VCA Employee Reviews
Out of 533 VCA employee reviews, 54% were positive. The remaining 46% were constructive reviews with the goal of helping VCA improve their work culture. The Admin team, with 65% positive reviews, reports the best experience at VCA compared to all other departments at the company. The Operations team offered the most constructive feedback, with 46% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
I love my clinic manager, I feel that upper management however does not care about us at all. They have no idea what we do on a day to day basis aside from whatever it costs to run a clinic. they're not dealing with clients, sick injured or dying pets. They do not understand this job.
Helpful and thoughtful. Leaders that are empathetic and caring towards co-workers and patients
Review from Operations Dept
We are very flexiable helpful and understanding
Leaders are invested in each Associate
Not sure what the leadership team is
What does the leadership team need to get better at?
actually telling people what they do wrong and not just blow it off.....there is NO supervision any more, god forbid someone be told how to actually do something
Posted 8 days ago
Medical knowledge instead of retail
Posted a month ago
Being leaders, managers, supervisors, being trustworthy, training.
Connection, team building, valuing staff and docs
Supporting their employees and listening to them when they have issues or ideas.
What is the best part about your compensation package?
401k with company match is great
Competitive salaries and bonus structure
Grandfathered vacation. Per hour pay is good but they will schedule you 30-36 hours so you wind up cut anyway
Health insurance was ok. Pet discount.
Adequate pay and paid time off
Why do you feel undervalued and what would make you feel better about your compensation?
I'm forced to work in multiple different departments every night. That's not what I signed up for and I deserve to be paid more for it
Posted 15 days ago
I would feel better about my compensation if my wage wasn't almost less than half the living wage in my city. I work hard every single day yet could make more stocking shelves in a grocery store with 0 qualifications.
Getting raises in base salary to at least keep up with inflation. Being verbally told I’m valued and I matter by management. Being rewarded financially as a thank you for my years of flexibility and work ethic would be bett
More compensation for all of the emotional and physical labor
Pay market and better health insurance coverage, 401K matching and employee discounts
What are some of the best things about your team?
My team is perfect, they all work very hard as they understand that we are in this together. They have experience and understand how challenging and draining this job can be.
they are down to earth
Joking and fun. Listen to music. Similar minded in helping pets
We all support each other through hardships in life.
We care for each other on a personal level.
What do your coworkers need to improve and how could you work together better?
to not think their way is the only way, there are actually other ways but most of the time it is one person running the show it seems like and it is let to happen
Posted 8 days ago
The employees that are all at the same level are great to work with it is the supervisors that are the issue, its hard to had good moral when you are talked negatively about and employees are excluded if they do not fit in.
Task and time management could be improved
Experience, take ownership and feel connected
They just "bark" orders. No pun intended
What is most positive about the culture and environment at your company?
most of us know our clients and like to interact with them, we do all get along it is just egos at times
Posted 8 days ago
I cannot speak in regards to my company, but at my clinic my Manager is positive, she takes amazing care of us and advocates for each and every staff member to receive appropriate recognition and compensation for the efforts they put in.
Can have fun and joke with each ofher
My coworkers because theyre real people who care
We support each other every day
What needs to change to make the company culture better?
More trained and experienced leaders/managers that arent completely overwhelmed. Better communication from above.
Corporates too big now. Paying the big wigs and not the doctors and techs.
Different management skills or management having a different approach to conflict in the work place that does not justify others mistakes with forgetfulness
Stronger leadership and professionalism is going to help improve vca.
Upper management needs to be cleared out and start over with fresh people.
What did you like most about the interview process?
people tend to lean on intuition rather than performance
Posted 8 days ago
I wanted to work relief at first to see if I like it and they agreed
I was basically hired via text message- I had externed at the clinic I'm with, and was offered a position to come back full time.
I received gifts from some of the places. More than Ive ever reveived as an employee.
It wasn't nerve racking or long
Review from Customer Support Dept
What would you improve about your company's interview process?
The interviewers, trustworthiness, description of job, understanding the gifts and challenges of the applicant.
Don't lie to the person you are interviewing.
Being honest and understanding how valuable the future employee may be. Offering a proper pay and not hiring for one position and then throwing another one on them after they start. It's bad. VCA GARDEN STATE NJ
Review from Customer Success Dept
Do a better job at understanding what kind of candidate they are interviewing. Being prepared to offer a proper wage. And be honest about their role when being hired .
More skilled based and fair not selective by favoritism
Review from Admin Dept
What makes you most happy at work?
My colleagues and my patients.
most of my coworkers make me most happy at work
Helping pets and building relationships. Feeling like a made a difference.
My hospital manager and the doctors I work with
Helping clients and their pets
What's going wrong and how can it be improved?
Lower prices. You're pricing VCA right out of business.
Current staff that works the hardest gets overlooked for promotions.
Review from Customer Success Dept
We don't have the vets to accommodate our clients (we had 5 vets prior to VCA buying our hospital). We have increased our prices 3 times in 2 years
They hold onto the worst employees
Management needs replaced on many level. We need people with Management experience not self promoted people with no experience in management let alone a hospital
What would you most like to see improved at your company?
Better pay for veterinary technicians and assistants