Asurion Leadership Employee Reviews
What do you like best about the leadership team?
I appreciate the support given to me as an employee and the kindness shown by my manager.
Review from HR Dept
I fell my leadership team is always available and gives me an honest answer to any questions I may have.
Review from IT Dept
No nonsense focus on the present and future success of Asurion.
Review from Sales Dept
They are fully invested in ensuring we have tools and the information we need to support our teams.
Review from Customer Support Dept
I've had good experiences when I've tried to communicate with senior leadership.
Review from Engineering Dept
Approachable, knowledgeable, opportunistic, will own up to mistakes for the most part
Review from Marketing Dept
We have a wonderful leadership team
Review from Customer Support Dept
They focus on what is important and they always communicate the plan.
Review from Operations Dept
My direct leadership team is very supportive of me as an individual, they provide me with challenging opportunities to give me an opportunity to showcase my skills in front of various Leaders.
Review from HR Dept
They are transparent in where we are going and how we will get there. They also own up to their mistakes.
Review from Legal Dept
They're innovative and care about diversity and inclusion.
Review from Engineering Dept
Oncoming and open discussions about current company successes and failures and plans for the future.
Review from Marketing Dept
They try to be transparent with regards to financial health of the company and do a good job of sharing the vision and the direction of the company.
Review from Engineering Dept
They genuinely care about their team members as individuals and invest time into getting to know us. They recognize and encourage our successes and share their appreciation publicly.
Lots of communication from Leadership
Review from Finance Dept
The communicate well with each other and show up as a united team. They are friendly, smart and keep us updated on important company information that may affect us. They hold each other and us accountable for providing great customer service and growth goals.
Review from Customer Support Dept
DIRECT leaders listen, but most of the time, our voices are not heard unless the business if profitable.
Review from Operations Dept
They come across as real people that I can relate to
Review from Customer Success Dept
They care and are personable
Review from Operations Dept
I believe they take an interest in me as a person, not just an employee.
Review from IT Dept
What does the leadership team need to get better at?
Appreciating each employee and what they bring to the table instead of picking a favorite. I have been doing great in all the metrics but once I do great in one metric the goalpost seems to shift to align with team members the Coach prefers to put in a Leadership position.
Review from Customer Support Dept
Thinking strategically and making decisions that support our long term strategy. They need to stop making decisions quickly without a thought out plan.
Review from HR Dept
listening to their team members
Review from Operations Dept
I don't even know who our leadership team is beside my DM. If I need to give an answer, I Don't feel like we have really any recognition or I feel like we aren't celebrated enough. I feel like we should be in the quarterly meetings the dm do since we are store leads and we technically run thestores.
Review from IT Dept
Being properly educated on tools and resources. All leadership members are the definition of Peter's Principle.
Review from Customer Support Dept
Listening to the people in the company with experience in appliance repair and asking for more feedback to help drive better processes.
Review from Operations Dept
Telling the remaining employed staff that it's okay that you just termed 7 percent of your workforce because you are still "very profitable" is kind of tone def as well as telling the company that you were not doing any more layoffs then term more employees in Q4. Not a single executive was termed..
Review from Product Dept
Own their mistakes, be honest about decisions, why they were made, and now the plan to move forward, focus on their employees and customers, work hard to re-establish trust
Review from HR Dept
Recognizing contributions, celebrating team wins, sharing paths to grow with Asurion, and reducing information silos.
Review from IT Dept
See his team as a persons and not just a number
Review from Operations Dept
Compassion. Understanding. Allowing people to be themselves. Quit with favoritism.
Review from Customer Support Dept
Being more transparent and sticking to an objective fully.
Review from Marketing Dept
fixing what's broken before building on it, ease up on the sales push, in post pandemic world don't require Nashville residency for promotion opportunities
Review from Product Dept
Track and report goals and status to the goals Support healthy debate and question status quo
Review from Operations Dept
Connecting the dots between the corporate strategy and the work of teams throughout the org. Also, allow employees to have more autonomy regarding where and how they work.
Review from Engineering Dept
Well specifically Tiffany Robinson needs to cool down on trying to get employees fired! She brags about being called 'The Terminator' and says all the time that she will 'promote' us to customer , she never has anything encouraging to say ever & she makes work miserable even for people on other team
Provide support, be flexible, focus on operations, macro managing, allow diversity leadership methods.
Review from Customer Success Dept
They need to see things from a ground level perspective. Many asks are not possible, the work is overwhelming, and every one is stressed from the tech level up. Too many "important focuses" mean nothing is a focus. No to little training at all makes it worse. Lots of cheerleading, not enough help.
Not being so controlling over every decision that senior leaders and mid-level leaders make. Up compensation to balance crazy inflation. Stop being so robotic on race charged issues. It's become very obvious that DE&I are something to do vs. something genuine
Review from Sales Dept
Stop forcing repair techs to become insurance salesmen.