Aetna Employee Reviews
Out of 511 Aetna employee reviews, 43% were positive. The remaining 57% were constructive reviews with the goal of helping Aetna improve their work culture. The Finance team, with 93% positive reviews, reports the best experience at Aetna compared to all other departments at the company. The Marketing team offered the most constructive feedback, with 43% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Customer Success Dept · Posted 7 days ago
What do you like best about the leadership team?
They are supportive of higher education and pushing you to better yourself and pursue other opportunities.
Review from Customer Success Dept · Posted 7 days ago
They are very supportive of my higher education goals and continue to push me to learn new skills while allowing me time in my day to do so.
Posted 7 days ago
Helpful, friendly, and great communication
their openness and they are very communicative
They are a great leadership team
What does the leadership team need to get better at?
communication and applying the same to colleagues as they make us do to customers
Start caring about their employees.
Actually make the job enjoyable and hire more people to lessen the work load.
Communication and not micromanaging .
care your people and no multi million compensations for self!
What is the best part about your compensation package?
The benefits. I feel like we get a good amount of PTO, and we can use it before we earn it, which is a great benefit. The company is also very supportive if we need to take time off for medical reasons.
Review from Customer Success Dept · Posted 7 days ago
Decent pay overall and benefits
Stock options and 401k match
Tge abikity to work from home. Which allows me to be able to keep tgis job that i enjoy.
Review from Marketing Dept
The annual bonus structure and disbursement
Why do you feel undervalued and what would make you feel better about your compensation?
I would feel more valued as an employee regarding my compensation if it were more reflective of the company's yearly earnings.
Review from Customer Success Dept · Posted 7 days ago
I feel like the company as a whole, CVS Health, earns massive profits each year that they could use to pay us a higher hourly wage, making me feel more valued as an individual employee for the work I put in each day. While they do offer a high match for 401(k), the benefits could always be better.
Posted 7 days ago
Pay better for the amount of work and stress you go through
An higher pay fir the extensive amount of work
We literally still have to pay a $2000 deductible before we get any coverage from the health plan. At the least they could have mapped out a plan with copays for their own employees.
What are some of the best things about your team?
We work well together and support each other. My team is very good about always answering each other's questions and making sure that we cover for each other when needed.
Review from Customer Success Dept · Posted 7 days ago
My coworkers work well together as a team. We support each other very well and have each other's backs. But it is very hard to get to know each other when we all work virtually and have never met in person.
Posted 7 days ago
Team communicates well and is very supportive. Across departments and up the chain of command most are helpful
very cohesive, always willing to help each other
We work well together and communicate well
What do your coworkers need to improve and how could you work together better?
I would like it if my coworkers actually got to know each other on a personal level and had the chance to communicate about things unrelated to work.
Review from Customer Success Dept · Posted 7 days ago
Coworkers are all burnt out and tired. If they don’t need to help they are not lifting the extra finger, understandabl
Mgmt has affected the whole morale of the team and has compromised integrity on more than one occasion.
We work good together, but for a comapny that doesnt care about their employees. We make those above us so much money that lines their pockets and we dont get a dime.
Less meetings and more focused work
What is most positive about the culture and environment at your company?
There are groups you can join to get to know other employees who may not be in your department, so it is a nice benefit within the company. It's nice when we are all virtual to feel a sense of belonging, especially when there are so many employees.
Review from Customer Success Dept · Posted 7 days ago
Everyone supports one another. Everyone is quick to answer your questions and be there if you need assistance.
Posted 7 days ago
Support support support. I have not met anyone on my teams or higher up that wasnt helpful when needed. It is a true team environment
We're work from home mostly.
Work as a team to get stuff done
Review from Marketing Dept
What needs to change to make the company culture better?
Better leadership that cares about people
Better benefits and more pay, more opportunites.
Performance should be evaluate from the out come not the word
The company needs to organize its marketing function.
Attitudes of management and level of professionalism
What did you like most about the interview process?
It was all virtual. I was given all of the information about the position, i.e., training, pay, benefits, etc, at the time of the interview, so I could plan based on that if I wanted to take the position if offered to me.
Review from Customer Success Dept · Posted 7 days ago
I really enjoyed interviewing with my director. Again, personable and he challenged me.
very simple and proceeded quickly
As i have worked here previosly, i knew where i was going. Tough tgere were lot of pricesses changes in the three years i was gonne.
Review from Marketing Dept
It was the easiest process
What would you improve about your company's interview process?
listen better to questions asked and be clearer with answers
Review from Admin Dept
You apply for a position internally and you arent even given an interview, just sent qn email that you are not considered anymore. Whats the point in applying as an internal candidate? They want you to leave.
Should set the protocol of level of interview
Never interviewed. Turn ober rate is so hogh they just send out emails saying youre hired.
It would be nice if they actually interviewed. Most of my teammates never interviewed. We were just called amd told we were hired. I should've taken that as a warning sign, because this company is desperate for employees who don't care of they're treated horribly.
What makes you most happy at work?
Interacting with the members. They make my day every day.
Review from Customer Success Dept · Posted 7 days ago
Having the support of my managers and coworkers. While I don't really know any of them, as in we have never met in person, I feel like they have my back at work.
Posted 7 days ago
Being able to actually people with their health insurance and any issue that arise.
Helping my members, hearing their stories and making sure I can advocate for them. I love being able to work really hard for a member and in the end, getting their issue resolved.
helping our members to get the best healthcare service
What's going wrong and how can it be improved?
Nothing is going wrong at work currently.
Review from Customer Success Dept · Posted 7 days ago
Too many system errors , turnovet rate too high
Super busy! Adding more agents to answer calls would help. But getting them the correct training first would help EVERYONE
training...expectations with the type of training given
There is no way to improve this company.
What do you like best about your company?
The work we do to help members take care of themselves and educate them on their healthcare.
Review from Customer Success Dept · Posted 7 days ago
Being able to work alone and do it well
They treat their employees great.
Large company benefits (comfort, no worry about whether company tanks)
What would you most like to see improved at your company?
I would like to see them increase our hourly pay to be more reflective of what the company is earning every year.
Review from Customer Success Dept · Posted 7 days ago
Keeping my equipment stocked
Pay, healthcare