So much potential, but way too much beauacracy. We also need to STOP promoting salespeople into technical roles. You cannot oversee electrification operations if you were never an installer.
What does the leadership team need to get better at?
Eliminate barriers and obstacles that prevent us from helping customers.
What needs to change to make the company culture better?
Have Salesforce Admins regularly meet with individual contributors for ideas on how to improve Service Console.
What's going wrong and how can it be improved?
Have Salesforce Admins regularly meet with individual contributors for ideas on how to improve Service Console. Simplify systems and processes. Reduce red tape. Better onboarding and training for new hires.
Why do you feel undervalued and what would make you feel better about your compensation?
Either increase the pay or make the job easier. I would be OK with my pay if all the tools and systems and process put in place made my job easier - but they all make my job harder and make it impossible for me to have happy customers.
What do your coworkers need to improve and how could you work together better?
There is a culture of blame and fear. No one wants to do anything wrong, so we all over-document and point fingers. At the same time, it's impossible to do the job right because even my manager doesn't have the knowledge or time to train me on how to do my job.
Other Employee Reviews for Sunrun
×