Talkdesk Employee Reviews
Out of 653 Talkdesk employee reviews, 93% were positive. The remaining 7% were constructive reviews with the goal of helping Talkdesk improve their work culture. The Engineering team, with 97% positive reviews, reports the best experience at Talkdesk compared to all other departments at the company. The Operations team offered the most constructive feedback, with 21% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from HR Dept
Review from Operations Dept
Join the team for about 1 year, and work as a software engineer on the team
Review from Engineering Dept
Review from Customer Support Dept
What do you like best about the leadership team?
They are strategic and drive company results by keeping a high bar for talent and execution against our company goals
Review from HR Dept
The new leadership team has the right vision and are taking the right steps, in my opinion, to improve our GTM strategy
Review from Operations Dept
The open collaboration is healthy and strong across the leadership team.
Review from Operations Dept
directly facing mistakes, embrace the change
Review from Engineering Dept
What I like best in my leadership team is the empathy and trust communication. More than knowledge and inspiring people, my managers are truly leaders who open communicate with us who help us to develop as professionals and human beings
Review from Customer Success Dept
What does the leadership team need to get better at?
agility, support solving problems, transparency
Review from HR Dept
Respecting employees a bit better. It's hard to feel valued as an individual outside of my manager.
Review from Operations Dept
Transparency; care about people for real - do not just show-off; take care of each department in the same way;...
Review from HR Dept
What is the best part about your compensation package?
Flexible work hours and work from anywhere
Review from HR Dept
RSUs grants are way too small to be relevant.
Review from Engineering Dept
The base salary is good however in terms of commissions I think the package could improve
Review from Customer Success Dept
It's fair and realistic versus the tasks i'm asked to perform
Review from Customer Support Dept
The benefits are excellent, unlimited PTO that you can actually use and paid volunteer time.
Review from Sales Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Should not determine one's value only by one interview, because the interview is filled with subjectivity from both interviewer and interviewee or even cheating in an interview, the evaluation must adjust in time by the performance on recent work, or else it may be not benefited for the longtime.
Review from Engineering Dept
The market rate for the responsibilities asked of me is significantly higher. Salary and Variable compensation.
Review from Customer Success Dept
Compensation is not equal with the market value. In addition, there were compensation enhancements communicated but never were delivered on
Review from Sales Dept
This is an interesting way to phrase the question, because for me these two things influence each other. My low compensation is what makes me feel undervalued. Base salary & bonus are significantly lower than the market rate for my location/experience.
Review from Marketing Dept
My work is psychologically demanding as we mostly deal with people's problems. This should be taken into account and valued more.
Review from Customer Support Dept
What are some of the best things about your team?
Smart, focused, driven, fun and engaging
Review from HR Dept
The collaboration across the departments is healthy and the people who are at talkdesk are super friendly and helpful.
Review from Operations Dept
Open and freedom, everyone has the stage in the team.
Review from Engineering Dept
My team is always there to help and they are talented on what they are doing, so this really inspires me to grow!
Review from Customer Success Dept
Diverse and relaxed environment with a lot of help from seniors
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
My coworkers need to be held accountable for low performance and need to be held to a higher standard. There's a culture of letting people set their own terms for employment which causes lackluster results and low morale.
Review from Operations Dept
In response to the requirement, first collect colleagues, first think about technical solutions by themselves, and then I will coach and supplement, so as to improve colleagues' technical design and cultivate colleagues' design ability at the same time
Review from IT Dept
What is most positive about the culture and environment at your company?
The people, hard driving but fun, work hard play hard
Review from HR Dept
Open freedom, good wiki apge
Review from Engineering Dept
We work in a multi cultural environment that embraces the difference and open communication in all the company (from employees to C levels)
Review from Customer Success Dept
Everyone is really supportive and helpfull
Review from Customer Support Dept
there are no prejudices about diversities on points of view, cultures. The company is open to listen to the employees perspectives
Review from Engineering Dept
What needs to change to make the company culture better?
1. response time to queries 2. more open minded, not to say no immediately to a new query or idea 3. be more flexible to deal with COVID WFH request
Review from Sales Dept
What did you like most about the interview process?
They scheduled a session just to speak about the compensation package and to explain every detail. Usually, there are some tabus about speaking in money, but everything was really clear to me when joining Talkdesk.
Review from Customer Success Dept
The interaction with Managers on call
Review from Customer Support Dept
it has been a well structured process and the interview team was very experienced, skilled and made me feel comfortable anyway
Review from Engineering Dept
I got to speak with the entire team and our executive management. All very supportive and encouraging.
Review from Sales Dept
The technical interview proved an interesting challenge and a good way to better understand the company's culture.
Review from Engineering Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Talkdesk yet.
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What makes you most happy at work?
The challenge, opportunity to work with smart and driven people
Review from HR Dept
The people I work with the genuine and friendly, we are all working towards the same goal of success.
Review from Operations Dept
resolve issues and overcome the challenge
Review from Engineering Dept
When I achieve my results
Review from Customer Success Dept
There are always new things to learn
Review from Customer Support Dept
What's going wrong and how can it be improved?
Too much work for one person; essentially doing two jobs; decisions from the Product side are not well thought out; pace is unreasonably fast, I call it "unecessary choas"; Product needs to focus on foundational improvements vs bells and whistles; product marketing needs more people and less product
Review from Marketing Dept
If the company adapts to the market regarding the benefits and compensation, the workers will only need to be focus on their job, if not, they will always looking for other companies, market news etc
Review from Customer Success Dept
Talkdesk works its people very hard - it's a high pressure environment and people get burned out very quickly. There's high turnover. It could be improved if the company focused its culture less around singing competitions and more around healthy company norms and employee support.
Review from HR Dept
What do you like best about your company?
There aren't any Outlook reviews of Talkdesk yet.
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What would you most like to see improved at your company?
There aren't any Outlook reviews of Talkdesk yet.
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