Vertafore Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
they seem dedicated but the HR team does not work from handbook and rules get changed and then are changed retroactively without the new changes being listed in the handbook.
Review from Customer Success Dept
I would say they do not lose sight of the big picture of this company's goals.
Review from Customer Success Dept
. . . . .
Review from Customer Success Dept
Clear direction and strong involvement
Review from Customer Success Dept
They are invested in career growth by encouraging internal movement that aligns with skills and desires.
Review from Customer Success Dept
What does the leadership team need to get better at?
Setting clear roles/boundaries/expectations for the team. Managing team workload/work life balance. A formal training program is urgently needed.
Review from Customer Success Dept
Care about employees, value our time and pay us accordingly
Review from Customer Success Dept
focus on the blocking and tackling to ensure that we are 100% aligned, across all aspects of the business, on the core components of the business.
Review from Customer Success Dept
Clear and realistic process and procedures that work at all sites. Not just enforce what works for the Denver site.
Review from Customer Success Dept
They need to be better about training and equipping their new employees with the tools and resources they need to be successful at their job instead of punishing them for things they didn't even know they were supposed to know. They also need to stop with misogyny. Men are very clearly favored here.
Review from Customer Success Dept
What is the best part about your compensation package?
it is comparable to other companies
Review from Customer Success Dept
Above average overall benefits package.
Review from Customer Success Dept
I like that i have health care and the 401K matching is great.
Review from Customer Success Dept
variety of choices in benefits
Review from Customer Success Dept
Working from home, PTO, work/life balance
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Denver is an expensive city to live in and I can get by but I think my role should pay 20% at the very minimum.
Review from Customer Success Dept
doesn't match previous employers....bonus is really low
Review from Customer Success Dept
Rate of pay is lower than other tech companies, but the culture is wonderful. I think that is why people stay a long time.
Review from Customer Success Dept
fair mrket review and publish
Review from Customer Success Dept
I am underpaid for my career and educational history.
Review from Customer Success Dept
What are some of the best things about your team?
my team is very dedicated and works hard to produce high quality product.
Review from Customer Success Dept
I love how collaborative everyone in the SMA PS space is.
Review from Customer Success Dept
. . . . .
Review from Customer Success Dept
We are about each other as people first and we help each other perform well at work.
Review from Customer Success Dept
They are a little cliquish, but I enjoy our scheduled team events.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
co workers are very silo'ed. It is difficult to find a person to talk to outside your team if additional information is needed on product.
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
most workers are dedicated and work at producing high quality results
Review from Customer Success Dept
I love our win together attitude.
Review from Customer Success Dept
. . . . .
Review from Customer Success Dept
People seem to love that we have snacks available all the time. People care about each other.
Review from Customer Success Dept
There are many ways to be involved with employees with similar values. i.e., Christians at Vertafore, Sports groups, parent groups, etc.
Review from Customer Success Dept
What needs to change to make the company culture better?
Good collaboration and good product information sharing with the country regional team.
Review from Customer Success Dept
What did you like most about the interview process?
There aren't any Interviews reviews of Vertafore yet.
Be the first to contribute a review.
What would you improve about your company's interview process?
There aren't any Interviews reviews of Vertafore yet.
Be the first to contribute a review.
What makes you most happy at work?
solving problems and making our client's experience the best
Review from Customer Success Dept
Gradually improving my interpersonal skills in client-facing roles.
Review from Customer Success Dept
. . . . .
Review from Customer Success Dept
Helping people succeed in their roles. Providing support for professional development.
Review from Customer Success Dept
When my work aligns with my career goals and I am validated for my success.
Review from Customer Success Dept
What's going wrong and how can it be improved?
I don't have the tools to do my job efficiently and effectively. Salesforce is horrible for my position. The customers complain about it, it's a mess, and no one seems to care. I'd like more up to date tools. PowerBI can pull data from several platforms and make a nice overall picture.
Review from Customer Success Dept
Difficult to get moved up to a new position unless you're a man.
Review from Customer Success Dept
Too much turnover. Too much work. Undefined roles. No training whatsoever. Have to be billable, but then I get assigned non billable work. Then am criticized for not being billable.
Review from Customer Success Dept
Too much work and not enough experienced people to do it, unrealistic expectations for every project and confusion or disagreement between Sales and Professional Services about how projects should be run and timing around delivery.
Review from Customer Success Dept
Managers need to be better about communication. Senior management needs to be better about curating training and making sure all new employees have what they need to be successful. The misogyny and transphobia needs to be addressed.
Review from Customer Success Dept
What do you like best about your company?
There aren't any Outlook reviews of Vertafore yet.
Be the first to contribute a review.
What would you most like to see improved at your company?
There aren't any Outlook reviews of Vertafore yet.
Be the first to contribute a review.