Zendesk Retention Score | Comparably
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Zendesk is redefining customer and employee experience. Our AI-powered solutions help over 100,000 companies build better relationships and grow. We push boundaries of what’s possible and create tech that brings people closer. read more
EMPLOYEE
PARTICIPANTS
349
TOTAL
RATINGS
4330
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Zendesk Retention Score

Zendesk is in the Top 15% of similar sized companies in its ability to retain quality employees. 60% of employees would not leave Zendesk if they were offered a job for more money while 76% are excited to go to work each day. Overall, 60% of Zendesk's employees feel the company is doing what it should to retain them while 40% may be considering new employment. Quality employees are difficult to find which makes retaining them all the more important.

Last updated 3 days ago.

Where This Score Ranks Zendesk's Retention

  • TOP
    15%

    In the Top 15% of 1799 Similar Sized Companies on Comparably

  • TOP
    35%

    In the Top 35% of 944 Nearby Companies in San Francisco

  • 4th

    4th place versus 5 competitors rated on Comparably

77
Jun
77
Aug
77
Sep
77
Oct
77
Dec
A-77 / 100
Jan
Who Ranks Zendesk's Retention the Highest?
Department - Legal 92/100
Department - HR 89/100
Tenure - Less than 1 Year 86/100
Who Ranks Zendesk's Retention the Lowest?
Ethnicity - Hispanic or Latino 47/100
Tenure - 2 to 5 Years 62/100
Experience - 1 to 3 Years 65/100

Zendesk Retention At a Glance

Zendesk's Retention score is rated an "A-" by 342 employees. The category helps understand Zendesk's focus and commitment to retaining employees in their organization.

Over the past three months, Zendesk's Retention score has remained steady at 77/100. Zendesk ranks in 4th place versus 5 competitors which include SAP, Salesforce, Atlassian, Helpshift, and Oracle. The Legal and HR departments are likely to stay at the company the longest, while the Engineering and Design departments are likely to have the highest turnaround.

Zendesk's Retention score is in the Top 15% of 1799 similar sized companies (5,001-10,000 Employees) on Comparably. The Company ranks in the Top 35% compared to 944 nearby companies in San Francisco.

Zendesk's Retention Trendline

  • Zendesk77
  • Other Companies in San Francisco
  • Similar Size on Comparably

How Zendesk's Retention Score is Calculated

FILTER RATINGS BY

Results from 342 Employees in All Departments, All Genders, All Ethnicities and All Yrs. Experience Experience

AnswerPercent
Yes73%
No27%
Do you believe you're paid fairly?
AnswerPercent
Yes88%
No12%
Do you look forward to interacting with your coworkers?
84
out of 100
How would you rate the quality of your coworkers?
AnswerPercent
Yes76%
No24%
Are you typically excited about going to work each day?
AnswerPercent
Every week18%
Once a month26%
Once a quarter33%
Once a year18%
Never5%
How often do you get valuable feedback on how to improve at work?
AnswerPercent
Yes80%
No20%
Do you approve of the job your executive team is doing at your company?
AnswerPercent
Yes60%
No40%
Do Your Company Leaders Do What They Should to Retain You as an Employee?
AnswerPercent
Very Secure51%
Secure Enough31%
Neutral9%
Insecure3%
Very Insecure6%
How secure do you feel your job is at your company?
AnswerPercent
Yes52%
No48%
Do you have a close friend at work?
AnswerPercent
Yes67%
No33%
Would you leave your current job for a 20% raise at a different company?
AnswerPercent
Multiple times a week10%
Once a week17%
Once a month24%
Once a quarter28%
Never21%
How often do you socialize with team members outside of work?
AnswerPercent
Yes42%
No58%
Do you feel burnt out at work?
AnswerPercent
Yes69%
No31%
Are you challenged at work?
AnswerPercent
Yes60%
No40%
Would you turn down a job offer today, for slightly more money?
AnswerPercent
Yes87%
No13%
Are you proud to be a part of your company?

Zendesk's Retention Rank Against Similar Sized Companies on Comparably

TOP
15%

Zendesk ranks in the Top 15% of other companies on Comparably with 5,001-10,000 Employees for Retention Score.

  1. Bonneville Power Administration
    77 / 100
  2. Voya Financial
    77 / 100
  3. Zendesk
    77 / 100
  4. Microsoft
    76 / 100
  5. Schneider Electric
    76 / 100
  6. Cummins Inc.
    76 / 100

Zendesk's Retention Rank Against Other Companies Nearby

TOP
35%

Zendesk ranks in the Top 35% of other companies in San Francisco for Retention Score.

  1. Twilio Inc.
    77 / 100
  2. RMS
    77 / 100
  3. Niantic
    77 / 100
  4. Zendesk
    77 / 100
  5. Udacity
    77 / 100
  6. Farmers Business Network
    77 / 100
  7. Medable
    77 / 100

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