Zendesk Employee Reviews
Out of 305 Zendesk employee reviews, 88% were positive. The remaining 12% were constructive reviews with the goal of helping Zendesk improve their work culture. The HR team, with 92% positive reviews, reports the best experience at Zendesk compared to all other departments at the company. The Sales team offered the most constructive feedback, with 20% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Planning, executing, understanding the market and hiring top talent.
Review from Sales Dept
1. If you are quoting 20-year old, best-selling management books, you are outdated from the start. 2. You can't keep rotating leaders at current speed, and everY time claim that "now you have the right team"
Review from Engineering Dept
Communication is very much lacking in all departments
- Be transparent - Communicate - Build trust - Don't let people who make a noise get their way
Review from Marketing Dept
The CEO has lost control of the company as it has gotten too large for him to manage. He has made very bad hiring decisions, like the CRO.
Review from Sales Dept
Why do you feel undervalued and what would make you feel better about your compensation?
The company has no culture and the goals are astronomical and out of touch.
Review from Sales Dept
I would like pay to be competitive and to keep up with inflation and competitors but it just isn't happening.
I was started at a lower salary than what I deserve. Raises are delayed and don't always happen after the first year.
Better market rate pay for the work I am doing, better RSUs
- The company boasts open culture in all their messaging and PR yet the vast majority of questions asked by employees at company town halls are "Anonymous" which is very telling of what people really feel about transparency.
Review from Marketing Dept
What do your coworkers need to improve and how could you work together better?
Need to be more flexible and improve their communication skill
Meeting tend to drift and get off topic
Review from Customer Support Dept
My immediate team is solid
Review from HR Dept
What needs to change to make the company culture better?
There's too much fear in the air. The most prevalent feeling is desperation. Which leads to politics, etc. It has become a net negative. I would strongly advice friends to stay away.
Review from Engineering Dept
Focus on what is important to our internal and external customers and not delivering what some crazed VP thinks is important to produce for their own self promotion
Review from Sales Dept
- True transparency - Open internal communication
Review from Marketing Dept
What would you improve about your company's interview process?
Probably have fewer interviews and a better process to vet candidates
Faster turnaround and better scheduling.
What's going wrong and how can it be improved?
Like a lot of tech companies, we are all in on AI, but no one can tell you what that means specifically.
The strategy and the environment. Have true leader with true long term vision
Brand awareness - product innovation
Confused directions, trying to promote use cases that are not possible without the kindness of other companies that bring us in their deals
Review from Sales Dept
Bad management.
Review from Sales Dept
What would you most like to see improved at your company?
Right now, it seems like the only thing that matters is what the PE needs out of the company. It'd be awesome to go back to prioritizing customers.
Review from Engineering Dept
Promotion and compensation structure and consistency.
Take more diligent time to hire the right people. Don't take chances, even though we're trying to grow fast... Look up to companies like Google, Amazon, etc... Do NOT compromise culture for heads!
Review from Sales Dept