VCA Outlook Employee Reviews | Comparably
VCA Claimed Company
A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us. read more
EMPLOYEE
PARTICIPANTS
761
TOTAL
RATINGS
5985
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VCA Outlook Employee Reviews

What makes you most happy at work?

pets and coworkers, not the company

Being able to help a client, pet or coworker

Seeing hospitalized animals go home.

Helping our clients & their pets

Review from Customer Support Dept

Feeling supported by my staff

taking care of my patients knowing I am giving them the best care that I can offer

Making customers and clients feel well taken care of

Providing the best care to the patients and their owners.

Review from Operations Dept

seeing the animals, they bring so much joy to my heart

Working with my team on a daily basis to provide excellent medicine, educating clients about important of veterinary care and having fun in the process.

Opportunity to learn and help patients with their well-beings. Friendly doctors that are willing to teach. Team that help each others

Review from Operations Dept

The dogs and my friends there.

Working with certain associates makes the day go by faster, and obviously seeing our patients

being able to see the pet getting better after being sick and looking at the clients going home with there pets after a scary moment

I love my profession and thats why i continue to stay at this company. The pet parents and dogs are the only thing that makes me happy about the company.

The clients and the animals, and the joy of helping.

The people and pets are great!

Seeing coworkers smile and be happy

Review from Operations Dept

Interacting with patients and providing patient care

Having an impact on the future of veterinary medicine.

What's going wrong and how can it be improved?

Lower prices. You're pricing VCA right out of business.

Current staff that works the hardest gets overlooked for promotions.

Review from Customer Success Dept

We don't have the vets to accommodate our clients (we had 5 vets prior to VCA buying our hospital). We have increased our prices 3 times in 2 years

They hold onto the worst employees

Management needs replaced on many level. We need people with Management experience not self promoted people with no experience in management let alone a hospital

They need New supervisors and managers

The management team needs to be monitored and actually taken serious! When their management team is reported for harassment, make sure it is seen all the way through! Make sure everyone is receiving the same fair treatment, NO EXCEPTIONS! Mngmt has been heard laughing at employees they made cry.

Very overpriced and poorly ran

Take a deep look into management and claims from employees

Review from Customer Success Dept

Needs change in culture from management. Remove poisoned supervisors

Review from Operations Dept

I do nit feel safe with people at my job keep getting covid this company doesn't seem to care or pay us hazard pay. We get paid pennies and thats the thank you we get

Having a manager that listens, no clicks, making everyone feel comfortable

Review from Operations Dept

stop the toxic culture there

Review from Operations Dept

Not great leadership with the executive team.

Review from Operations Dept

Management! You cant do our job but we can do yours!

Workload is WAY too high for the way the current system and support staffing levels. Roadblocks everywhere, corporate implementations without site specific solutions, corners are cut, clients are rushed, management valued much more than doctors.

Review from Operations Dept

Underappreciated and underpaid, treated poorly by vet staff and customers.

Review from Customer Support Dept

Underappreciated and underpaid, treated poorly by vet staff and customers.

Review from Customer Support Dept

Vca currently loses many employees to other companies

Review from Operations Dept

What do you like best about your company?

I like their dedication to charity.

What would you most like to see improved at your company?

Better pay for veterinary technicians and assistants

Review Sentiment at VCA

53
53%
47
47%

About VCA's Outlook

F
45/100

Where This Score Ranks VCA's Outlook

BOTTOM
5%

In the Bottom 5% of 1226 similar size companies on Comparably

BOTTOM
5%

In the Bottom 5% of 341 companies in Los Angeles

2nd

2nd place versus 2 competitors rated on Comparably

VCA's Outlook is scored a F by 1201 employee ratings based upon answers to questions such as “How confident are you about the future success of your company?” VCA's Outlook score negatively contributes to their overall culture score, due partly to the fact that the Customer Success department’s negative scores cause Outlook to be one of VCA's weaker culture attributes amongst employees. Use the filters below to understand VCA employee perspectives by Department, Gender, Ethnicity, and Experience. Last updated a day ago.

Rate Outlook the Highest

  • Experience - Entry Level
    +28%
  • Tenure - 1 to 2 Years
    +26%
  • Department - Admin
    +12%

Rate Outlook the Lowest

  • Experience - 6 to 10 Years
    -24%
  • Ethnicity - Other
    -6%
  • Department - Customer Success
    -2%

How VCA's Outlook Score is Calculated

FILTER RATINGS BY

Results from 751 Employees in All Departments, All Genders, All Ethnicities and All Yrs. Experience Experience

46
out of 100
How confident are you about the future success of your company?
AnswerPercent
Fantastic9%
Good27%
Neutral39%
Bad16%
Terrible9%
How do your customers perceive your company?
AnswerPercent
Yes35%
No65%
Are you typically excited about going to work each day?
×
Rate your company