Zendesk Outlook Employee Reviews | Comparably
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Zendesk is redefining customer and employee experience. Our AI-powered solutions help over 100,000 companies build better relationships and grow. We push boundaries of what’s possible and create tech that brings people closer. read more
EMPLOYEE
PARTICIPANTS
349
TOTAL
RATINGS
4330
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Zendesk Outlook Employee Reviews

What makes you most happy at work?

My team is really fantastic.

The commission structure and free lunches

Interesting talking to customers and how the product portfolio is expanding

My team and the work

We have flexibility not only in where we work but how we work. We are trusted to be team players. This allows me to be much more productive and effective.

Everyone is really really friendly

The quirky, approachable company branding permeates the culture. It's good when you find yourself genuinely smiling at work. But it's not just a good time. There's a lot of ambition here, but it's not a showboating, cutthroat kind of environment.

Review from HR Dept

The work that I do and the interractions with my colleagues.

Review from HR Dept

The people I work with

Review from HR Dept

The customers and my team

Friendly, collaborative, good people and culture

Solving a complex issue with coworkers.

Review from Engineering Dept

The company's care for the employees and the benefits :)

My Team and Company Benefits and Compensation

being recognized for my hard work

the people im with right now

The space to collaborate with the company's growth and develop myself in the process.

Review from Sales Dept

A ton of learning and interactions with people across the globe!

Review from Customer Support Dept

my colleagues and friends at Zendesk

Review from HR Dept

Everything, my boss, my team and my clients

Review from HR Dept

What's going wrong and how can it be improved?

Like a lot of tech companies, we are all in on AI, but no one can tell you what that means specifically.

The strategy and the environment. Have true leader with true long term vision

Brand awareness - product innovation

Confused directions, trying to promote use cases that are not possible without the kindness of other companies that bring us in their deals

Review from Sales Dept

Bad management.

Review from Sales Dept

What do you like best about your company?

That it is used by companies in many industries, so you get to see different use cases and meet diverse people.

Review from Engineering Dept

Customer focus, caring about people.

The people. The product is also fantastic. I'm also aligned with the vision!

Review from Sales Dept

What would you most like to see improved at your company?

Right now, it seems like the only thing that matters is what the PE needs out of the company. It'd be awesome to go back to prioritizing customers.

Review from Engineering Dept

Promotion and compensation structure and consistency.

Take more diligent time to hire the right people. Don't take chances, even though we're trying to grow fast... Look up to companies like Google, Amazon, etc... Do NOT compromise culture for heads!

Review from Sales Dept

Review Sentiment at Zendesk

88
88%
12
12%

About Zendesk's Outlook

A-
78/100

Where This Score Ranks Zendesk's Outlook

TOP
15%

In the Top 15% of 1607 similar size companies on Comparably

TOP
35%

In the Top 35% of 789 companies in San Francisco

4th

4th place versus 5 competitors rated on Comparably

Zendesk's Outlook is scored an A- by 644 employee ratings based upon answers to questions such as “How confident are you about the future success of your company?” Zendesk's Outlook score helps to boost their overall culture score, due partly to the fact that the Legal department’s positive scores help Outlook to be one of Zendesk's stronger culture attributes. Use the filters below to understand Zendesk employee perspectives by Department, Gender, Ethnicity, and Experience. Last updated 5 days ago.

Rate Outlook the Highest

  • Department - Legal
    +21%
  • Tenure - Less than 1 Year
    +16%
  • Department - HR
    +14%

Rate Outlook the Lowest

  • Ethnicity - Hispanic or Latino
    -20%
  • Tenure - 5 to 10 Years
    -20%
  • Department - Sales
    -9%

How Zendesk's Outlook Score is Calculated

FILTER RATINGS BY

Results from 321 Employees in All Departments, All Genders, All Ethnicities and All Yrs. Experience Experience

76
out of 100
How confident are you about the future success of your company?
AnswerPercent
Fantastic36%
Good49%
Neutral12%
Bad2%
Terrible1%
How do your customers perceive your company?
AnswerPercent
Yes76%
No24%
Are you typically excited about going to work each day?
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Rate your company