VCA Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
I feel included and notice that my coworkers are pulled into tasks and responsibilities that are of interest to them. This helps us to feel included and cared for by our management.
Review from Customer Success Dept
What does the leadership team need to get better at?
Taking responsibility, stop lying to staff, stop threating staff with the loss of insurance so people work sick. Properly pay employees based off of experience and expertise. Not making employee take on additional roles without a pay increase.
Review from Customer Success Dept
For our hospital manager not to ask us if we've heard gossip or drama, to "spy" on other associates to see what they're gossiping about. When clients call us curse words, belittle us, threaten us, for our hospital manager to defend us and not justify the client is having a bad day.
Review from Customer Success Dept
They don't care about animals or people. Retaliation there for pointing out life threatening things is beyond me.
Review from Customer Success Dept
What is the best part about your compensation package?
The ability to pick and choose from a variety of offerings allows me to tailor a package to my needs.
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I have no bad attendance or tardiness, i come in on my off days to help when needed, i stay later than im supposed to because people always call in, i multi task all over the hospital. I fullfill my communication tasks when handled to me and don't have to be reminded of my duties.
Review from Customer Success Dept
Treated like crap for being a hard worker over people who do nothing.
Review from Customer Success Dept
What are some of the best things about your team?
Aside from the "gossip and drama" my hospital manager always asks about, there is no gossip or drama within techs, receptionists, doctors. No bad tension either. We all help and communicate. All the negativity is within our hospital manager.
Review from Customer Success Dept
The people I work with arnt the devil like management is
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
Nothing. I mean vca might have a good culture. But it's not present at the hospital I work at. Mainly because of the hospital manager. She seems more concerned about her bouns while we can't even get a gift card on tech week. Or a holiday bonus of some kind. Vca gardenstate, nj
Review from Customer Success Dept
What needs to change to make the company culture better?
Our hospital manager taking care of her employees. She is very money hungry and will put a cursing angry client first than her team. She prioritizes clients that have cursed at us, called us explicit names, causes drama by dragging other employees in.
Review from Customer Success Dept
What did you like most about the interview process?
They were open to hearing my scheduling needs
Review from Customer Success Dept
Receptionists, techs, dr's were very welcoming, always answered my questions, were very patient with me.
Review from Customer Success Dept
What would you improve about your company's interview process?
Being honest and understanding how valuable the future employee may be. Offering a proper pay and not hiring for one position and then throwing another one on them after they start. It's bad. VCA GARDEN STATE NJ
Review from Customer Success Dept
What makes you most happy at work?
I genuinely enjoy my team, I have a passion in wanting to grow in this company. Yes we have little arguments but who doesn't, we move on and we all help each other. Its just our hospital manager brings us down and I wish more people weren't so afraid of her and would speak up.
Review from Customer Success Dept
What's going wrong and how can it be improved?
Current staff that works the hardest gets overlooked for promotions.
Review from Customer Success Dept
Take a deep look into management and claims from employees
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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