Aetna Employee Reviews
Out of 481 Aetna employee reviews, 42% were positive. The remaining 58% were constructive reviews with the goal of helping Aetna improve their work culture. The Finance team, with 93% positive reviews, reports the best experience at Aetna compared to all other departments at the company. The Marketing team offered the most constructive feedback, with 43% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
their openness and they are very communicative
They are a great leadership team
My direct supervisor is an ideal and fair person. Upper management could be a lot better and present. Not just for meetings.
I love tgat trust me to do my job, without micromanaging, while still being super supportive.
Review from Marketing Dept
The training is excellent. The leadership team recognized the importance of knowledge and always go above and beyond in order to educate its employees.
What does the leadership team need to get better at?
communication and applying the same to colleagues as they make us do to customers
Start caring about their employees.
Actually make the job enjoyable and hire more people to lessen the work load.
Communication and not micromanaging .
care your people and no multi million compensations for self!
What is the best part about your compensation package?
Decent pay overall and benefits
Stock options and 401k match
Tge abikity to work from home. Which allows me to be able to keep tgis job that i enjoy.
Review from Marketing Dept
The annual bonus structure and disbursement
the benefits and health care
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Pay better for the amount of work and stress you go through
An higher pay fir the extensive amount of work
We literally still have to pay a $2000 deductible before we get any coverage from the health plan. At the least they could have mapped out a plan with copays for their own employees.
Yes I feel undervalued with my many years of experience in the industry
Review from Admin Dept
This company makes you feel like you are never doing your job to standard, when we are met with policy changes weekly and have to learn them, only to havecthem change again. The low pay does not outweigh the stress this job creates.
What are some of the best things about your team?
very cohesive, always willing to help each other
We work well together and communicate well
Support each other. Kind, helpfull. You do not hear, that is not my job very iften. While you may here, i do not have acces to or skills to help you with that queation, but you can try here instead.
Review from Marketing Dept
Everyone on the team takes responsibility for their own work.
The people that i am on a team with are awesome we work well together and find ways to laugh to make the stress better. And one of my team leads is amazing she goes above and beyond, explains things thoroughly, and is is always ready to assit, so tgat i can be better and the others be better...
What do your coworkers need to improve and how could you work together better?
Coworkers are all burnt out and tired. If they don’t need to help they are not lifting the extra finger, understandabl
Mgmt has affected the whole morale of the team and has compromised integrity on more than one occasion.
We work good together, but for a comapny that doesnt care about their employees. We make those above us so much money that lines their pockets and we dont get a dime.
Less meetings and more focused work
Everyone case load is too heavy that no one is available to help each other...everyone feels like they are drowning
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
We're work from home mostly.
Work as a team to get stuff done
Review from Marketing Dept
Promotion of health care in the community.
WAH and my team i work with
The support from direct management
What needs to change to make the company culture better?
Better leadership that cares about people
Better benefits and more pay, more opportunites.
Performance should be evaluate from the out come not the word
The company needs to organize its marketing function.
Attitudes of management and level of professionalism
What did you like most about the interview process?
very simple and proceeded quickly
As i have worked here previosly, i knew where i was going. Tough tgere were lot of pricesses changes in the three years i was gonne.
Review from Marketing Dept
It was the easiest process
It is an open and direct process
Interviewer answered my questions for my future planning
What would you improve about your company's interview process?
listen better to questions asked and be clearer with answers
Review from Admin Dept
You apply for a position internally and you arent even given an interview, just sent qn email that you are not considered anymore. Whats the point in applying as an internal candidate? They want you to leave.
Should set the protocol of level of interview
Never interviewed. Turn ober rate is so hogh they just send out emails saying youre hired.
It would be nice if they actually interviewed. Most of my teammates never interviewed. We were just called amd told we were hired. I should've taken that as a warning sign, because this company is desperate for employees who don't care of they're treated horribly.
What makes you most happy at work?
Helping my members, hearing their stories and making sure I can advocate for them. I love being able to work really hard for a member and in the end, getting their issue resolved.
helping our members to get the best healthcare service
I love to help people solve their problems and educate them on what the company has to offer.
The pay & Flexibility in taking PTO
for being motivated everyday and because of my family and co worker.
Review from Operations Dept
What's going wrong and how can it be improved?
Too many system errors , turnovet rate too high
Super busy! Adding more agents to answer calls would help. But getting them the correct training first would help EVERYONE
training...expectations with the type of training given
There is no way to improve this company.
Teams are Understaff, overworked, underpaid.
Review from Customer Success Dept
What do you like best about your company?
Being able to work alone and do it well
They treat their employees great.
Large company benefits (comfort, no worry about whether company tanks)
What would you most like to see improved at your company?
Keeping my equipment stocked
Pay, healthcare