Vertafore Employee Reviews
Out of 6517 Vertafore employee reviews, 88% were positive. The remaining 12% were constructive reviews with the goal of helping Vertafore improve their work culture. The Admin team, with 98% positive reviews, reports the best experience at Vertafore compared to all other departments at the company. The Legal team offered the most constructive feedback, with 27% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from IT Dept · Posted 15 days ago
Review from Engineering Dept · Posted 18 days ago
other than believing my education and experience should net more money, I'm happy.
Review from HR Dept · Posted 19 days ago
What do you like best about the leadership team?
Recently we had some leadership changes they introduce new work techniques which look promising in the longer run.
Review from Operations Dept · Posted 5 days ago
The leadership team makes decisions in line with industry standards and ensures employees continuously upskill to maintain work quality and deliver the best customer experience.
Review from IT Dept · Posted 12 days ago
Top-level leadership has clear goals and demonstrates strong concern for resources. However, there is room for improvement within middle-level leadership, particularly in their willingness to take a stand and respond effectively when situations require it.
Review from IT Dept · Posted 15 days ago
They are the best and good
Review from Operations Dept · Posted 17 days ago
They care about people more than any other company I have ever worked at. They do their best, and keep trying to do better. Domain knowledge. Positive attitude.
Review from Engineering Dept · Posted 18 days ago
What does the leadership team need to get better at?
Executive leadership is OPAQUE. Staff questions are met with equivocation and a lack of clear answers. Also, PAY YOUR STAFF A FAIR WAGE.
Review from Engineering Dept
clear communication and better tools to share the information across teams - needing to have one source of the truth for clients and leadership
Review from Sales Dept
Leadership should prioritize transparency and frontline needs over optics. Letting teams vote on in office days and addressing income challenges. 62.5% of workers in my role have to rely on second jobs while still being required to pay for parking. We have long commutes due to cost-of-living.
Review from Finance Dept
Career development. It is heavily promised but rarely seen put into action
Review from Customer Support Dept
Leadership needs to reinstate the flexible first model. Requiring in-office days every week has decreased employee morale.
Review from Finance Dept
What is the best part about your compensation package?
It would be beneficial to increase the health insurance coverage to better align with current hospital expenses. Additionally, including parental insurance as part of the benefits package would be an excellent enhancement.
Review from IT Dept · Posted 15 days ago
No best part so far
Review from Operations Dept · Posted 17 days ago
We have a fairly flexible PTO policy.
Review from Operations Dept · Posted 19 days ago
The health and wellness benefits are comprehensive, giving me peace of mind for my family?
Review from Customer Support Dept · Posted 23 days ago
Absolutely has to be the pickleball court.
Review from Legal Dept · Posted 23 days ago
Why do you feel undervalued and what would make you feel better about your compensation?
I have 10 years of experience I think company is way under paid compared to our USA counterpart but we the same work.
Review from Operations Dept · Posted 5 days ago
Employee experience could improve by reviewing compensation and promotion benefits, addressing high workloads for senior members, restoring morale-boosting gestures, and offering more flexible work arrangements. These changes may enhance satisfaction, retention, and overall effectiveness.
Review from IT Dept · Posted 12 days ago
wages are lower than desired, would prefer fewer "perks" and more take home pay. Spend less on mediocre perks like gym benefits, and give me more money
Review from HR Dept · Posted 19 days ago
Salaries are significantly below industry average as is 401K matching percent.
Review from Marketing Dept · Posted 19 days ago
I think at every 5 years or so, salary normalization should happen as per the fair average market value for that role. That would help us to be competitive with the industry/market and retain very best top talent as the years progress.
Review from Engineering Dept · Posted 23 days ago
What are some of the best things about your team?
Very helpful and always ready help me.
Review from Operations Dept · Posted 5 days ago
Strong cross-team coordination proactively addresses challenges and consistently works toward meeting management expectations while maintaining accountability and effective collaboration.
Review from IT Dept · Posted 12 days ago
Everyone have enough skills to solve problems.
Review from IT Dept · Posted 15 days ago
Feedback, sharing, brainstorming, and collaborating.
Review from Engineering Dept · Posted 18 days ago
we listen and care bout each other, we pitch in to help when needed
Review from HR Dept · Posted 19 days ago
What do your coworkers need to improve and how could you work together better?
co workers are very silo'ed. It is difficult to find a person to talk to outside your team if additional information is needed on product.
Review from Customer Success Dept
My coworkers need to be empowered to make decisions at their level. Some coworkers also need to acknowledge that what got us here won't get us there as I continue to hear comments like, "This is the way we've always done it."
Review from Legal Dept
Every meeting I've attended while working here could have been an email chain or teams group chat.
Review from Finance Dept
Learn to think for themselves, instead of deferring constantly and looking to others for answers. Stand up for themselves and not let customers and management push them around.
Review from Customer Support Dept
They need to be more encouraging to the new people.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Our manager always encouraged us do cross trainings in between the team
Review from Operations Dept · Posted 5 days ago
The work culture promotes collaboration, accountability, and professionalism, with a supportive environment that encourages teamwork and continuous improvement. While expectations can be demanding, the overall atmosphere fosters learning, responsibility, and effective communication across teams.
Review from IT Dept · Posted 12 days ago
Flexibility, continuous learning, curiosity is encouraged.
Review from Engineering Dept · Posted 18 days ago
The push to self improve and grow
Review from Product Dept · Posted 18 days ago
we play well together, People are not selfish.
Review from HR Dept · Posted 19 days ago
What needs to change to make the company culture better?
Clear communication and better documentation of internal process
Review from Sales Dept
Not really sure. It just seems hard to actually talk to people
Review from Engineering Dept
The company creates surveys that give them the answers they want to hear, and they don't learn the true feelings of the employees. Figure out what the employees actually care about and double down on that.
Review from Customer Support Dept
I don't know. We're all remote. Would be nice to see each other in real life more than 1x a year at SKO
Review from Sales Dept
Apt role complying with responsibilities. Decent pay with respect to market standards.
Review from Business Development Dept
What did you like most about the interview process?
Who likes the interview process? This is a strange question. It wasn't particularly odious.
Review from Engineering Dept
it is good, like all other companies
Review from IT Dept
UCAT and White paper coding
Review from IT Dept
Quick decision and waste no time goal
Review from Business Development Dept
It wasn't a terribly long process like some other companies - an online "test", a call or two, and one in-person interview (pre-covid). Things may have changed since then though.
Review from Engineering Dept
What would you improve about your company's interview process?
Sped up, my interview process took 2 months
Review from Engineering Dept
What makes you most happy at work?
the working environment is fantastic.
Review from Operations Dept · Posted 5 days ago
It provides a platform to share ideas and actively contribute to their implementation and fosters enthusiasm.
Review from IT Dept · Posted 12 days ago
Ground level team and colleagues
Review from IT Dept · Posted 15 days ago
My manager, who recognizes us.
Review from Operations Dept · Posted 17 days ago
Solving problems, fixing issues, building effective solutions, exploring new technology.
Review from Engineering Dept · Posted 18 days ago
What's going wrong and how can it be improved?
Executive team doesn't listen to staff feedback. They ask for it, as an effort to appear as though they want to incorporate employees' suggestions into company processes and policies, but they effectively ignore or circumlocute around it.
Review from Engineering Dept
Better use of tools - Teams full experience is not leverage to record and transcribe meeting notes - full use of the salesforce platform to maintain client details and client communications are just some examples
Review from Sales Dept
The technology being used in the applications are too old and brittle because no time had been spent on tech debt. The processes are really inefficient as well. Basically the phrase "sunk-cost fallacy" comes to mind in terms of technology and processes
Review from Engineering Dept
I have worked here for over a year with promise to advance and have done numerous steps to do so and bothing works
Review from Customer Support Dept
Need the Sr. Execs to get interested in what is going on.
Review from Sales Dept
What do you like best about your company?
The paycheck, and even that is not great
Review from Engineering Dept
Flexibility motivation commitment potential growth
Review from Business Development Dept
challenging work
What would you most like to see improved at your company?
Pay market rates - and stop claiming you already do.
Review from Engineering Dept
Employee retention, knowledge transfer, onboarding
Review from Business Development Dept
pay
Value your employees and their specific knowledge in insurance.
Review from Engineering Dept