Concentrix Customer Success Department Employee Reviews

It has been a long journey. I have been for years PROUD of my work and of the company. Right now, I do no feel company values, I feel unsecure and I do not feel we take the right decisions a global level

Review from Customer Success Dept · Posted 8 days ago

I was hired under the company’s disability employment program. The company has made accommodations for me at work. I’m lucky to have a great b

Review from Customer Success Dept · Posted 9 days ago

On the whole good, lots of change happening so futures with the company are uncertain.

Review from Customer Success Dept · Posted 16 days ago

Since joining this company, not only that the job has built my confidence, but I've met brilliant people and leaders! I learned from them, and they kept making me better. My overall experience was great! I met people who believed in me even when I didn't see myself ready for the job. Thank you!

Review from Customer Success Dept · Posted 25 days ago

Overall, it has been a great experience. Being in a temporary position is the only thing that gives me any stress.

Review from Customer Success Dept

Friendly, family environment while keeping things professional

Review from Customer Success Dept · Posted 8 days ago

My boss is always concerned about my health

Review from Customer Success Dept · Posted 9 days ago

We have a strong leadership team, they are visible, aligned & passionate.

Review from Customer Success Dept · Posted 16 days ago

I like their reaction to problems. They actively listen. They follow-up. They act fast without overthinking and they always provide a space to grow.

Review from Customer Success Dept · Posted 25 days ago

the team is the best

Review from Customer Success Dept · Posted a month ago

Be more respectful, empathetic, and kind to your subordinates. Avoid subjecting them to public embarrassment. Lead by example, not through psychological abuse.

Review from Customer Success Dept

They need more empathy independent an more professionalism, Too much cronyism. If you are not the favorite even if you work hard you will not advance in the company. Unrealistic goals and lack of trust due to too much gossip, this create a problematic environment. The bonus system is not correct.

Review from Customer Success Dept

They change the clock in times without even consulting the agents even though they tell the members that they can log in early also change is very difficult to bring in the system even if it is for good and there is a poor change management system. There is lack of recognition and transparency

Review from Customer Success Dept

Clear, concise, partner based communication. Consistent communication, stopping the fear based leadership, actually listening to the ones that are doing the job daily as opposed to negating the experience that we are bringing to the table.

Review from Customer Success Dept

company needs to be meritocracy driven. we have gotten too much into diversity promotions and coterie driven promotions. Decisions cannot be risk averse and padding in delivery needs a review

Review from Customer Success Dept

Salary and pension provisions are good.

Review from Customer Success Dept · Posted 16 days ago

I like the food allowance, but most of all: the seasonal coupons like Ramadan voucher.

Review from Customer Success Dept · Posted 25 days ago

I really value the performance incentives. Being able to see a direct connection between work I put in and rewards is very motivating.

Review from Customer Success Dept

The whole package is great.

Review from Customer Success Dept

Dental and vision but that is pretty much it

Review from Customer Success Dept

Being paid based on actual skills, tenure, and added value. I do not believe in same salary for same level since, for example, there should be much more difference between a tenured, committed, performing agent and somebody not committed and/or not providing added value

Review from Customer Success Dept · Posted 8 days ago

The pay isn't a liveable wage in this economy. Esp since this company made 9 billion dollars last year and I have to have a second job in order to survive. I am only here because I do love my job. It isn't because of the pay and it honestly is like a slap in the face

Review from Customer Success Dept

The meal allowance is far below the actual daily cost. There is a great deal of stress due to the pressure to meet targets and achieve results. The amount paid does not cover the psychological damage and resulting physical implications.

Review from Customer Success Dept

I do not get paid for night shift allowance - this is working during the week and on weekends, Saturday and Sunday's I do not get paid double on Sundays - bare in mind the salary bracket is a few R100's over.

Review from Customer Success Dept

A raise will make me feel better. We have persons traveling from a far location and the bus wont drop us off at the exact location due to re zone so it ha been a little costly since lately and it isn't fair to us because just our pay alone take us back to work.

Review from Customer Success Dept

Cooperation, commitment, professionalism. We work as a team

Review from Customer Success Dept · Posted 8 days ago

A manager's ability to lead a team

Review from Customer Success Dept · Posted 9 days ago

They are knowlegeable, supportive, capable and commited to doing a great job.

Review from Customer Success Dept · Posted 16 days ago

They're friendly, helpful, and they think bigger.

Review from Customer Success Dept · Posted 25 days ago

We work together. Everyone is quick to jump in and assist if needed.

Review from Customer Success Dept

Too much gossip and everything becomes a problem

Review from Customer Success Dept

Proactively sharing and not being concerned about getting credit

Review from Customer Success Dept

Need to be more engaged

Review from Customer Success Dept

Seems a lot of my co-workers are mailing it in. I only have a few I can trust, and they are usually more seasoned professionals.

Review from Customer Success Dept

- be merit drive, - encourage contrarian view, - should not be afraid to contradict managers (rt now most follow what managers dictate). - stop patronizing leadership

Review from Customer Success Dept

One thing are individual values and how we create a positive environment, another are company values. Company values are non-existent right now (increasing continuously GM is not a value). We went from a People First company to a GM first company

Review from Customer Success Dept · Posted 8 days ago

understands diversity.They are understanding of the behavior of people with disabilities

Review from Customer Success Dept · Posted 9 days ago

rewarding & challenging in equal quantities

Review from Customer Success Dept · Posted 16 days ago

I like how I can speak openly and feel heard.

Review from Customer Success Dept · Posted 25 days ago

How supportive and team-focused it is.

Review from Customer Success Dept

The recognition, appreciation, morals, inclusivity and to avoid favoritism.

Review from Customer Success Dept

more engagement and open up travel so us as consulants can travel to meet our teams and ineract to help solve issues

Review from Customer Success Dept

Bureaucracy needs to go down, we are extremely slow in decision making

Review from Customer Success Dept

Not expecting extended work hours as the norm

Review from Customer Success Dept

People I work with and, until very recently, my job description

Review from Customer Success Dept · Posted 8 days ago

When my work is recognized

Review from Customer Success Dept · Posted 9 days ago

the work is interesting and rewarding, I can see the value I bring.

Review from Customer Success Dept · Posted 16 days ago

Nailing challenges. Sharpening and discovering new skills. And being able to grow consistently - and of-course: to enjoy my time with friends.

Review from Customer Success Dept · Posted 25 days ago

Being able to assist our game changers achieve their goals.

Review from Customer Success Dept

The way leaders manage their teams. Lack of empathy, micromanagement... very rigid rules, they could be more flexible (including outdated policies).

Review from Customer Success Dept

I do not have a response.

Review from Customer Success Dept

- "Yes" man culture, encouraged by some leaders - the environment isnt meritocracy driven any more

Review from Customer Success Dept

The delivery targets are unrealistic at majority of the times, despite TA calling risks, we are still pressured to achieve these numbers which then can and has impacted the teams enthusiam. The focus should change to current staff attrtition and how to improve and keep staff than just replacing

Review from Customer Success Dept