VCA Employee Reviews
Out of 502 VCA employee reviews, 53% were positive. The remaining 47% were constructive reviews with the goal of helping VCA improve their work culture. The Admin team, with 65% positive reviews, reports the best experience at VCA compared to all other departments at the company. The Operations team offered the most constructive feedback, with 46% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Helpful and thoughtful. Leaders that are empathetic and caring towards co-workers and patients
Review from Operations Dept
We are very flexiable helpful and understanding
Leaders are invested in each Associate
Not sure what the leadership team is
They are available for support when i need them
What does the leadership team need to get better at?
Being leaders, managers, supervisors, being trustworthy, training.
Connection, team building, valuing staff and docs
Supporting their employees and listening to them when they have issues or ideas.
actually leading and being knowledgeable about what they are supposed to be managing
Understanding the importance of teamwork, safety, and accountability for others actions that could cause harm to the staff or patients.
What is the best part about your compensation package?
401k with company match is great
Competitive salaries and bonus structure
Grandfathered vacation. Per hour pay is good but they will schedule you 30-36 hours so you wind up cut anyway
Health insurance was ok. Pet discount.
Adequate pay and paid time off
Why do you feel undervalued and what would make you feel better about your compensation?
More compensation for all of the emotional and physical labor
Pay market and better health insurance coverage, 401K matching and employee discounts
Better trained leadership and staff that isnt so overwhelmed
Corporate demands that we bring in more revenue but cut our hours making us short staffed. We are required to bring in new clients but are already solidly booked with appointments and available staff are mentally/physically exhausted. Corporate doesn't care, they want more revenue no matter what
Review from Operations Dept
Better pay and more sick and vacation days. Take better care of their people.
What are some of the best things about your team?
I have had no issues with anyone at my level, they have all been nice/supportive people.
Hard working and try hard
We work well together, personally and professionally.
We share the workload no matter our position. We help each other. We communicate. We respect each other.
Review from Operations Dept
They care about pets. They work hard.
What do your coworkers need to improve and how could you work together better?
The employees that are all at the same level are great to work with it is the supervisors that are the issue, its hard to had good moral when you are talked negatively about and employees are excluded if they do not fit in.
Task and time management could be improved
Experience, take ownership and feel connected
They just "bark" orders. No pun intended
communication, better staffing, better pay, supportive management
What is most positive about the culture and environment at your company?
The support staff and doctors are very supportive of each other
Clients, success at helping pets recover.
What we do - helping pets.
Review from Customer Support Dept
At my facility we get along with each other and work together as a team.
Review from Operations Dept
Coworkers want to laugh and be happy.
What needs to change to make the company culture better?
More trained and experienced leaders/managers that arent completely overwhelmed. Better communication from above.
Corporates too big now. Paying the big wigs and not the doctors and techs.
Different management skills or management having a different approach to conflict in the work place that does not justify others mistakes with forgetfulness
Stronger leadership and professionalism is going to help improve vca.
Upper management needs to be cleared out and start over with fresh people.
What did you like most about the interview process?
I received gifts from some of the places. More than Ive ever reveived as an employee.
It wasn't nerve racking or long
Review from Customer Support Dept
How personable it was and laid back
My interview was done before we became corporate owned.
Review from Operations Dept
Ability to meet the team and learning about mentor program
What would you improve about your company's interview process?
The interviewers, trustworthiness, description of job, understanding the gifts and challenges of the applicant.
Don't lie to the person you are interviewing.
Being honest and understanding how valuable the future employee may be. Offering a proper pay and not hiring for one position and then throwing another one on them after they start. It's bad. VCA GARDEN STATE NJ
Review from Customer Success Dept
Do a better job at understanding what kind of candidate they are interviewing. Being prepared to offer a proper wage. And be honest about their role when being hired .
More skilled based and fair not selective by favoritism
Review from Admin Dept
What makes you most happy at work?
pets and coworkers, not the company
Being able to help a client, pet or coworker
Seeing hospitalized animals go home.
Helping our clients & their pets
Review from Customer Support Dept
Feeling supported by my staff
What's going wrong and how can it be improved?
Lower prices. You're pricing VCA right out of business.
Current staff that works the hardest gets overlooked for promotions.
Review from Customer Success Dept
We don't have the vets to accommodate our clients (we had 5 vets prior to VCA buying our hospital). We have increased our prices 3 times in 2 years
They hold onto the worst employees
Management needs replaced on many level. We need people with Management experience not self promoted people with no experience in management let alone a hospital
What would you most like to see improved at your company?
Better pay for veterinary technicians and assistants