Vertafore Customer Success Department Employee Reviews

On my way to my first interview, Kristi Schmitt let me call in and reschedule because I was in a car accident. That set the tone for what has been a friendly, supportive work environment. I appreciate the comradery my managers foster. I enjoy the opportunity to mix tech and customer skills.

Review from Customer Success Dept · Posted 24 days ago

Very good Company, Very strong Leader team!

Review from Customer Success Dept · Posted 24 days ago

It has been disturbing this year that changes are made and then they are retroactive. Bonus was changed but was changed back to beginning of 3rd quarter while 3rd quarter bonus was being paid

Review from Customer Success Dept

Overall it has been pretty good. Vertafore was the first company that I was I was able to stay at for longer than a year. I credit their bootcamp programs to that. I really am disappointed with the pay but that is the only major downside I would call out.

Review from Customer Success Dept

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Review from Customer Success Dept

I feel they value work-life balance, and don't seem to jump on the same trains I see other CEOs doing. That is, big lay-offs or sweeping changes to how we work.

Review from Customer Success Dept · Posted 24 days ago

We have a very Great and Strong Leadership team

Review from Customer Success Dept · Posted 24 days ago

they seem dedicated but the HR team does not work from handbook and rules get changed and then are changed retroactively without the new changes being listed in the handbook.

Review from Customer Success Dept

I would say they do not lose sight of the big picture of this company's goals.

Review from Customer Success Dept

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Review from Customer Success Dept

Setting clear roles/boundaries/expectations for the team. Managing team workload/work life balance. A formal training program is urgently needed.

Review from Customer Success Dept

Care about employees, value our time and pay us accordingly

Review from Customer Success Dept

focus on the blocking and tackling to ensure that we are 100% aligned, across all aspects of the business, on the core components of the business.

Review from Customer Success Dept

Clear and realistic process and procedures that work at all sites. Not just enforce what works for the Denver site.

Review from Customer Success Dept

They need to be better about training and equipping their new employees with the tools and resources they need to be successful at their job instead of punishing them for things they didn't even know they were supposed to know. They also need to stop with misogyny. Men are very clearly favored here.

Review from Customer Success Dept

Paid Time Off is generous for an American company.

Review from Customer Success Dept · Posted 24 days ago

Everything is good for me

Review from Customer Success Dept · Posted 24 days ago

it is comparable to other companies

Review from Customer Success Dept

Above average overall benefits package.

Review from Customer Success Dept

I like that i have health care and the 401K matching is great.

Review from Customer Success Dept

Denver is an expensive city to live in and I can get by but I think my role should pay 20% at the very minimum.

Review from Customer Success Dept

doesn't match previous employers....bonus is really low

Review from Customer Success Dept

Rate of pay is lower than other tech companies, but the culture is wonderful. I think that is why people stay a long time.

Review from Customer Success Dept

fair mrket review and publish

Review from Customer Success Dept

I am underpaid for my career and educational history.

Review from Customer Success Dept

We get along well in general. Everyone is eager to help each other out. There is no cattiness or drama between people on my team. We all want to do right by the company and our customers.

Review from Customer Success Dept · Posted 24 days ago

We have a strong and great team

Review from Customer Success Dept · Posted 24 days ago

my team is very dedicated and works hard to produce high quality product.

Review from Customer Success Dept

I love how collaborative everyone in the SMA PS space is.

Review from Customer Success Dept

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Review from Customer Success Dept

co workers are very silo'ed. It is difficult to find a person to talk to outside your team if additional information is needed on product.

Review from Customer Success Dept

Coworkers and leaders are positive and helpful. Life outside of work is important, and I have never been made to feel guilty for being sick (or needing PTO). My managers have been supportive in my career. Also, the flexibility to work from home, not worrying about what is going on at home.

Review from Customer Success Dept · Posted 24 days ago

Teams are working well together

Review from Customer Success Dept · Posted 24 days ago

I love our win together attitude.

Review from Customer Success Dept

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Review from Customer Success Dept

most workers are dedicated and work at producing high quality results

Review from Customer Success Dept

Good collaboration and good product information sharing with the country regional team.

Review from Customer Success Dept

The feeling of accomplishment that comes from completing a project as a team.

Review from Customer Success Dept · Posted 24 days ago

I love Insurance, I love help Brokers, I love my job!

Review from Customer Success Dept · Posted 24 days ago

Gradually improving my interpersonal skills in client-facing roles.

Review from Customer Success Dept

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Review from Customer Success Dept

solving problems and making our client's experience the best

Review from Customer Success Dept

I don't have the tools to do my job efficiently and effectively. Salesforce is horrible for my position. The customers complain about it, it's a mess, and no one seems to care. I'd like more up to date tools. PowerBI can pull data from several platforms and make a nice overall picture.

Review from Customer Success Dept

Difficult to get moved up to a new position unless you're a man.

Review from Customer Success Dept

Too much turnover. Too much work. Undefined roles. No training whatsoever. Have to be billable, but then I get assigned non billable work. Then am criticized for not being billable.

Review from Customer Success Dept

Too much work and not enough experienced people to do it, unrealistic expectations for every project and confusion or disagreement between Sales and Professional Services about how projects should be run and timing around delivery.

Review from Customer Success Dept

Managers need to be better about communication. Senior management needs to be better about curating training and making sure all new employees have what they need to be successful. The misogyny and transphobia needs to be addressed.

Review from Customer Success Dept