Elsevier Customer Success Department Employee Reviews

My overall experience has been positive. I enjoy the collaborative work environment, supportive colleagues, and the opportunity to contribute to meaningful projects while continuing to grow professionally.

Review from Customer Success Dept · Posted 5 days ago

love the job and overall vision, some nittys with the team buts thats okay.

Review from Customer Success Dept · Posted 7 days ago

Overall, my experience at the company has been positive. The team is supportive, communication is clear, and I feel motivated to do my best

Review from Customer Success Dept · Posted 9 days ago

Love working here. It has been professionally and personally rewarding

Review from Customer Success Dept · Posted 10 days ago

It's been great so far! My manager is ver supportive and working with my team has been rewarding. There are challenges with how fast we move on some products and no visibility on others but it feels like there are steps to remedy this in the future.

Review from Customer Success Dept · Posted 16 days ago

They listen to our issues and provide us best resolution

Review from Customer Success Dept · Posted 5 days ago

vision and approach is clear

Review from Customer Success Dept · Posted 7 days ago

It's always inclusive in culture.

Review from Customer Success Dept · Posted 9 days ago

Very clear direction and energetic approach to the future

Review from Customer Success Dept · Posted 10 days ago

What I appreciate most about the leadership team is that each leader demonstrates ambition and a strong commitment to achieving meaningful goals. They genuinely care about their employees and are invested in ensuring teams have the support, resources, and opportunities needed to succeed and meet the

Review from Customer Success Dept · Posted 16 days ago

The overall package is fair and competitive, and the benefits provide good support for employees

Review from Customer Success Dept · Posted 5 days ago

Bonus is the best as per standards

Review from Customer Success Dept · Posted 9 days ago

It's in line for my location and experience.

Review from Customer Success Dept · Posted 16 days ago

a lot of interesting activities

Review from Customer Success Dept · Posted 19 days ago

HRA, Basic pay, Telephone bill, internet bill and vehicle expenses

Review from Customer Success Dept · Posted 19 days ago

market is paying higher to my peers and frnds

Review from Customer Success Dept · Posted 7 days ago

Benefits are not enough and even the ones available, especially health insurance, is hard to claim

Review from Customer Success Dept · Posted 10 days ago

Based on the high needs and demand of time, eCSMs should be paid a much higher salary to begin compensating for the level of work required for success. I also found the cost medical benefits for a family to be significantly higher than I was expecting (even with the available package range)

Review from Customer Success Dept · Posted 17 days ago

After observing the job requirements and immersing myself in the experience of my position, I think it belongs in a higher salary bracket.

Review from Customer Success Dept

Since this might be an individual case, may not merit attention, Mine is a new role in a new geography and there are no benchmarks to decide my salary and I am not convinced by the LT explanation that they have considered market and local rates before deciding my compensation.

Review from Customer Success Dept

Everyone is very collaborative and helpful

Review from Customer Success Dept · Posted 5 days ago

sharing the workload equally is the best part

Review from Customer Success Dept · Posted 9 days ago

Teamwork, trust, feels like family

Review from Customer Success Dept · Posted 10 days ago

We all take the time to help each other and offer constructive feedback.

Review from Customer Success Dept · Posted 16 days ago

Everyone supports each other, covers for each other, answers each others questions. We have multiple forums and multiple opportunities to ask and receive guidance on any subject. It is incredibly helpful.

Review from Customer Success Dept · Posted 17 days ago

They need to be more kind and warm and accommodating

Review from Customer Success Dept

sincereness, transparency, trusts, and credit given.

Review from Customer Success Dept

The most positive aspect of the culture is the supportive and collaborative work environment. Team members are approachable and willing to help.

Review from Customer Success Dept · Posted 5 days ago

Our organization encourages good behavior, teamwork, respect, support, and motivation—for example, how employees are treated and how pe

Review from Customer Success Dept · Posted 9 days ago

Elsevier cares about its people and its communities

Review from Customer Success Dept · Posted 10 days ago

We take the time to highlight each other's successes no matter how small.

Review from Customer Success Dept · Posted 16 days ago

I love the CS meetings where they play the videos with all of the stats and CSAT praises. And I know the people who are highlighted, so it feels personal and I am excited to celebrate them.

Review from Customer Success Dept · Posted 17 days ago

Honesty and transparency. Leadership that listen.

Review from Customer Success Dept

I enjoy managing projects, working with authors and stakeholders and seeing books progress successfully from development to publication.

Review from Customer Success Dept · Posted 5 days ago

clients and helping them :)

Review from Customer Success Dept · Posted 7 days ago

communicating with people makes me happy at work

Review from Customer Success Dept · Posted 9 days ago

Work I do has a direct impact on my customers

Review from Customer Success Dept · Posted 10 days ago

Working cross-functionally across teams on shared goals.

Review from Customer Success Dept · Posted 16 days ago

This is a stressful time of year, so I am feeling less enthused than normal. I wish I was able to participate in more create projects to help improve communication to customers cause I have a lot of ideas.

Review from Customer Success Dept

I wasn't able to start my role last year due to recruitment freeze despite the need to have the role filled back then, and there was a period of inactivity before I started, which meant that I started with a backlog. The should be more flexibility and exceptions to help teams and employees.

Review from Customer Success Dept