the most important benefit. Zendesk's benefits and PTO Package averages to represent a $500 -$1000 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Zendesk Careers
Zendesk Jobs
No Recent Jobs found for Zendesk on Comparably
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H1B Visa
In 2019, Zendesk applied for 54 H1B visas. Of the work permits applied for, 98% were approved.
Work Permit Application Outcome
Zendesk has a total of 6000 employees
54
Total Applied
H1B Applications Outcome
- 98% Granted (53 out of 54)
- 2% Denied (1 out of 54)
- 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 54)
- 0% Certified-Withdrawn Application was approved but later withdrawn by employer ( out of 54)
This data was calculated using publicly sourced data from OFLC Performance Data
Let Zendesk Know You Want To Work There
Overview of Candidates Interested in Zendesk on Comparably
Candidates By Department
All Industries | 29% | |
|---|---|---|
Product | 14% | |
Engineering | 14% | |
Marketing | 11% | |
Sales | 8% | |
Other | 25% |
Candidates By Location
San Francisco | 56% | |
|---|---|---|
New York City | 4% | |
Los Angeles | 3% | |
Chicago | 2% | |
Austin | 2% | |
Other | 33% |
Zendesk Internship Program
Acquiring a position in Zendesk's Internship Program is generally not difficult. Why intern at Zendesk? Employees are extremely happy at Zendesk and rate their office perks as good. It’s summer, interning should not be only a learning experience, but also an enjoyable one. Zendesk employees say they’re never bored at work. Additionally, 52% have developed close friendships with their co-workers.
How difficult is it to get an internship at Zendesk?
Engineering
Very Difficult0%
Somewhat Difficult20%
Not Difficult20%
Difficult0%
Does Not Offer Internships60%
Answered by 5 Engineering Interns
Frequently Asked Questions regarding Zendesk
What is Zendesk address?
Zendesk location is at 989 Market St
Who is the CEO of Zendesk?
Zendesk CEO is Tom Eggemeier, their score by employees is 75
What is Zendesk eNPS?
The eNPS for Zendesk is 21
What is the salary for Business Analyst in Zendesk?
Business Analyst average salary in the US is 101k
What are the salaries in the Engineering in Zendesk?
The average salaries for Engineering in Zendesk is 171k
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