Q&A With Asurion Employees

As hourly you get about 2 weeks per year and you get it as you work so every day I get about 20 minutes of vacation time earned. It's not bad, you just get what you work for instead of it being handed to you.

Supportive and friendly. It seems easy for everyone to find something to smile about. People are so helpful, everyone pitches in to help each other it amazed me when I first came here. I found no judgement because I was learning, just helpful answers and guidance. We've all been there.

Open and honest

It's like family. Austin is a great place to work.

No set corporate policy. Each team figures out if that's something that works for them collectively and agrees to it. So some teams have it and some don't and those that do have it on days that work for them.

Varies by team: some team members taking calls from customers may work from home 100% of the time, while other teams are required to be co-located with their team. Many salaried team members have flexibility from time to time to work from home.

People who like to give good customer service in whatever capacity their job takes them. Those who get along well with others, who are helpful, willing to learn, like to move forward and improve, who can be self motivated in their own work and careers but still a team player. People who can communicate with others well and want to be here.

You would have to talk with your boss about that and make arrangements. Working in other states causes issues with taxes and things that are more complicated than moving a computer.

Business casual.

EQ and influence

No pets allowed in Fashion Island Boulevard office

Average salaries / pay bands

Pay is commensurate to experience.

Working 40 hours a week, but the schedule is much more flexible. If I want to come in a little earlier or later I can. I just leave a little earlier or later. The vibe is a can do environment. Thinking outside the box is standard procedure.

Not your typical Engineering team. Much more hands on and involved.

Very experienced. Great to work for.

Quite a bit of diversity on my team and in my office!

Unlimited PTO

The people I get to work with!

Some positions are work at home or remote, though it depends on the team.

Promotions are determined based on consistent performance and good social standing with your supervisor. Internal job postings are available and you are hired based on your professional background and experience. To be promoted though, you have to earn it, which can be difficult sometimes when there's a waiting a list.

No transparency and hard to get promotions.

Greater accountability