51
eNPS Score
Q&A With Klaviyo Employees
Like Klaviyo, Inc.’s best workplaces provide employee recognition, manage performance, and foster diversity and inclusion. At Klaviyo, we also work on challenging and impactful problems, provide ample opportunities to learn, and believe in helping our team to level up—fast.
How employees describe working at Klaviyo
Overall I like the company, however the stress is starting to weigh on me and that's not how I want to arrive to work daily.
Review from HR Dept
Super transparent and gives opportunities for many Q&A sessions to get anything unanswered, answered.
Review from Customer Success Dept
All top talent and willing to be a team player
Review from Operations Dept
Competitive compensation including better equity, better pay, and bonuses. More transparency with leadership - QA's don't answer questions but C-suite beats around the bush all the time it's frustrating. RETAIN CURRENT EMPLOYEES!!! don't pay new employees better - treat current employees better
Review from Design Dept
They really care about the employees. Overall, one of the best onboarding experiences I've had.
Review from Design Dept
What it's like to work at Klaviyo
- Klaviyo employees generally work 8.9 hrs a day
- Employees at Klaviyo report the work pace is comfortably fast
- 96% of Klaviyo employees look forward to interacting with their team every day
- Klaviyo employees most often take unlimited paid vacation and sick days each year
- 79% of Klaviyo employees report they are happy with their work life balance
- Klaviyo employees typically get valuable feedback on how to improve at work Every Week
- 93% of Klaviyo employees call their work environment positive
Q&A With Klaviyo Employees
IDX: 0 TOT: 35
How's the work life balance at Klaviyo?
Response from Klaviyo
4 years ago
We have unlimited PTO that leadership is serious about all Klaviyos utilizing- managers are encouraged to enforce the 2 week minimum. Working hours are flexible and employees are trusted to get work done on their own time frame whenever possible.
Top Employee Response
It's a hard working environment, which makes it a true balancing act.
Overall good. Lots of flexibility to live your life the way you want. I tend to work a slightly shifted schedule, but it's on my terms. (Start early, end early. Start late, end late.) That said, are there busy seasons? Absolutely. We are growing quickly and move at a fast pace. But the way and timing of your work is largely driven by you, as long as you're meeting your overall deadlines and objectives.
Average work/life balance - run up to BF/CM is hardest.
How would you compare interviewing at Klaviyo to other places you've interviewed?
Klaviyo’s interview process felt more intentional than what I’ve experienced elsewhere. Panel interviewers were transparent about their process and reasoning behind questions asked, the interviews were conversational. This was for a non-tech role.
Harder than at other companies - Klaviyo takes the interview process seriously and it shows.
What are you most excited about working at Klaviyo?
The potential to shape and make a real impact on a rapidly growing company. Leadership is genuinely open to employee feedback at every level!
Learning a lot and working with passionate people - everyone is committed to being successful
If you could make changes, how would you improve the culture at Klaviyo?
Top Employee Response
Increase departmental communication and provide more equity to employees without having to be promoted.
No changes
What do people at Klaviyo think about the CEO? What do they do well and what can they improve?
Response from Klaviyo
4 years ago
Our CEO, Andrew Bialecki loves to say that Klaviyo has a strict “no brilliant jerks” policy and sets this example from the top down by constantly prioritizing his customers and employees.
Top Employee Response
Andrew is a great CEO, highly intelligent and easily shares his knowledge and experience. Outstanding strategic leader.
Everyone loves our CEO, Andrew, who is passionate about Klaviyo and makes time for everyone.
What kind of interview questions do they ask when hiring someone in the HR department at Klaviyo?
Response from Klaviyo
4 years ago
We focus on how candidates would support colleagues and look for traits like strong collaboration, flexibility in a dynamic environment, ability to address questions that may not have clear answers, and confidence to own and drive projects.
Good questions... generally trying to understand the candidate's critical thinking skills, cultural fit, motivations, etc.
How are the career growth opportunities on the HR team at Klaviyo?
Response from Klaviyo
4 years ago
There are regular opportunities for promotion and advancement, but also unique opportunities to explore different aspects of the business. We value curiosity and learning, and are encouraged to lean into our strengths and expand our skill sets!
There's a real opportunity to grow into what each individual aspires to. Our office manager, who was part of the People Ops / HR team, actually just transitioned to the Marketing team. Separately, we have an HR specialist who aspires to one day be a senior People Ops leader and he is having conversations about his development and what skills he wants to learn and how they can create opportunities for him to do so.
How flexible is your work schedule at Klaviyo?
Response from Klaviyo
4 years ago
We are not a traditional 9-5 company, and rely on Klaviyos and their managers to set individual expectations around working hours.
100%
How helpful was your Operations team when you were first hired at Klaviyo?
Response from Klaviyo
4 years ago
All Klaviyos go through Base Camp, a one week onboarding program that acclimates you to life at Klaviyo. It’s a chance for you to interact with fellow new hires, learn the basics of how we operate, and ramp up in a safe, fun learning environment.
100%
What's the work from home policy like at Klaviyo?
Response from Klaviyo
4 years ago
To ensure everyone’s safety during the pandemic, the majority of our employees continue to work from home. Additionally, ~30% of Klaviyos were hired as permanently remote employees and will continue to work from home regardless of the pandemic.
One day a week, but few take advantage of it because of our office culture. It's great to be here....
Does Klaviyo drug test or do a background check?
Response from Klaviyo
4 years ago
All Klaviyos go through a background check as part of our hiring process. We do not administer drug tests.
Top Employee Response
No, yes.
How does Klaviyo handle HR issues?
Response from Klaviyo
4 years ago
Klaviyo has dedicated HR partners and several escalation paths for various HR concerns. At Klaviyo, our values guide our behavior and our Code of Conduct, including resolution of HR matters.
One on one session with VP HR and escalation as needed.
How innovative is Klaviyo?
Response from Klaviyo
4 years ago
We value innovation at every level, company wide. We are a culture of learning and encourage all Klaviyos to utilize the education opportunities we offer to expand their minds in the service of finding innovative solutions for customers & colleagues.
We are market leaders in data analytics for digital marketing. Everyone hired is highly innovative.
How does Klaviyo measure success and growth in the Operations department?
We review performance twice a year and use an OKR based system.
What skills do you need to be successful in the Operations department at Klaviyo?
Response from Klaviyo
4 years ago
Regardless of department, successful Klaviyos are ambitious, curious, always learning, put our customers first, have high standards for their own work, collaborate radically, and always strive for equity.
HR experience, great interpersonal skills, flexibility.
How are layoffs handled in the Operations department at Klaviyo?
We haven't had any.
Why work for Klaviyo?
Response from Klaviyo
4 years ago
You will get the opportunity to work with remarkable colleagues, access incredible learning and development resources, see real impact from your work, all in a flexible environment where you are trusted and empowered to be yourself.
Great culture and very friendly people.
How's the morale at Klaviyo?
Response from Klaviyo
4 years ago
Morale is high, driven in large part by the highly collaborative environment- we are energized by working together to deliver innovative solutions to our customers and colleagues. This is an exciting time to be joining Klaviyo as we continue to grow!
Outstanding!
How's the leadership on the Operations team at Klaviyo?
Response from Klaviyo
4 years ago
Our CPO, Jenny Dearborn, is a creative and compassionate leader who is serious about listening to her employees. Overall, People Ops leadership is widely respected for shaping policy guided by company values like collaboration, curiosity, and equity.
Great
Does Klaviyo have any remote positions?
Response from Klaviyo
4 years ago
Yes! Around 30% of Klaviyos are permanently remote employees. Be sure to check location requirements, because they can differ from team to team.
Yes, some
How's the vacation policy at Klaviyo?
Response from Klaviyo
4 years ago
Klaviyo offers unlimited PTO and requires that all employees take a minimum of 2 weeks per year.
Unlimited with a 2 week minimum
How does Klaviyo make decisions around promotions?
Response from Klaviyo
4 years ago
Our performance management and career progression are aligned to our culture and values. Team leads are asked to submit promotion recommendations during performance review periods. These are reviewed to ensure fairness, consistency and equitability.
Employees have progress bars as part of their performance reviews and promotions occur when you've hit your KPIs.
What's the company culture like at Klaviyo?
Response from Klaviyo
4 years ago
We celebrate diversity in all senses of the word: diversity of thought, opinion and personality as well as demographic diversity. We prize transparency, value fun and humor, and believe in the power of collaboration to solve challenging problems.
Focused on learning, communication and building technical automation to speed up processes - we're committed to our customers and each other
What's the office vibe like at Klaviyo?
Response from Klaviyo
4 years ago
Our offices are casual and designed to maximize collaboration. Layouts are open (no cubicles) and make it easy to stop by a colleague’s desk or grab a conference room for a team sync, and we’re stocked with snacks & drinks to get you through the day!
It's high energy and fun - enjoyable
What interview questions does Klaviyo ask?
Response from Klaviyo
4 years ago
Our interview process includes behavioral questions as well as quantitative questions depending on the position. We suggest doing your research about Klaviyo and the specifics of your prospective team to prepare!
Extensive questions about coding, questions about customer experiences and successful interactions.
Curious about what work's like at Klaviyo?
Anonymously Ask Klaviyo Employees Any Question
Should I work at Klaviyo?
62% of Klaviyo employees would encourage their friends to become coworkers, whereas 27% are neutral and 11% would not recommend working at Klaviyo to their friends.
| 62% | Promoters |
|---|---|
| 27% | Passive |
| 11% | Detractors |
Working at Klaviyo's competitors
Recently Asked Questions about working at Klaviyo
- What kind of interview questions do they ask when hiring someone in the HR department at Klaviyo?
- How are the career growth opportunities on the HR team at Klaviyo?
- How flexible is your work schedule at Klaviyo?
- How helpful was your Operations team when you were first hired at Klaviyo?
- What's the work from home policy like at Klaviyo?