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Zendesk Claimed Company

Zendesk is redefining customer and employee experience. Our AI-powered solutions help over 100,000 companies build better relationships and grow. We push boundaries of what’s possible and create tech that brings people closer. read more

EMPLOYEE PARTICIPANTS: 349

TOTAL RATINGS: 4330

CEO: Tom Eggemeier

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Joining Zendesk - Employee Onboarding

Employee Sentiment

The prevailing opinion from employees about joining Zendesk is that the company was prepared on their first day. Zendesk employees concluded that their overall onboarding experience was positive. 86% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.

Answer	Percent
Yes	79%
No	21%

Did you have a positive onboarding experience when you were hired at your current company?

Answer	Percent
Very Prepared	38%
Prepared	46%
Somewhat Prepared	8%
Unprepared	8%
Very Unprepared	0%

How prepared was your company on your first day of onboarding?

Answer	Percent
Yes	86%
No	14%

Was your direct manager helpful with your onboarding during your first 90 days?

Meet Your Managers

Your direct manager highly affects your experience at a company; overall managers at Zendesk are rated an A. At Zendesk most employees said they received feedback once a quarter or once a month. 89% of employees also said they felt comfortable giving their managers feedback. Learn More about your managers at Zendesk.

Answer	Percent
Every week	18%
Once a month	26%
Once a quarter	33%
Once a year	18%
Never	5%

How often do you get valuable feedback on how to improve at work?

Answer	Percent
Yes	9%
No	91%

Does your boss expect you to work when you're on vacation?

Answer	Percent
Yes	89%
No	11%

Do you feel comfortable giving your boss negative feedback?

Negotiate Salary

If you think you and your skill set should be valued higher than your offer, negotiate your salary! 42% of men and 40% of women at Zendesk said they negotiated their salaries. On average, Zendesk employees earn $103,629. Zendesk ranks in the Top 35% for compensation in San Francisco. Learn More about Salaries at Zendesk.

Average Salaries at Zendesk by Department

$171k*

Engineering

$186k*

Product

$119k*

Design

$99k*

Marketing

$106k*

Operations

$50k*

Admin

$164k*

Business Dev

$88k*

Finance

$260k

Communications

$46k*

Customer Support

$121k*

$127k*

$116k*

Legal

$250k*

Sales

^* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.

Get Acclimated

Now that you’ve joined Zendesk, get acclimated. Is lunch a social time or do people sit at their desks? At Zendesk the most common answer selected by employees is a 1 hour break. Understand your coworkers and why they’ve chosen to stay at Zendesk, many employees say it’s because of the comp & benefits.

Answer	Percent
Company Mission	13%
Comp & Benefits	30%
Co-Workers	13%
Comfort & Familiarity	25%
Career Advancement Opportunities	19%

What's the main reason you stay at your current company?

Answer	Percent
>1 hour	24%
1 hour	29%
45 minutes	18%
30 minutes	17%
I eat at my desk	12%

How long do you take for lunch breaks?

Answer	Percent
Multiple times a week	10%
Once a week	17%
Once a month	24%
Once a quarter	28%
Never	21%

How often do you socialize with team members outside of work?

Professional Development

Zendesk ranks in the Bottom 40% of companies for professional development in San Francisco. 70% of employees feel as though Zendesk is beneficial to their continuous career growth, and 21% said they had a mentor at the office. Learn More about Professional Development at Zendesk.

Answer	Percent
Yes	21%
No	79%

Do you have a mentor at work?

Answer	Percent
Yes	70%
No	30%

Does your current company provide you meaningful opportunities for career advancement?

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