TP Leadership Employee Reviews
What do you like best about the leadership team?
The training, guidance, and opportunities.
Review from Customer Support Dept · Posted 20 hours ago
To consider you knowledge and skills and putting you to the right account
Review from Customer Support Dept · Posted 20 hours ago
Everything about the leadership is amazing
Review from Customer Support Dept · Posted a day ago
So far with what I have experienced, the training is going smoothly.
Review from Customer Support Dept · Posted 2 days ago
They guide the agent by not using insulting approach
Review from Customer Support Dept · Posted 2 days ago
More growth opportunities, build vertical. Not horizontal
Review from Customer Support Dept · Posted 2 days ago
They are doing great in their job
Review from Finance Dept · Posted 3 days ago
The leadership team are engaging and supportive.
Review from Customer Support Dept · Posted 5 days ago
It?
Review from Customer Success Dept · Posted 5 days ago
Guide us and help us to gain new knowledge
Review from Customer Support Dept · Posted 5 days ago
what i do like is the bond you build up time to time
Review from Customer Success Dept · Posted 5 days ago
Can't gauge enough since it's my first day.
Review from Operations Dept · Posted 5 days ago
Accommodating Kind Friendly Helpful Joyful
Review from Customer Support Dept · Posted 5 days ago
Good have the coordination of everyone
Review from Customer Support Dept · Posted 5 days ago
I like how they care for you not just in professionals matters but also in personal state.
Review from Customer Support Dept · Posted 6 days ago
The leadership team is doing its best. Everyone is cooperating to achieve the goal of providing a good customer experience.
Review from Customer Support Dept · Posted 6 days ago
Its fun and we can learn more
Review from Customer Support Dept · Posted 6 days ago
The leadership team is supportive, approachable and helpful at the same time that you can really learn.
Review from Customer Support Dept · Posted 6 days ago
When they provide guidance and learning especially to new employee
Review from Customer Support Dept · Posted 6 days ago
How they lead us during training
Review from Customer Support Dept · Posted 6 days ago
What does the leadership team need to get better at?
Acknowledging everyday efforts, not just callouts.
Review from Operations Dept
Manager should not pass their task to us same as with supervisors. Managers manager should not toleratetheir behavior when it comes to deliverables, attendance, etc. Avoid blaming subordinates for uncleared task and insturctions when in the first place there's no clear communication and instructions
Review from Customer Success Dept
Deeper understanding on what the employees actually needs?
Review from HR Dept
En diferentes procesos y manejos asi como en la comunicaci
Review from HR Dept
Communication and get proper instructions
Review from Customer Support Dept
Then need URGENTLY to meet and know better their operations people and lower teams. It's easy to point someone without knowing the context or the enormous efforts on keeping the operations team together. Personally, they have NEVER step on their operations floors, or i have never seen them there.
Review from HR Dept
To be more considerable with the employee with special needs. And manage the workload according to bandwith
Review from Admin Dept
Need to care about people's financial goal
Review from Operations Dept
Be transparent when it comes to salary increase, incentive crediting and should be responsive not just because it should be but genuinely
Review from Operations Dept
Better option to improve our compensation.
Review from Operations Dept
provide allowance to support groups, e.g. rice, meals, transpo. provide xmas gifts so that employees could bring something for their families, e.g. ham, xmas baskets increase the salary of customer experts. 16k-18k is the salary a decade ago. re-evaluate the annual increase rating. 2%-6% is very low
Review from Operations Dept
Think of the employees welfare more and listen to their feedback.
Review from Operations Dept
En todo, hasta en la forma de hablar, como gestionan las solicitudes, el no estra presentes, en poner peros para todo
Review from Admin Dept
Better at understanding and identifying why an employee who stays in the company for couple of year decided to leave.
Review from Customer Support Dept
Considero importante el que se afiance la filosofía de trabajo con y para personas, pues los líderes superiores se mantienen completamente al margen de las necesidades de las operaciones y las personas.. lo cual no veo correct
Review from Operations Dept
they need to value their employees specially when the agents are not feeling well or sick.
Review from Customer Support Dept
fair incentives especially to the tenured agents
Review from Customer Support Dept
please take care of your tenure agents who still have low basic income its unfair from the newly hire that was signed from other account wo has high basic salary
Review from Operations Dept
The trainer should be patient and care to the teams
Review from Operations Dept
Improve her communication skills, always guide the correct instructions and follow up as soon as possible
Review from Operations Dept