Medallia Leadership Employee Reviews
What do you like best about the leadership team?
Their directness when addressing issues, transparency, communication and availability to hear feedback or make you feel heard.
Review from Customer Success Dept · Posted 10 days ago
They are very involved to win new customers and supportive in growing our existing business
Review from Sales Dept
They are all really accesible and supportive. All the leaders I've met are highly appreciated by their teams and colleagues.
Review from Finance Dept
The level of transparency is refreshing.
Review from Sales Dept
They help almost on everything, all my questions were answered
Review from Customer Success Dept
Forward thinking and have a growth mindset.
Review from Sales Dept
They are being transparent about changes taking place.
Review from Customer Support Dept
Their expertise and past experience in this market/industry
Review from Customer Support Dept
Vision and priorities are clear. Communicate and share information in Townhalls and answer questions as best they can.
Review from Product Dept
transparency with goals and willingness to answer employee questions
Review from Customer Success Dept
Great Vision, Good Ground level alignment to map the vision with Goals, Great process excellence goals
Review from Operations Dept
Direction after a tough transition to the new PE firm
Review from Sales Dept
Although the team has changed a lot, it's clear each member cares a lot and wants to be here.
Review from HR Dept
It's early days but they have already been very present at numerous all hands, town halls and other enablement sessions. Also very impressed with the thought leadership collateral that Medallia makes freely available.
Review from Customer Success Dept
They fight to win and are helping to build our company and our culture to be the best in the industry!
Review from HR Dept
They actually understand and value what we do as a company, that's something we lost when Leslie left.
Review from Customer Success Dept
their work to address new and existing challenges
Review from Operations Dept
Jodi, Sid, Ram and Fabrice
Review from Customer Success Dept
ELT: the clarity that Fabrice has when he speaks, his openess and support for new projects
Review from Product Dept
Their focus on client value
Review from Customer Success Dept
What does the leadership team need to get better at?
Listen to the employees. Take the employee engagement survey results important. Rectify employee highlighted issues. Apparently, we sell Employee Experience Management software and we ourselves don't give a rat's a$$ about the feedback we receive from our employees. Irony.
Review from Engineering Dept
Actually being a part of the orgs they lead. Our ELT seems to be very detached from Medallia and its been hurting the Medallia culture for years.
Review from Customer Support Dept
Everything, starting for understanding the basics of the business
Review from Customer Support Dept
Stop ignoring what employees actually need and want. Training doesn’t fix broken targets, and motivation doesn’t come from n
Review from Customer Success Dept
Stop saying that remote-based employees are "on the couch" and it's time for "everyone to show up and collaborate". This is unfair to many people who show up and work hard while being remote. Communicate better if cutting benefits while maintaining questionable sponsorships.
Review from Engineering Dept
Communication around Year-End Review and promotion cycle BEFORE cycle is underway, and through official channels.
Review from Operations Dept
Invest in people and benefits. Medallia used to have an amazing culture that has vanished since all that matters is profitability.
Review from Engineering Dept
Improve morale. Ex: Closing the office between Christmas and New Years is such a simple solution. Sales aren't going to be made because the target customers are taking that time off. NORAM has unlimited PTO so those teams will be taking off. It's such an easy win yet instead its now a power struggle
Review from Sales Dept
be honest if you're just trying to improve profit margin while eroding the customer and employee experience, i'm sure there's a way to spin that to sound less sinister in some way
Review from Sales Dept
Respect employees. Set a clear company vision. Stop hiding information (be transparent). Medallia cares more about image/branding than delivering products. This 'Comparably' survey was only shared with a small number of people in the company, seemingly to try to garner favorable results only.
Review from Engineering Dept
Employee growth, The culture has gone bad since few months
Review from Customer Success Dept
Transparency in regards to salary ranges & promotion pathways.
Review from Engineering Dept
be more transparent regarding the salary scheme
Review from Customer Success Dept
1. Building a culture again 2. Driving better planning. Dont even know what our company Mission is anymore or if its the same. 3. Allocate Budget. Encourage Team Building Activities. Lead by Example.
Review from Engineering Dept
Address what matters to employees and identify how that can be used to empower employees to meet company goals. Goals from the top without attention to how that impacts the resources necessary to accomplish them lack a realistic path to achieving those goals
Review from Operations Dept
Motivate people with better income and better undertsing of opportunities for our career path and development. Reduce billable hours for the ones that work harder, or pay more for their hard work, and increase tasks for managers accordingly to their wages.
Review from IT Dept
Setting a clear product vision
Review from Customer Success Dept
The new leaders at Medallia need to be far more transparent as well as begin to think about retaining Medallians.
Leadership needs to get better at showing employees that they are valued: Better benefits, competitive pay, etc.
Review from Sales Dept
Inspire employees by talking about the exciting things we're doing instead of fixating on billable hours (thoma bravo)
Review from Customer Success Dept