Everbridge Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
I am happy with the direction the company is taking. A lot has improved this year.
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I enjoy what I do and feel proud with some of the ways we help people.
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What do you like best about the leadership team?
They are transparent, communicate clearly and often.
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They are transparent and empower Managers to lead
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Open about decisions, approach them head on in company calls versus only relying on memos
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There seems to a be a focus on the actual platform.
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In my short time with Everbridge, I have come to see that the leadership team has been very open and transparent.
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What does the leadership team need to get better at?
Express empathy, listen to and adopt suggestions from the employees, look at your employees as people rather than as a dollar amount.
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The leadership's focus appears to be misdirected towards superficial aspects like appearances, as evidenced by their significant investment in branding. However, more critical concerns are being overlooked, particularly the urgent need to address the infrastructure requirements for our software, VCC
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What is the best part about your compensation package?
The benefits like health insurance are very good.
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Salary is really the best part. I also appreciate good health care!
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The best part is the Insurance coverage
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industry standard in my country
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Why do you feel undervalued and what would make you feel better about your compensation?
My workload has increased significantly but my pay increase is 2.5%
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Pay people for the job that they are doing, understand a title change is not compensation
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Below the industry standard pay raises despite high output and performance. My compensation compared to full time equivalent in the corporate sector is almost 40% lower. I will feel better when I am paid the industry standard.
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As a female manager its taken me longer to be promoted and when I was finally promoted it was during a year in which were doing cut backs and not giving raises like we used to. Its disappointing to feel like im doing the same as male colleagues but not making as much
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I've compared salary rates against industry standards for my experience, role and location and we fall behind; clearer salary ranges and guidance on what work constitutes each range is needed.
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What are some of the best things about your team?
I know I can always count ton them. They are honest and provide good feedback.
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They want to do the right thing for the customer and each other most of the time
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People are reliable and helpful
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People are quick to help each other out, very responsive on Slack, and always credit me for my ideas. I love learning from people smarter than I.
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We all get along very well. Everyone works hard and are good people who want the company to do better.
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What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
When there is a crisis situation you can count on the team. Culture that promotes learning.
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the cooperation between team members
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Generally we put the client first
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People are genuinely very smart and talented and are helpful.
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The people are my favorite part.
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What needs to change to make the company culture better?
Leaders who aren't quoting from their MBA books, who sincerely care about the employees rather than just doing things that check a box to make themselves appear as a good leader.
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Good feedback from customers. Seeing improvements made to the product.
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Interacting with my team daily
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My friends and immediate team, and the opportunity to learn new products and software.
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Learning new things to pass on to my clients so that they can better utilize their organization.
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Collaborating with my coworkers and positively impacting our clients
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What's going wrong and how can it be improved?
Overwhelmed, under compensated, multiple layoffs
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What do you like best about your company?
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What would you most like to see improved at your company?
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