-15
eNPS Score
Q&A With Aetna Employees
At Aetna, you can learn, grow and test yourself in a culture of continuous improvement - all while doing important work on behalf of others and your career.
How employees describe working at Aetna
Written communications to customers. I received renewal cards with no explanation
communication and applying the same to colleagues as they make us do to customers
approve covered medical procedures vs frequently denying them
Everything. Being advocates for customers
Customer Service and Updated Preferred Provider Lists
What it's like to work at Aetna
- Aetna employees generally work 8.8 hrs a day
- Employees at Aetna report the work pace is extremely fast
- On a typical day, employees at Aetna have 1 meeting
- 69% of Aetna employees look forward to interacting with their team every day
- Aetna employees most often take 20-30 paid vacation and sick days each year
- 69% of Aetna employees report they are happy with their work life balance
- Aetna employees typically get valuable feedback on how to improve at work Once a quarter
- 55% of Aetna employees call their work environment positive
Q&A With Aetna Employees
IDX: 0 TOT: 84
What part of Aetna's business is growing fastest? What part is having difficulties?
HMO
The Public & Labor segment has been growing fairly quickly for the past 2 years. National Accounts has stalled. ACO business continues to expand and grow.
Slow growth throughout company.
If you could make changes, how would you improve the culture at Aetna?
Get rid of the layer upon layer of management. Lower the CEO's salary.
Leadership is very removed from the line level worker and doesn't have a reality check on how things are really working. They do annual employee surveys but very little actually changes.
Slim down the middle-management sector. There are many people who are collecting a paycheck simply for existing (and provide little to no value)
Does Aetna drug test or do a background check?
Background Check, possibly check employment references for past employers, 1 personal reference, No drug test if working from home.
When I was hired in 2000 it was very minimal. They checked my resume and work ethic. Now that we are in 2019 it is more extensive, and yes they do do a background check.
How's the work life balance at Aetna?
9-5. The rest of the time is yours.
Stressful, no room for growth and favoritism is a plus at thiscompany.
What do people at Aetna think about the CEO? What do they do well and what can they improve?
The CEO jets in once a year. There is a town hall meeting saying how well the company is doing. Other than that there is no contact. He makes millions while we barely are paid a living wage. As for raises, 3% is the highest anyone gets. I work for the insurance.
How's the vacation policy at Aetna?
Top Employee Response
Standard two weeks to start.
What kinds of community outreach does Aetna participate in?
As a regular employee you won't be involved in any outreach. Those projects are just for the higher ups.
How long after an interview at Aetna does it take to hear back?
A week.
How hard is it to get promoted at Aetna?
Very very hard. Mostly all.moves are lateral, you can go from member services to provider services but not a promotion. Very limited ability to move up. That is why just about everyone leaves. Same job year after year.
How long does it take to hear back after applying to Aetna?
I heard within a week.
What is the best perk or benefit that Aetna offers?
Generous severance And doubler severance if job is eliminated before 11/1/2019. Otherwise most benefits are being eliminated or greatly reduced because of CVS acquisition.
How secure do you feel at your job at Aetna?
Not
How much and how often do raises happen at Aetna?
Never
How difficult is it to maintain a social life while in your job at Aetna?
Very
How challenged are you at Aetna?
Never
What's one thing you wish you'd known before joining Aetna?
How much they are not willing to let you grow
How long do the interviews usually take at Aetna?
2 hours
What should I wear for an interview at Aetna?
Jeans and t shirt
What questions do they ask during the interview process at Aetna?
Are you able to read and work while off the clock.
What's the pay like for IT roles at Aetna?
16 dollars an hour an 2 cents a year 4a Raise.
What's the IT team like at Aetna?
No clue as to what they're doing.
How's the leadership on the IT team at Aetna?
Horrible, very micromanaging.
What's the company culture like at Aetna?
While they talk a lot about culture, having spent more than 15 years at Aetna, there really isn't a company culture. There are different cultures across the various regions and markets, depending on the leadership in those areas.
How common are layoffs at Aetna?
Top Employee Response
Extremely. Both layoffs because of "reorganization" and getting rid of people without any excuse.
What's the office vibe like at Aetna?
Many campuses, but my campus is very laid back and performance-driven. Great office culture
Curious about what work's like at Aetna?
Anonymously Ask Aetna Employees Any Question
Should I work at Aetna?
31% of Aetna employees would encourage their friends to become coworkers, whereas 23% are neutral and 46% would not recommend working at Aetna to their friends.
| 31% | Promoters |
|---|---|
| 23% | Passive |
| 46% | Detractors |
