VCA Culture | Comparably
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VCA Claimed Company
A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us. read more
EMPLOYEE
PARTICIPANTS
761
TOTAL
RATINGS
5985

VCA Company Culture

VCA Culture

This score is derived from employee ratings & reviews
2.3/5
VCA's Overall Culture is rated F

Top Rated Culture Dimensions

VCA CEO

Bottom 5%Bottom 5% of Similar Size Companies on Comparably
Patty Wu VCA's CEO
Patty Wu
46 /100

Diversity at VCA

Bottom 10%Bottom 10% of Similar Size Companies on Comparably
D-

Diverse employees at VCA have rated Environment, Team, and Retention as the highest categories they have scored

Women at VCA

Bottom 10%Bottom 10% of Similar Size Companies on Comparably
D-

Women at VCA have rated Environment, Professional Development, and Team as the highest categories they have scored

VCA eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"
Bottom 5%Bottom 5% of Similar Size Companies on Comparably

Recommend to a Friend?

-58

VCA employees are -58% more likely to recommend VCA as a great place to work

15%Promoters
12%Passives
73%Detractors

Working at VCA

Working at VCA is rated below average by 761 employees, across various culture dimensions. VCA employees rate Perks And Benefits highest among all categories, and think that Work Culture and Team have the most room for improvement, putting VCA’s culture in the Bottom 5% compared to similar sized companies on Comparably and in the Bottom 5% compared to other companies in Los Angeles. See below in detail how working at VCA was rated by employees.

Overall Company Culture at VCA

F

Overall Company Culture at VCA is rated F

Last updated today

Bottom
5%

VCA ranks in the Bottom 5% of other companies on Comparably with 10,000+ Employees for Overall Company Culture Score

Overall Company Culture Score by Department

This graph details how each department scores their Overall Company Culture

Results from 761 Employees

View Results
0
20
40
60
80
100
Admin
53
Admin53
Operations
49
Operations49
Customer Success
45
Customer Success45
Customer Support
44
Customer Support44

VCA Employee Reviews

Out of 502 VCA employee reviews, 53% were positive. The remaining 47% were constructive reviews with the goal of helping VCA improve their work culture.

53%
47%
Positive Reviews53%
Constructive Feedback47%

Positive Reviews From VCA Employees

  • What makes you most happy at work?
    pets and coworkers, not the company
  • What makes you most happy at work?
    Being able to help a client, pet or coworker
  • What is most positive about the culture and environment at your company?
    The support staff and doctors are very supportive of each other

Constructive Feedback From VCA Employees

  • What do your coworkers need to improve and how could you work together better?
    The employees that are all at the same level are great to work with it is the supervisors that are the issue, its hard to had good moral when you are talked negatively about and employees are excluded if they do not fit in.
  • What do your coworkers need to improve and how could you work together better?
    Task and time management could be improved
  • Why do you feel undervalued and what would make you feel better about your compensation?
    More compensation for all of the emotional and physical labor

VCA Company Information

VCA Company Overview

A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.

VCA Mission, Vision & Values

VCA Mission Statement

Taking care of the future of veterinary medicine.

VCA Values

  • Curiousity
  • Expertise
  • Being-Real
  • Joy
  • Trust
Headquarter12401 W Olympic Blvd
Los Angeles, CA 90064
United States of America
Websitewww.vcahospitals.com
Founding Date1986
Company StatusPrivate
Jobswww.vcacareers.com
Social Sites

VCA Competitors

VCA competitors include Petco and National Veterinary Associates. VCA ranks 2nd in Overall Culture Score on Comparably vs its competitors. See below how VCA compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

  1. #1
    Petco's Logo
    Petco
    2.5/5
  2. #2
    VCA's Logo
    VCA
    2.3/5
  3. #3
    National Veterinary Associates' Logo
    National Veterinary Associates
    2.3/5
A Day in the Life
A Day in the Life
VCA employees generally work 9.7 hrs a day
Work Hours
A Day in the Life
Employees at VCA report the work pace is extremely fast
Work Pace
A Day in the Life
61% of VCA employees look forward to interacting with their team every day
Coworkers
A Day in the Life
VCA employees most often take 10-15 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
20% of VCA employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
VCA employees never get valuable feedback on how to improve at work
Feedback
A Day in the Life
68% of VCA employees call their work environment negative
Environment

VCA Employees

761 employees at VCA have reviewed VCA across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was today.

Overall, the 761 VCA employees give their leadership a grade of F, or Bottom 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at VCA are mostly dissatisfied with their total compensation at VCA, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at VCA are mostly dissatisfied with their team. 761 Participants grade the quality of their coworkers an F. Less than half believe the meetings at VCA are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at VCA believe the environment at VCA is negative. Most Participants believe the pace of work at VCA is extremely fast. About 35% of the employees at VCA work 8 hours or less, while 7% of them have an extremely long day - longer than twelve hours.

Overall, the employees at VCA are dissatisfied, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

Joining VCA - Employee Onboarding

The prevailing opinion from employees about joining VCA is that the company was unprepared on their first day. VCA employees concluded that their overall onboarding experience was positive. 25% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.

VCA KPIs and OKRs

Employees’ understanding of VCA's KPIs and OKRs is essential for its success. Out of 6 VCA employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 4 have said yes.

AnswerPercent
Yes67%
No33%
Are your company's goals clear, and are you invested in them?
AnswerPercent
Yes0%
No100%
Are the KPIs/OKRs for your department clear?

VCA CEO & Leadership

VCA CEO - Patty Wu

Patty Wu VCA's CEO
46 /100

VCA’s CEO Patty Wu started in this role in 2024. Patty’s approval rate is lower compared to CEOs at similar sized companies, putting Patty in the Bottom 5% of all CEOs of similar-sized companies on Comparably, and in the Bottom 5% compared to CEOs of all other companies in Los Angeles. Patty Wu’s employees rank VCA in the Bottom 20% for Perks And Benefits, in the Bottom 15% for Professional Development, and in the Bottom 10% for Compensation. Wu is generally unpopular with VCA employees, but ranks especially low with employees in the Customer Support department, and by Male employees and employees with 6 to 10 Years experience. However, employees with the company for 2 to 5 Years have a slightly more favorable view of the CEO.

VCA Leadership

The VCA Executive Team is rated a “F” and led by CEO Patty Wu, COO Thomas Harrison, and Senior Regional Vice President Diana Duncan

  • Patty Wu  CEO / President

    Patty Wu CEO / President

    Patty Wu serves as the CEO / President of VCA.

  • Thomas Harrison COO

    Thomas Harrison serves as the COO of VCA.

  • Diana Duncan Senior Regional Vice President

    Diana Duncan serves as the Senior Regional Vice President of VCA. Diana started at VCA in May of 2017. Diana currently... read more

  • Bob Doak Senior Vice President, Eastern Hospital Operations

    Bob Doak serves as the Senior Vice President, Eastern Hospital Operations of VCA. Bob started at VCA in June of 2017.... read more

  • Sal Rallo Sr VP of Sales & Marketing

    Sal Rallo serves as the Sr VP of Sales & Marketing of VCA.

  • Rochelle Low Vice President of Medical Operations

    Rochelle Low serves as the Vice President of Medical Operations of VCA. Rochelle started at VCA in October of 2016.... read more

  • Mark Gadoury VP of of Global Datacenter Services and IT Operations

    Mark Gadoury serves as the VP of of Global Datacenter Services and IT Operations of VCA. Mark started at VCA in August... read more

  • Bruce Bargmann Vice President - Finance and Admin

    Bruce Bargmann serves as the Vice President - Finance and Admin of VCA. Bruce started at VCA in February of 1998. Bruce... read more

  • Pat Balestreiri VP FINANCE

    Pat Balestreiri serves as the VP FINANCE of VCA. Pat started at VCA in July of 2003. Pat currently resides in Greater... read more

VCA Salaries

How much does VCA pay?

How much do people at VCA get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at VCA is $126,583, or $60 per hour, while the estimated median salary is $117,141, or $56 per hour.

At VCA, the highest paid job is a General Counsel at $245,332 annually and the lowest is a CS Rep at $46,816 annually. Average VCA salaries by department include: Engineering at $128,590, HR at $117,904, Communications at $239,012, and Sales at $135,875. Half of VCA salaries are above $117,141.

294 employees at VCA rank their Compensation in the Bottom 10% of similar sized companies in the US (based on 877 ratings) while 282 employees at VCA rank their Perks And Benefits in the Bottom 20% of similar sized companies in the US (based on 289 ratings).

Salaries contributed from VCA employees include job titles like Jr Developer and Auditor. Comparably data has a total of 0 salary records from VCA employees.

Last updated 9 days ago.

1st Percentile
$70k
$70k1st Percentile
17th Percentile
$92k
$92k17th Percentile
33rd Percentile
$117k
$117k33rd Percentile
50th Percentile
$159k
$159k50th Percentile
67th Percentile
$199k
$199k67th Percentile
83rd Percentile
$241k
$241k83rd Percentile
100th Percentile
$247k
$247k100th Percentile
$126,583*
Average Compensation
$117,141*
Median Compensation

* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.

VCA Salaries by Department

Explore VCA Salaries

Diversity & Inclusion at VCA

Diverse employees at VCA score the company 49/100 across various culture categories, placing VCA in the Bottom 10% of companies on Comparably with 10,000+ Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at VCA across various culture dimensions.

Ranked Culture the Highest

Women 75/100
Tenure - 1 to 2 Years
Men 56/100
Department - Customer Support
Diverse Employees 56/100
Department - Operations

Ranked Culture the Lowest

Women 42/100
Department - Customer Support
Men 51/100
Department - Operations
Diverse Employees 43/100
Department - Customer Success

VCA Perks & Benefits

Health & Wellness

  • Dental Insurance
  • Vision Insurance
  • Health Insurance
  • Life Insurance

Paid Time Off

  • PTO / Vacation Policy
  • Paid Holidays
  • Maternity / Paternity Leave

Financial Benefits

  • 401K / Retirement Plan
  • Performance Bonus
  • Tuition Reimbursement

Office Perks

  • Pet-Friendly
  • Legal Assistance
  • Unique Office Space

VCA PTO

VCA's PTO and Vacation policy typically gives 10-15 days off a year. Paid Time Off is VCA's 3rd most important benefit besides Healthcare when ranked by employees, with 20% of employees saying it is the most important benefit. VCA's benefits and PTO Package averages to represent a less than $500 cash value per month.

AnswerPercent
Flex Time20%
Vacation Policy20%
Office Meals0%
401k Contribution60%
Childcare0%
Other than healthcare, which of the following benefits is most important to you?
AnswerPercent
Yes0%
No100%
Does your boss expect you to work when you're on vacation?
AnswerPercent
$2500+/mo13%
$1500 - $2500/mo0%
$1000 -$1500/mo12%
$500 -$1000/mo25%
Less than $500/mo50%
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?

VCA Careers

VCA Jobs

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H1B Visa

In 2019, VCA applied for 26 H1B visas. Of the work permits applied for, 100% were approved.

Work Permit Application Outcome

26
Total Applied
  • 100% Granted (26 out of 26)
  • 0% Denied ( out of 26)
  • 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 26)
  • 0% Certified-Withdrawn Application was approved but later withdrawn by employer ( out of 26)

This data was calculated using publicly sourced data from OFLC Performance Data

Let VCA Know You Want To Work There

Overview of Candidates Interested in VCA on Comparably

Candidates By Department

All Industries
60%
Finance
20%
Admin
20%

Candidates By Location

Los Angeles
40%
La Puente
20%
Torrance
20%
New York City
20%

Frequently Asked Questions regarding VCA

What is VCA address?

VCA location is at 12401 W Olympic Blvd

Who is the CEO of VCA?

VCA CEO is Patty Wu, their score by employees is 46

What is VCA eNPS?

The eNPS for VCA is -58

What is the salary for Group Product Manager in VCA?

Group Product Manager average salary in the US is 227k

What are the salaries in the Legal in VCA?

The average salaries for Legal in VCA is 171k

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