Aetna Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept · Posted 20 days ago
PROMOTES TEAM CULTURE AND ENCOURAGES ADVANCEMENT AND GROWTH WITHIN IT'S ORGANIZATION
Review from Customer Success Dept
Very positive. Engaging, valued as a colleague and opportunity for advancement
Review from Customer Success Dept
What do you like best about the leadership team?
They are supportive of higher education and pushing you to better yourself and pursue other opportunities.
Review from Customer Success Dept · Posted 20 days ago
LEADERSHIP ACTIVELY PARTICIPATE IN TEAM MEETINGS AND ARE ALWAYS AVAILABLE; GREAT COMMUNICATORS
Review from Customer Success Dept
What does the leadership team need to get better at?
Need to better staff and distribute case load more manageable
Review from Customer Success Dept
What is the best part about your compensation package?
The benefits. I feel like we get a good amount of PTO, and we can use it before we earn it, which is a great benefit. The company is also very supportive if we need to take time off for medical reasons.
Review from Customer Success Dept · Posted 20 days ago
THERE ARE MANY BENEFITS AETNA OFFERS, I ENJOY THE MANY DIFFERENT OPPORTUNITIES FOR FURTHERING EDUCATION WITHIN MY FIELD
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I would feel more valued as an employee regarding my compensation if it were more reflective of the company's yearly earnings.
Review from Customer Success Dept · Posted 20 days ago
Yes, work both medicare and commerical cases initial and concurrent reviews
Review from Customer Success Dept
Increased salary and better health benefits
Review from Customer Success Dept
What are some of the best things about your team?
We work well together and support each other. My team is very good about always answering each other's questions and making sure that we cover for each other when needed.
Review from Customer Success Dept · Posted 20 days ago
WE WORK EFFECTIVELY AND EFFICIENTLY TOGETHER
Review from Customer Success Dept
Collaboration and equity among colleagues.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
I would like it if my coworkers actually got to know each other on a personal level and had the chance to communicate about things unrelated to work.
Review from Customer Success Dept · Posted 20 days ago
Everyone case load is too heavy that no one is available to help each other...everyone feels like they are drowning
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
There are groups you can join to get to know other employees who may not be in your department, so it is a nice benefit within the company. It's nice when we are all virtual to feel a sense of belonging, especially when there are so many employees.
Review from Customer Success Dept · Posted 20 days ago
Work from home but no flexibilty
Review from Customer Success Dept
THE COMPANY PROMOTES CULTURE AND ARE ADVOCATES FOR INCLUSION AND EQUITY
Review from Customer Success Dept
Values individuals with disabilities. Safe space.
Review from Customer Success Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
It was all virtual. I was given all of the information about the position, i.e., training, pay, benefits, etc, at the time of the interview, so I could plan based on that if I wanted to take the position if offered to me.
Review from Customer Success Dept · Posted 20 days ago
Former boss was relaxed and easy going
Review from Customer Success Dept
Ability to ask questions. Behavioral interviewing.
Review from Customer Success Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Interacting with the members. They make my day every day.
Review from Customer Success Dept · Posted 20 days ago
Great manager and exciting innovation in our work. Valued for my expertise
Review from Customer Success Dept
What's going wrong and how can it be improved?
Nothing is going wrong at work currently.
Review from Customer Success Dept · Posted 20 days ago
Teams are Understaff, overworked, underpaid.
Review from Customer Success Dept
What do you like best about your company?
The work we do to help members take care of themselves and educate them on their healthcare.
Review from Customer Success Dept · Posted 20 days ago
What would you most like to see improved at your company?
I would like to see them increase our hourly pay to be more reflective of what the company is earning every year.
Review from Customer Success Dept · Posted 20 days ago