A
82/100
Vertafore Claimed Company
Vertafore is a leading technology company, dedicated to building software to modernize the insurance industry. Our purpose is to simplify and automate the insurance life cycle so that our customers can focus on what matters most. Our vision is insurance distribution that’s simpler, smarter, and more human.
Vertafore was founded in 1969 and our current CEO is Amy Zupon. Since its inception, Vertafore has grown to 2,500 employees.
We believe insurance is about relationships. And technology should only make them stronger. We exist to empower independent agents, carriers, and MGAs — to drive their success. Because their success is our success. And their ambitions for tomorrow are our goals for today. read more
Vertafore Outlook Employee Reviews
All
Positive
Constructive
What makes you most happy at work?
Good challenges to solve. People are integral to the work place and they are eager to collaborate and make our products better for our customers.
Review from Engineering Dept · Posted 4 days ago
Working with talented colleagues, achieving team goals, and continuously learning new things make work enjoyable and fulfilling for me.
Review from Customer Support Dept · Posted 7 days ago
"Working with a supportive team, learning new things, and making a meaningful contribution to our goals are the things that make me happiest at work."
Review from Customer Support Dept · Posted 7 days ago
the work I am committed to
Review from Design Dept · Posted 7 days ago
Leading a team of top performers who take pride in delivering exceptional outcomes for customers and colleagues alike.
Review from Operations Dept · Posted 7 days ago
Knowing my labor is greatly appreciated.
Review from Operations Dept · Posted 11 days ago
Hitting my goals and getting better
Review from Sales Dept · Posted 17 days ago
I enjoy the daily standups and communicating with the team members.
Review from IT Dept · Posted 17 days ago
Having a project I enjoy working on that I'm given lots of ownership and freedom to work on and make my own.
Review from Engineering Dept
working environment, caring culture, and coworkers
Review from IT Dept
The people I work with
Review from Operations Dept
Helping clients, create something new, etc...
Review from Customer Success Dept
Being able to work towards product modernization using AI and fulfilling customer commitments.
Review from Engineering Dept
Working with Teams and facing challenges on a day to day basis
Review from IT Dept
Learning new things and a chance to prove
Review from Operations Dept
I like working with our customers and helping. Most of the customers are very pleasant and get to know you on a first name basis
Review from Customer Support Dept
I'm always learning something new at work and I love working with my colleagues.
Review from HR Dept
Good environment to work, work life balance and work load is equal to job role
Review from Engineering Dept
When our software is able to exactly meet a customer's needs and solves a long standing problem.
Review from Customer Success Dept
the success of our customer related of our hard work
Review from Customer Success Dept
What's going wrong and how can it be improved?
Actually paying people a competitive wage
Review from Engineering Dept · Posted 11 days ago
Its a job not a passion
Review from Sales Dept
Managment should change in india
Review from Engineering Dept
Main management should closely monitor the leadership team what they are doing.
Review from Product Dept
Vertafore has stopped flexible remote work for several teams. They have put restrictions on some to come into the office several day a week, while some teams are able to continue 100% remote work. The mis-alignment sends mixed messages and creates a negative work culture of biases.
Review from Finance Dept
Below-market wage with little to no benefits or perks to compensate. Up the wage or bring back the perks, such as remote work.
Review from Marketing Dept
Executive team doesn't listen to staff feedback. They ask for it, as an effort to appear as though they want to incorporate employees' suggestions into company processes and policies, but they effectively ignore or circumlocute around it.
Review from Engineering Dept
Better use of tools - Teams full experience is not leverage to record and transcribe meeting notes - full use of the salesforce platform to maintain client details and client communications are just some examples
Review from Sales Dept
The technology being used in the applications are too old and brittle because no time had been spent on tech debt. The processes are really inefficient as well. Basically the phrase "sunk-cost fallacy" comes to mind in terms of technology and processes
Review from Engineering Dept
I have worked here for over a year with promise to advance and have done numerous steps to do so and bothing works
Review from Customer Support Dept
Need the Sr. Execs to get interested in what is going on.
Review from Sales Dept
Those in charge of decisions have poor communication skills and a seeming lack of desire to retain and acquire talented employees. It is rare to run into someone who is actually excited to be working for Vertafore.
Review from Operations Dept
I don't have the tools to do my job efficiently and effectively. Salesforce is horrible for my position. The customers complain about it, it's a mess, and no one seems to care. I'd like more up to date tools. PowerBI can pull data from several platforms and make a nice overall picture.
Review from Customer Success Dept
Difficult to get moved up to a new position unless you're a man.
Review from Customer Success Dept
Easing off some of what I believe to be pointless performance metrics would help. It feels like you have to sacrifice quality to hit some of the efficiency goals, which makes me less proud of what I do.
Review from Customer Support Dept
POs and higher-ups are pushing for unrealistic timelines which causes developers to work extreme hours. We don't have time to see our families.
Review from Engineering Dept
Just make life easier, not paying for parking at the place where my companies name is on the side of the building, and they can't help out much.
Review from Customer Support Dept
Get rid of the idiotic executives forcing us to return to the office.
Review from Customer Support Dept
Constant changing of direction by leadership is exhausting and inefficient. Then we are told we are getting things done fast enough.
Review from Engineering Dept
Too much misalignment between departments. Management making decisions without taking labor into consideration. All this leads to bad interactions with customers, which creates stress in work environment.
Review from Customer Support Dept
What do you like best about your company?
The paycheck, and even that is not great
Review from Engineering Dept
Flexibility motivation commitment potential growth
Review from Business Development Dept
challenging work
What would you most like to see improved at your company?
Pay market rates - and stop claiming you already do.
Review from Engineering Dept
Employee retention, knowledge transfer, onboarding
Review from Business Development Dept
pay
Value your employees and their specific knowledge in insurance.
Review from Engineering Dept
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