Sunrun Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
It has been good because I feel challenged, made good friends and I enjoy the work.
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
They should give chance to employees to improve not just remove them based on CSAT alone.
Review from Customer Support Dept
That they are doing what they can to listen to the employees even though there is still work needed in this area.
Review from Customer Support Dept
Innovativeness, hard workers, understanding my opinions
Review from Customer Support Dept
I love the leadership here at Sunrun from the very top to my direct Manager. I feel optimistic about where the future of the company is heading because of how well our leadership teams communicate their vision, and progress to achieve our goals.
Review from Customer Support Dept
Flexibility, opportunity to voice concerns, support.
Review from Customer Support Dept
What does the leadership team need to get better at?
Everything were going in a different direction every 3 months
Review from Customer Support Dept
The pay and raises are atrocious—five percent in this inflationary environment! And that's if the p
Review from Customer Support Dept
I feel the leadership team should be better about listen to the feedback that's been given. The R&R process is time consuming and worrisome for customers. Permits need to be pulled before the removal is done if they're needed before the reinstall. All teams should be held to the same response times.
Review from Customer Support Dept
Communicating processes and changes in a timely manner and allowing grace period to properly implement new policies. Providing support for large workload.
Review from Customer Support Dept
The time off system punishes people for being sick. There should be sick leave separate from PTO so that you are not forced to use it when sick. Also, unpaid time should be allowed without additional punishment. Being unpaid is already a punishment. Occurrences on top are just extra harsh.
Review from Customer Support Dept
What is the best part about your compensation package?
allowances. I felt fooled when it say Day 1 I am covered with health card . Yes Day 1 we were covered but not fully covered only for PhP 10,000.00 for 6 months if we are regularized we will get the full coverage. I feel bad about it.
Review from Customer Support Dept
Would like better option for Healthcare
Review from Customer Support Dept
The company is always looking to provide good benefits for us the employees.
Review from Customer Support Dept
Just having good health and dental insurance.
Review from Customer Support Dept
Good - they allow overtime for employees
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
The day-to-day responsibilities have changed so dramatically that the workload can become very overwhelming knowing we are not paid for the multiple jobs we do. We have had 3 VPs in 2 years and with the amount of change, our pay should have increased. Other companies pay more for doing the same job.
Review from Customer Support Dept
I belive im paid less than my peers comparably.
Review from Customer Support Dept
HUGH pay raise. Swag awards in Run-x ALL are available in cash and gift cards. I do not need any more overpriced clothes, backpacks, or accessories. It used to be that we got the swag clothes for free. Now, the best for free is a funky hat or two. I have enough hats and jackets. Give me CASH.
Review from Customer Support Dept
I was told I would get a bigger raise than I got and when I followed up about it nothing changes.
Review from Customer Support Dept
Rate increase or lower health benefits.
Review from Customer Support Dept
What are some of the best things about your team?
Helpful and we have team work
Review from Customer Support Dept
Our team is very collaborative and work together to problem solve.
Review from Customer Support Dept
Adaptable to change, always finding process gaps, able to handle job pressures, they speak up, self motivated, consistent
Review from Customer Support Dept
My team provides support with questions, processes and escalations.
Review from Customer Support Dept
They are Helpful and reliable
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Our team is held to standards that others are not. My efficiency and motivation is eroded when I put in request for things and my manager tells me to just do it myself. It is very defeating when other departments are allowed to ignore forms of communication.
Review from Customer Support Dept
Training is inconsistent which causes some co-workers to burden others with their unfinished work or inability to handle customer situations.
Review from Customer Support Dept
Some of my peers are in their role because of who they know and not their readiness/ability.
Review from Customer Support Dept
Give us time to get their request and not just jump right to the supervisor
Review from Customer Support Dept
There is no accountability or metrics that my coworkers are held to. There are constant mistakes and no effort to learn, but they still working and being given new opportunities to grow.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
helpful with one another culture
Review from Customer Support Dept
Allowing us to be remote to some degree/in certain areas, being remote is so much easier for several reasons.
Review from Customer Support Dept
Company culture is non existent but the team culture is good
Review from Customer Support Dept
That I get the opportunity to work at home.
Review from Customer Support Dept
The willingness to train new processes and the patience to confirm new processes have been understood.
Review from Customer Support Dept
What needs to change to make the company culture better?
I am open to change, it is a part of the job. We should implement a pilot program to see if it will actually work prior to installing consequences for the change not working
Review from Customer Support Dept
Wow! Do you really have to ask..
Review from Customer Support Dept
What did you like most about the interview process?
I interviewed with five different people and it took too long for them to decide.
Review from Customer Support Dept
I like how they explain the process
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Sunrun yet.
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What makes you most happy at work?
support however there are very few of them to accomodate us all
Review from Customer Support Dept
My coworkers. Knowing we all feel the same way, it's great to have people who are going through it, too, and can relate to the pain points at this company.
Review from Customer Support Dept
Being able to support Sales Reps. and help them close a deal.
Review from Customer Support Dept
I love the challenge of the work I do.
Review from Customer Support Dept
I like being able to review accounts and see what I can do to make sure that they get pushed through.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Im not excited or unexcited to come to work
Review from Customer Support Dept
In 300 words? It's not possible to cover everything. We are understaffed and underpaid, with poor supervisors and management and minimal group discussion to strengthen our knowledge base (because of management restrictions on meetings). Those who point out the problems are the first out the door.
Review from Customer Support Dept
Right now, we're in a season of major change and it's putting an immense amount of strain on all of us. It would be nice if more preparation and consideration was taken in account for how decision would affect the people doing the work.
Review from Customer Support Dept
Major delays with the design team and only have one crew in the area to schedule on. Customers get misinformation from salesman regarding cost of services. Cost of electric bill without solar creating major financial burden that we do not assist with. Overworked case managers with high caseload.
Review from Customer Support Dept
Aside from my entire team being laid off (which I'm sure was put together without thinking everything through because of how it went), there was always a lot of toxic positivity. Not enough room to voice opinions that would differ from a manager's. It didn't matter who had the best idea on the table
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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