Zendesk Leadership Employee Reviews | Comparably
Zendesk Claimed Company
Zendesk is redefining customer and employee experience. Our AI-powered solutions help over 100,000 companies build better relationships and grow. We push boundaries of what’s possible and create tech that brings people closer. read more
EMPLOYEE
PARTICIPANTS
349
TOTAL
RATINGS
4330
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Zendesk Leadership Employee Reviews

What do you like best about the leadership team?

Good vision, fiscally responsible, things are well planned and thought out.

Amazing people that helps me grow and succeed

The leadership don't have enough power to take decision and find compromis between higher decision and stability

They are professional and driven

good vision to take the company to the next level. seasoned experience from much more mature companies - to bring best practices and structure for scalability

Everyone leads by example and are very supportive

Empowerment - integrity - communication

Transparency. Focused on long-term decisions.

They try to address concerns

Our leadership team is invested in the vision of beautifully simple products that advance customer experience. We are growing, and the ones that remain ones are committed to taking Zendesk to the next stage of its journey.

Leadership allows me to be myself and is flexible. They are dedicated to the well-being of the company and it's employees.

They are attentive, listen to what you need, and typically are very good about taking action of those needs. They also are good about keeping energy up generally.

Everyone teaches each other and share their learnings

Transparent and care are important

They are very attentive to you and your growth

Transperancy, knowlege, leading by example, integrity.

Review from HR Dept

Strategic, empathetic, and authentic. Live the company values.

Review from HR Dept

Approachable, transparent, feel like real people

Execution focus, care about employees

They seem like they actually care about their employees

Review from Engineering Dept

What does the leadership team need to get better at?

Planning, executing, understanding the market and hiring top talent.

Review from Sales Dept

1. If you are quoting 20-year old, best-selling management books, you are outdated from the start. 2. You can't keep rotating leaders at current speed, and everY time claim that "now you have the right team"

Review from Engineering Dept

Communication is very much lacking in all departments

- Be transparent - Communicate - Build trust - Don't let people who make a noise get their way

Review from Marketing Dept

The CEO has lost control of the company as it has gotten too large for him to manage. He has made very bad hiring decisions, like the CRO.

Review from Sales Dept

Alignment, goal setting and accountability

Review from HR Dept
TOP
15%

Leadership Scores are rated in the Top 15% of similar size companies on Comparably

Rated Zendesk Leadership the Highest

  • Experience - Entry Level
    +13%
  • Tenure - Less than 1 Year
    +11%
  • Department - Product
    +10%

Rated Zendesk Leadership the Lowest

  • Ethnicity - Hispanic or Latino
    -25%
  • Experience - 1 to 3 Years
    -16%
  • Tenure - 5 to 10 Years
    -12%
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