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Zendesk Claimed Company

Zendesk is redefining customer and employee experience. Our AI-powered solutions help over 100,000 companies build better relationships and grow. We push boundaries of what’s possible and create tech that brings people closer. read more

EMPLOYEE PARTICIPANTS: 349

TOTAL RATINGS: 4330

CEO: Tom Eggemeier

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Zendesk KPIs and OKRs

At Zendesk 73% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Zendesk's KPIs and OKRs is essential for its success. Out of 33 Zendesk employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 26 have said yes.

Answer	Percent
Yes	79%
No	21%

Are your company's goals clear, and are you invested in them?

Answer	Percent
Yes	73%
No	27%

Are the KPIs/OKRs for your department clear?

Manager's Role in Accomplishing Goals

A main function of a managerial role is to lead one’s subordinates. A manager at Zendesk is responsible for ensuring his subordinates accomplish objectives using key performance indicators. Zendesk employees shared they generally receive helpful feedback once a quarter or once a month, while 67% of Zendesk employees said they’re given recognition for their impact & accomplishments. Feedback and positive reinforcement are both conducive to meeting goals.