Medallia Employee Reviews
Out of 3555 Medallia employee reviews, 94% were positive. The remaining 6% were constructive reviews with the goal of helping Medallia improve their work culture. The Legal team, with 100% positive reviews, reports the best experience at Medallia compared to all other departments at the company. The Engineering team offered the most constructive feedback, with 11% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Engineering Dept · Posted 4 days ago
Review from Business Development Dept · Posted 11 days ago
Review from Sales Dept
What do you like best about the leadership team?
Their attention to each individual person, and the charisma they have, it generates a really comfortable work environment
Review from Engineering Dept · Posted 4 days ago
from the very start, the leadership team has been very welcoming and understanding , as it takes time to learn the software. Constant 1:1 with my manager helps me stay on track and carve a clear path to do my job. In those 1:1 they are constantly asking if I understand / need more help or support.
Review from Business Development Dept · Posted 11 days ago
The humanity and the good environment
Review from Communications Dept
Their directness when addressing issues, transparency, communication and availability to hear feedback or make you feel heard.
Review from Customer Success Dept
They are very involved to win new customers and supportive in growing our existing business
Review from Sales Dept
What does the leadership team need to get better at?
Listen to the employees. Take the employee engagement survey results important. Rectify employee highlighted issues. Apparently, we sell Employee Experience Management software and we ourselves don't give a rat's a$$ about the feedback we receive from our employees. Irony.
Review from Engineering Dept
Actually being a part of the orgs they lead. Our ELT seems to be very detached from Medallia and its been hurting the Medallia culture for years.
Review from Customer Support Dept
Everything, starting for understanding the basics of the business
Review from Customer Support Dept
Stop ignoring what employees actually need and want. Training doesn’t fix broken targets, and motivation doesn’t come from n
Review from Customer Success Dept
Stop saying that remote-based employees are "on the couch" and it's time for "everyone to show up and collaborate". This is unfair to many people who show up and work hard while being remote. Communicate better if cutting benefits while maintaining questionable sponsorships.
Review from Engineering Dept
What is the best part about your compensation package?
The health care and PTO/vacations plans
Review from Engineering Dept · Posted 4 days ago
The 401k contributions and match, as well as the gym membership help, as that is awesome to someone who pays for a gym every month
Review from Business Development Dept · Posted 11 days ago
The perks like the gym
Review from Communications Dept
Vitality membership currently my favourite as it keeps you motivated to keep fit.
Review from Admin Dept
The medical insurance and life insurance packages are great!
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Sometimes there's a lack of empathy towards people who live far away or who are new to the job, and they expect us to act as if we've been with the company for 5 years.
Review from Customer Success Dept
There is a disconnect in the compensation to the job positions. There are no specific salary bands per job title. I'm being paid at least 40-50% less compared to the similar roles in similar organizations in my country. The merit increases every year doesn't even meet inflation in my country.
Review from Engineering Dept
No merit / promotions in the last years
Review from Customer Support Dept
The bonus structure is not clearly defined in the compensation plan documentation. The plan states at your manager's discretion, rather than stating firm company, or personal, targets that need to be reached for bonus eligibility.
Review from Customer Support Dept
We’re sold an OTE, then buried in unreachable goals, no transparency, and more busywork every year. I’d fee
Review from Customer Success Dept
What are some of the best things about your team?
All of them are really predispose to help anyone who needs, and make sure everything is clear, everyone seems to get along well with each other, and they integrate me as well
Review from Engineering Dept · Posted 4 days ago
my donut buddy Alex, during training we didnt really get to see what hands on experience was like, but he offered to hop on a zoom with me and just watch / explain what actually working on an account was like which was awesome.
Review from Business Development Dept · Posted 11 days ago
The open talk and the teamwork
Review from Communications Dept
Friendly, helpful, knowledge, collaborative, caring, honest
Review from Admin Dept
They are all helpful, communicative, trustworthy and proactively care for one another.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
We have an extremely territorial culture
Review from Customer Success Dept
none of us have ever seen each other in person. Not even once a year are we flown to do constructive team planning. Its almost impossible doing proper planning thats beyond the basics with a team all over the world. Bring back budget so we can get to know each other again. We are not robots.
Review from Engineering Dept
Don't be biased and just licking boots to grow
Review from Operations Dept
Less transactions and more meaningful interactions
Review from HR Dept
Coworkers are usually friendly here. But degree of skill discrepancy among people in same roles is bizarre, and so is the difference in contexts of projects & structure of teams. The lack of coherence also stems from hyperfocus on client delivery (versus proper training & breathable learning curve)
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
They have no problem on integrating you and getting you involved.
Review from Engineering Dept · Posted 4 days ago
everyone seems bought into what medallia actually does. that along with constant additions to new software, to AI integrations or a new policy being rolled out. It seems like no-one is complacent and constantly strives to add to medallia
Review from Business Development Dept · Posted 11 days ago
The teamwork, everyone is helpful and kind.
Review from Communications Dept
Engagement and collaborative. Feeling valued.
Review from Admin Dept
the colleagues and the management are very supportive
Review from Sales Dept
What needs to change to make the company culture better?
Medallia says they listen, but any feedback gets cherry-picked to support pre-decided agendas. To fix the culture, start acting on what employees actually say, not just what serves leadership?
Review from Customer Success Dept
Less process/bureaucracy slowing everything down. Real vision to profitability not just "i guess we have to rebuild everything". Respect employees more than nonsense benefits like 'mental health apps' and online painting classes? Who has time for that when we are struggling to deliver products!
Review from Engineering Dept
Care about your employees. The CEO should stop acting like we're stupid - for example, the "unprecedented" holiday shutdown you've never heard of is a very common thing. I'm confused how you're confused, Joe.
Review from Engineering Dept
Change the focus from CX advisory to 360 advisory, they have an open door with the signal inputs but don´t care about the potential of the inform
Review from Operations Dept
There is no company culture. We are 100% remote and nothing is done by the company to create any sense of culture.
Review from Sales Dept
What did you like most about the interview process?
I appreciated that it was very casual and almost more of a conversation. Also, because the company is growing, it was low-pressure and we were able to go as fast or as slow as I wanted to.
Review from Customer Success Dept
Timely feedback and fast process
Review from Sales Dept
Transparency with everything I interacted with.
Review from Sales Dept
The hiring managers were happy to be there and very responsive!
Review from HR Dept
The Medallia Challenge with feedback
Review from Sales Dept
What would you improve about your company's interview process?
Too slow not enough communication and onboarding was awful
Review from Marketing Dept
What makes you most happy at work?
The people and, from the office, the "picada" or "desayuno", I really appreciate these activities where we get to know each other
Review from Engineering Dept · Posted 4 days ago
learning. working for a company that has its own software is awesome. as well as the opportunities to grow within the company, everyone is very transparent and forthcoming on how to grow your career within medallia
Review from Business Development Dept · Posted 11 days ago
Connect with people and learn new things
Review from Communications Dept
Carving out your own success at work and being able to share information.
Review from Admin Dept
That I feel challenged and recognized for my work and effort every day.
Review from Customer Success Dept
What's going wrong and how can it be improved?
From the last 2 years we are having continuous changes in the ELT. This needs to stop. Company needs to pay employees fairly. There should be a third party market research company involved who decides if we are getting paid right or not. Restructure the compensation grades.
Review from Engineering Dept
I have zero faith in Mark as our CEO. Our vision is good and logical but the delta between the vision and our product is massive, and we have not articulated a clear path to close that gap. We need a clearer internal path forward that aligns our product, processes and people to deliver.
Review from Customer Success Dept
Stop firing employees to meet profit goals. No one feels safe under Thoma Bravo
Review from HR Dept
There are no challenges or new projects
Review from Engineering Dept
Improve morale. Backfill roles. Improve pay. Stop letting private equity dictate profits over people. Medallia is nothing without the employees. Treat them better.
Review from Sales Dept
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What would you most like to see improved at your company?
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