Concentrix Customer Success Department Employee Reviews

great place, growth opportunities and safe environment

Review from Customer Success Dept · Posted 15 days ago

Very good and no complaints at all to be honest

Review from Customer Success Dept · Posted 16 days ago

My overall experience has been positive, with opportunities to grow, develop my skills, and help customers. I value what I’ve learned and the experience I’ve gained, while also seeing opportunities for improvement in employee recognition, communication, and compensat

Review from Customer Success Dept · Posted 17 days ago

I love my job, the things that I do and the people I get to be around and assist!

Review from Customer Success Dept · Posted 17 days ago

I love the work life balance. The company as a whole has been the best place of employment since I started working at 14 yrs old. I have never felt as appreciated as I do here, I wouldn't trade that for anything.

Review from Customer Success Dept · Posted 17 days ago

human oriented, focus on results, good planning

Review from Customer Success Dept · Posted 15 days ago

I have an amazing manager and support team. The entire department helps each other out.

Review from Customer Success Dept · Posted 16 days ago

Leadership team is excellent and professional.

Review from Customer Success Dept · Posted 16 days ago

They listen and care to my needs

Review from Customer Success Dept · Posted 16 days ago

how friendly and approachable they are

Review from Customer Success Dept · Posted 16 days ago

Be more respectful, empathetic, and kind to your subordinates. Avoid subjecting them to public embarrassment. Lead by example, not through psychological abuse.

Review from Customer Success Dept

They need more empathy independent an more professionalism, Too much cronyism. If you are not the favorite even if you work hard you will not advance in the company. Unrealistic goals and lack of trust due to too much gossip, this create a problematic environment. The bonus system is not correct.

Review from Customer Success Dept

They change the clock in times without even consulting the agents even though they tell the members that they can log in early also change is very difficult to bring in the system even if it is for good and there is a poor change management system. There is lack of recognition and transparency

Review from Customer Success Dept

Clear, concise, partner based communication. Consistent communication, stopping the fear based leadership, actually listening to the ones that are doing the job daily as opposed to negating the experience that we are bringing to the table.

Review from Customer Success Dept

company needs to be meritocracy driven. we have gotten too much into diversity promotions and coterie driven promotions. Decisions cannot be risk averse and padding in delivery needs a review

Review from Customer Success Dept

insurance, discretionary days and CIP

Review from Customer Success Dept · Posted 15 days ago

The compensation package is wonderful.

Review from Customer Success Dept · Posted 16 days ago

Hourly pay and fair pay is a plus. I came into this company taking a pay cut but at this time am making more than if I'd had stayed in my prior work place.

Review from Customer Success Dept · Posted 17 days ago

Additional earing potential is available to all employees.

Review from Customer Success Dept · Posted 17 days ago

The company bonus and stock plans

Review from Customer Success Dept · Posted 17 days ago

I feel under valued because I feel like the wage does not match our work load. I have worked for the same company under other projects making more than I do now as a full time employee, despite getting 2 raises.

Review from Customer Success Dept · Posted 16 days ago

I believe someone who is forced to different projects where there are sometimes incentives and sometimes not is unfair, and at the end of the day, the abuse we get from customers do not justify the pay.

Review from Customer Success Dept · Posted 16 days ago

Just feel like for what I do and how many people I support and the level of support I provide I could be paid more

Review from Customer Success Dept · Posted 16 days ago

I sometimes feel undervalued when the effort, responsibilities, and dedication I bring to my role do not feel reflected in my compensation. I strive to provide excellent customer service, resolve issues efficiently, and make a positive impact on both the customer experience and the company.

Review from Customer Success Dept · Posted 17 days ago

I feel like we could be paid a little more,. We multi task very well and we are always on top of things. with that being said so does most of the team here in the MM world. Especially our leaders

Review from Customer Success Dept · Posted 17 days ago

Support, sharing of best practices and engagement

Review from Customer Success Dept · Posted 15 days ago

We all look out for each other and help when we can!

Review from Customer Success Dept · Posted 16 days ago

The team works very well together.

Review from Customer Success Dept · Posted 16 days ago

for the little pay, my team atleast care im alive

Review from Customer Success Dept · Posted 16 days ago

Similar to the leads they are all friendly and approachable

Review from Customer Success Dept · Posted 16 days ago

Too much gossip and everything becomes a problem

Review from Customer Success Dept

Proactively sharing and not being concerned about getting credit

Review from Customer Success Dept

Need to be more engaged

Review from Customer Success Dept

Seems a lot of my co-workers are mailing it in. I only have a few I can trust, and they are usually more seasoned professionals.

Review from Customer Success Dept

- be merit drive, - encourage contrarian view, - should not be afraid to contradict managers (rt now most follow what managers dictate). - stop patronizing leadership

Review from Customer Success Dept

engagement activities and human approach

Review from Customer Success Dept · Posted 15 days ago

Having a solid manager and coworkers that care for each other.

Review from Customer Success Dept · Posted 16 days ago

Excellent culture and the environment is very welcoming.

Review from Customer Success Dept · Posted 16 days ago

they atleast send posts to get us engaged,

Review from Customer Success Dept · Posted 16 days ago

how nice and accommodating everyone is + how understanding

Review from Customer Success Dept · Posted 16 days ago

The recognition, appreciation, morals, inclusivity and to avoid favoritism.

Review from Customer Success Dept

more engagement and open up travel so us as consulants can travel to meet our teams and ineract to help solve issues

Review from Customer Success Dept

Bureaucracy needs to go down, we are extremely slow in decision making

Review from Customer Success Dept

Not expecting extended work hours as the norm

Review from Customer Success Dept

engagement activities and human approach

Review from Customer Success Dept · Posted 15 days ago

My team makes me most happy at work.

Review from Customer Success Dept · Posted 16 days ago

The company is an excellent company.

Review from Customer Success Dept · Posted 16 days ago

when i get paid the actual wage i deserve

Review from Customer Success Dept · Posted 16 days ago

When nothing goes wrong or the workflow is chill

Review from Customer Success Dept · Posted 16 days ago

The way leaders manage their teams. Lack of empathy, micromanagement... very rigid rules, they could be more flexible (including outdated policies).

Review from Customer Success Dept

I do not have a response.

Review from Customer Success Dept

- "Yes" man culture, encouraged by some leaders - the environment isnt meritocracy driven any more

Review from Customer Success Dept

The delivery targets are unrealistic at majority of the times, despite TA calling risks, we are still pressured to achieve these numbers which then can and has impacted the teams enthusiam. The focus should change to current staff attrtition and how to improve and keep staff than just replacing

Review from Customer Success Dept