VCA Employee Reviews
Out of 502 VCA employee reviews, 53% were positive. The remaining 47% were constructive reviews with the goal of helping VCA improve their work culture. The Admin team, with 65% positive reviews, reports the best experience at VCA compared to all other departments at the company. The Operations team offered the most constructive feedback, with 46% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Being leaders, managers, supervisors, being trustworthy, training.
Connection, team building, valuing staff and docs
Supporting their employees and listening to them when they have issues or ideas.
actually leading and being knowledgeable about what they are supposed to be managing
Understanding the importance of teamwork, safety, and accountability for others actions that could cause harm to the staff or patients.
Why do you feel undervalued and what would make you feel better about your compensation?
More compensation for all of the emotional and physical labor
Pay market and better health insurance coverage, 401K matching and employee discounts
Better trained leadership and staff that isnt so overwhelmed
Corporate demands that we bring in more revenue but cut our hours making us short staffed. We are required to bring in new clients but are already solidly booked with appointments and available staff are mentally/physically exhausted. Corporate doesn't care, they want more revenue no matter what
Review from Operations Dept
Better pay and more sick and vacation days. Take better care of their people.
What do your coworkers need to improve and how could you work together better?
The employees that are all at the same level are great to work with it is the supervisors that are the issue, its hard to had good moral when you are talked negatively about and employees are excluded if they do not fit in.
Task and time management could be improved
Experience, take ownership and feel connected
They just "bark" orders. No pun intended
communication, better staffing, better pay, supportive management
What needs to change to make the company culture better?
More trained and experienced leaders/managers that arent completely overwhelmed. Better communication from above.
Corporates too big now. Paying the big wigs and not the doctors and techs.
Different management skills or management having a different approach to conflict in the work place that does not justify others mistakes with forgetfulness
Stronger leadership and professionalism is going to help improve vca.
Upper management needs to be cleared out and start over with fresh people.
What would you improve about your company's interview process?
The interviewers, trustworthiness, description of job, understanding the gifts and challenges of the applicant.
Don't lie to the person you are interviewing.
Being honest and understanding how valuable the future employee may be. Offering a proper pay and not hiring for one position and then throwing another one on them after they start. It's bad. VCA GARDEN STATE NJ
Review from Customer Success Dept
Do a better job at understanding what kind of candidate they are interviewing. Being prepared to offer a proper wage. And be honest about their role when being hired .
More skilled based and fair not selective by favoritism
Review from Admin Dept
What's going wrong and how can it be improved?
Lower prices. You're pricing VCA right out of business.
Current staff that works the hardest gets overlooked for promotions.
Review from Customer Success Dept
We don't have the vets to accommodate our clients (we had 5 vets prior to VCA buying our hospital). We have increased our prices 3 times in 2 years
They hold onto the worst employees
Management needs replaced on many level. We need people with Management experience not self promoted people with no experience in management let alone a hospital
What would you most like to see improved at your company?
Better pay for veterinary technicians and assistants