Vertafore Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept · Posted 18 days ago
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
Excellent Team in place !
Review from Customer Success Dept · Posted 18 days ago
How they communicate with the teams
Review from Customer Success Dept · Posted 19 days ago
Friendly tone, enthusiastic for business without it being over-the-top. They seem professional and friendly.
Review from Customer Success Dept
Nothing to say, I am happy about our leadership team
Review from Customer Success Dept
I feel they value work-life balance, and don't seem to jump on the same trains I see other CEOs doing. That is, big lay-offs or sweeping changes to how we work.
Review from Customer Success Dept
What does the leadership team need to get better at?
Setting clear roles/boundaries/expectations for the team. Managing team workload/work life balance. A formal training program is urgently needed.
Review from Customer Success Dept
Care about employees, value our time and pay us accordingly
Review from Customer Success Dept
focus on the blocking and tackling to ensure that we are 100% aligned, across all aspects of the business, on the core components of the business.
Review from Customer Success Dept
Clear and realistic process and procedures that work at all sites. Not just enforce what works for the Denver site.
Review from Customer Success Dept
They need to be better about training and equipping their new employees with the tools and resources they need to be successful at their job instead of punishing them for things they didn't even know they were supposed to know. They also need to stop with misogyny. Men are very clearly favored here.
Review from Customer Success Dept
What is the best part about your compensation package?
Insurance Group, Pension Plan & Bonus
Review from Customer Success Dept · Posted 18 days ago
The generous PTO and flexible first policy for work from home vs office help me from getting burned out, and keeps me wanting to do my best to stay here!
Review from Customer Success Dept
I am happy with what I have,
Review from Customer Success Dept
Paid Time Off is generous for an American company.
Review from Customer Success Dept
Everything is good for me
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Vertafore doesnt really care how much knowledge you carry when you do your reviews
Review from Customer Success Dept · Posted 19 days ago
Denver is an expensive city to live in and I can get by but I think my role should pay 20% at the very minimum.
Review from Customer Success Dept
doesn't match previous employers....bonus is really low
Review from Customer Success Dept
Rate of pay is lower than other tech companies, but the culture is wonderful. I think that is why people stay a long time.
Review from Customer Success Dept
fair mrket review and publish
Review from Customer Success Dept
What are some of the best things about your team?
We are a very strong team
Review from Customer Success Dept · Posted 18 days ago
Always helpful when I need something
Review from Customer Success Dept · Posted 19 days ago
Professional and friendly. Everyone seems willing to help and if they can't they help point me in the right direction.
Review from Customer Success Dept
my immediate team is fantastic, we are collaborate 100%
Review from Customer Success Dept
We get along well in general. Everyone is eager to help each other out. There is no cattiness or drama between people on my team. We all want to do right by the company and our customers.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
co workers are very silo'ed. It is difficult to find a person to talk to outside your team if additional information is needed on product.
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
In general the team is positive and a great culture
Review from Customer Success Dept · Posted 18 days ago
Work-life balance, teamwork, and supportive atmosphere.
Review from Customer Success Dept
we are implicated and wants our customer success
Review from Customer Success Dept
Coworkers and leaders are positive and helpful. Life outside of work is important, and I have never been made to feel guilty for being sick (or needing PTO). My managers have been supportive in my career. Also, the flexibility to work from home, not worrying about what is going on at home.
Review from Customer Success Dept
Teams are working well together
Review from Customer Success Dept
What needs to change to make the company culture better?
Good collaboration and good product information sharing with the country regional team.
Review from Customer Success Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Helping clients, create something new, etc...
Review from Customer Success Dept · Posted 18 days ago
When our software is able to exactly meet a customer's needs and solves a long standing problem.
Review from Customer Success Dept
the success of our customer related of our hard work
Review from Customer Success Dept
The feeling of accomplishment that comes from completing a project as a team.
Review from Customer Success Dept
I love Insurance, I love help Brokers, I love my job!
Review from Customer Success Dept
What's going wrong and how can it be improved?
I don't have the tools to do my job efficiently and effectively. Salesforce is horrible for my position. The customers complain about it, it's a mess, and no one seems to care. I'd like more up to date tools. PowerBI can pull data from several platforms and make a nice overall picture.
Review from Customer Success Dept
Difficult to get moved up to a new position unless you're a man.
Review from Customer Success Dept
Too much turnover. Too much work. Undefined roles. No training whatsoever. Have to be billable, but then I get assigned non billable work. Then am criticized for not being billable.
Review from Customer Success Dept
Too much work and not enough experienced people to do it, unrealistic expectations for every project and confusion or disagreement between Sales and Professional Services about how projects should be run and timing around delivery.
Review from Customer Success Dept
Managers need to be better about communication. Senior management needs to be better about curating training and making sure all new employees have what they need to be successful. The misogyny and transphobia needs to be addressed.
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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