Asurion Employee Reviews
Out of 6654 Asurion employee reviews, 90% were positive. The remaining 10% were constructive reviews with the goal of helping Asurion improve their work culture.
Briefly describe your overall experience at your company
Review from Customer Support Dept
What do you like best about the leadership team?
I appreciate the support given to me as an employee and the kindness shown by my manager.
Review from HR Dept
I fell my leadership team is always available and gives me an honest answer to any questions I may have.
Review from IT Dept
No nonsense focus on the present and future success of Asurion.
Review from Sales Dept
They are fully invested in ensuring we have tools and the information we need to support our teams.
Review from Customer Support Dept
I've had good experiences when I've tried to communicate with senior leadership.
Review from Engineering Dept
What does the leadership team need to get better at?
Appreciating each employee and what they bring to the table instead of picking a favorite. I have been doing great in all the metrics but once I do great in one metric the goalpost seems to shift to align with team members the Coach prefers to put in a Leadership position.
Review from Customer Support Dept
Thinking strategically and making decisions that support our long term strategy. They need to stop making decisions quickly without a thought out plan.
Review from HR Dept
listening to their team members
Review from Operations Dept
I don't even know who our leadership team is beside my DM. If I need to give an answer, I Don't feel like we have really any recognition or I feel like we aren't celebrated enough. I feel like we should be in the quarterly meetings the dm do since we are store leads and we technically run thestores.
Review from IT Dept
Being properly educated on tools and resources. All leadership members are the definition of Peter's Principle.
Review from Customer Support Dept
What is the best part about your compensation package?
time off and retirement savings
Review from HR Dept
Bonuses, stock options, and 401K match.
Review from Sales Dept
We are currently using competitive wages based on areas that we live and work in.
Review from Customer Support Dept
Flexibility. Between my health and family, the flexibility that's been extended is hard to quantify, but is as important as my pay.
Review from Engineering Dept
Annual bonus, when we get them.
Review from Marketing Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I would feel better about my compensation if I was compensated fairly for the role I am in the area of the country I work in.
Review from Operations Dept
Pay was not sufficient to begin with for what I do, and with Inflation factored in the pay doesn't go as far as it used to. I have constantly tried to apply myself and been a very hard worker. I am constantly looking to grow but my Team and growth have become stale as of recent.
Review from Customer Support Dept
Overall bonus is nice but would be nice if had a multiplier tied to the performance of the company. Also the health benefits are not great. Cigna is horrible to work with and overall the insurance and 401k plans are expensive with not great options.
Review from Engineering Dept
As an internally promoted employee, i am paid less then an externally hired employee for the same role.
Review from Admin Dept
Asurion does not preach the "ONE TEAM" core value. You are only treated better if you work in an office setting.
Review from Operations Dept
What are some of the best things about your team?
My team is very supportive they share information, start of day motivation messages, connect as a group on a regular basis and share in success encouragements!
Review from HR Dept
Sharing of work-related technical information.
Review from IT Dept
Everyone is 100% committed to success and doing their best. That's a rare trait and everyone has it here!
Review from Sales Dept
They do their jobs most of the time
Review from Operations Dept
We are competitive and supportive in growth and will partner to ensure everyone has equality on the team.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Be honest and not try climbing the ladder with fakeness
Review from HR Dept
Inclusivity - less "boys" club, less favorites and more inclusivity & engagement equally across the board. Understanding difference in cultures and ethnicities - what is "cool" for one group may not be for another.
Review from Operations Dept
My co-workers mimic the lack of knowledge exhibited by leaders. The leaders have set the bar extremely low.
Review from Customer Support Dept
Stop ladder climbing and having false intentions
Review from HR Dept
Our co-workers need to be better at respecting each other's time and come prepared. They should be better at making email threads and detailing request instead of reaching out without any details when they reach out for help and waste everyone's time.
Review from Engineering Dept
What is most positive about the culture and environment at your company?
The culture is inclusive of all! That to me is what makes coming to work rewarding! It is an environment that everyone is able to build success and share their day!
Review from HR Dept
Trust, cooperation, support, and accountability.
Review from IT Dept
Asurion gives me the resources I need to be successful, and allows me to take the risks I need to be successful.
Review from Sales Dept
Nothing, the culture is basically sell or be fired. Doesn't matter how you get there. Fraud in a ton of markets but the number looks good so it doesn't matter.
Review from Operations Dept
all-inclusive environment with not only your line of business but other areas outside of you current work environment
Review from Customer Support Dept
What needs to change to make the company culture better?
It does not matter what we say. It will not be heard or be overlooked unless the business is profitable.
Review from Operations Dept
The company needs to spend money to build the brand. We have no commercials, targeted AI ad's, nothing. No one has ever heard of this business.
Review from Sales Dept
Relization that those that do not know their jobs should be let go
Review from HR Dept
Get back to the Asurion culture - the one that valued people, thoughts, doing a few things really well instead of over reaching and putting the company in financial straights. We are all tired and mentally bruised from July. It is going to take time and better direction for a better culture.
Review from HR Dept
Benefits costs went up substantially while overall salary remains flat. The pay for the job responsibilities and industry is low, and title is not commensurate with actual job duties. Some managers are difficult to work with.
Review from IT Dept
What did you like most about the interview process?
Interviewers understand if you don't know something
Review from Engineering Dept
Several rounds and team interviews ensured I was a good fit not just for my hiring manager and immediate team but across the company.
Review from Marketing Dept
I talked with the same team I was going to be working with, and it was very natural. NO grilling, or gotcha questioning.
Review from IT Dept
That they speak with you like a normal person and try to get to know you.
Review from Customer Support Dept
Video interview was quick and easy
Review from Communications Dept
What would you improve about your company's interview process?
I was called for interviews twice after being hired. Poor communication behind the scenes, misleading information given about the job during interview
Review from Sales Dept
What makes you most happy at work?
The ability to share success stories, be rewarded for a job well done and have a great team to work with that includes leadership that treats everyone fair!
Review from HR Dept
Open communication, regular recognition of achievements, and constructive feedback.
Review from IT Dept
My clients tell me that I am their favorite vendor partner because Asurion doesn't say "No," and instead figures out a way to make it happen!
Review from Sales Dept
Seeing the team that I work with being successful on a daily basis.
Review from Customer Support Dept
Knowing that I continue to grow while my efforts will both improve our offerings and improve our margin by automating processes that are appropriate, and enforcing code-quality through standardization and automation.
Review from Engineering Dept
What's going wrong and how can it be improved?
STOP IGNORING FRAUD JUST BECAUSE NUMBERS LOOK NICE
Review from Operations Dept
There is no direction or plan. There's a long term vision to grow the company but the path to get there is not clear. We try to focus on too much.
Review from HR Dept
just look at the glassdoor ratings...
Review from Operations Dept
Goals are unreasonable and late during communication. We as front workface give feedbacks to our team member on a daily basis, but comes and rewards are unreasonable. We can't reward team members fairly unless you are an executive or office employee. fundings are not spread evenly.
Review from Operations Dept
90% of my job is done virtually but I am not allowed to work virtually. Stop making employees be hub based when it isn't necessary for their job function
Review from Operations Dept
What do you like best about your company?
Asurion highers smart, competent people
Review from Marketing Dept
What would you most like to see improved at your company?
Breakdown of silos; Its a huge company but often people in the same department don't know each other or what other peers are responsible for. Need more integration
Review from Marketing Dept