Concentrix Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept · Posted 23 days ago
Review from Customer Success Dept · Posted 23 days ago
On the whole good, lots of change happening so futures with the company are uncertain.
Review from Customer Success Dept
What do you like best about the leadership team?
They value their subordinates.I am very grateful for that.
Review from Customer Success Dept · Posted 23 days ago
They are transparent and visible to the organization. Strong communication.
Review from Customer Success Dept · Posted 23 days ago
Friendly, family environment while keeping things professional
Review from Customer Success Dept
My boss is always concerned about my health
Review from Customer Success Dept
We have a strong leadership team, they are visible, aligned & passionate.
Review from Customer Success Dept
What does the leadership team need to get better at?
Be more respectful, empathetic, and kind to your subordinates. Avoid subjecting them to public embarrassment. Lead by example, not through psychological abuse.
Review from Customer Success Dept
They need more empathy independent an more professionalism, Too much cronyism. If you are not the favorite even if you work hard you will not advance in the company. Unrealistic goals and lack of trust due to too much gossip, this create a problematic environment. The bonus system is not correct.
Review from Customer Success Dept
They change the clock in times without even consulting the agents even though they tell the members that they can log in early also change is very difficult to bring in the system even if it is for good and there is a poor change management system. There is lack of recognition and transparency
Review from Customer Success Dept
Clear, concise, partner based communication. Consistent communication, stopping the fear based leadership, actually listening to the ones that are doing the job daily as opposed to negating the experience that we are bringing to the table.
Review from Customer Success Dept
company needs to be meritocracy driven. we have gotten too much into diversity promotions and coterie driven promotions. Decisions cannot be risk averse and padding in delivery needs a review
Review from Customer Success Dept
What is the best part about your compensation package?
There is nothing in particular. No incentives are provided.
Review from Customer Success Dept · Posted 23 days ago
A variety of packages/options are available to suite everyone. Bonuses an incentives included.
Review from Customer Success Dept · Posted 23 days ago
Salary and pension provisions are good.
Review from Customer Success Dept
I like the food allowance, but most of all: the seasonal coupons like Ramadan voucher.
Review from Customer Success Dept
I really value the performance incentives. Being able to see a direct connection between work I put in and rewards is very motivating.
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Being paid based on actual skills, tenure, and added value. I do not believe in same salary for same level since, for example, there should be much more difference between a tenured, committed, performing agent and somebody not committed and/or not providing added value
Review from Customer Success Dept
The pay isn't a liveable wage in this economy. Esp since this company made 9 billion dollars last year and I have to have a second job in order to survive. I am only here because I do love my job. It isn't because of the pay and it honestly is like a slap in the face
Review from Customer Success Dept
The meal allowance is far below the actual daily cost. There is a great deal of stress due to the pressure to meet targets and achieve results. The amount paid does not cover the psychological damage and resulting physical implications.
Review from Customer Success Dept
I do not get paid for night shift allowance - this is working during the week and on weekends, Saturday and Sunday's I do not get paid double on Sundays - bare in mind the salary bracket is a few R100's over.
Review from Customer Success Dept
A raise will make me feel better. We have persons traveling from a far location and the bus wont drop us off at the exact location due to re zone so it ha been a little costly since lately and it isn't fair to us because just our pay alone take us back to work.
Review from Customer Success Dept
What are some of the best things about your team?
The entire team gets along well, which allows work to proceed smoothly.
Review from Customer Success Dept · Posted 23 days ago
All coworkers are collaborative and work for the good of the whole.
Review from Customer Success Dept · Posted 23 days ago
Cooperation, commitment, professionalism. We work as a team
Review from Customer Success Dept
A manager's ability to lead a team
Review from Customer Success Dept
They are knowlegeable, supportive, capable and commited to doing a great job.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
Too much gossip and everything becomes a problem
Review from Customer Success Dept
Proactively sharing and not being concerned about getting credit
Review from Customer Success Dept
Need to be more engaged
Review from Customer Success Dept
Seems a lot of my co-workers are mailing it in. I only have a few I can trust, and they are usually more seasoned professionals.
Review from Customer Success Dept
- be merit drive, - encourage contrarian view, - should not be afraid to contradict managers (rt now most follow what managers dictate). - stop patronizing leadership
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
I have a disability, but my diversity is understood.
Review from Customer Success Dept · Posted 23 days ago
There is always something more to learn. We are a leader in technology and transformation.
Review from Customer Success Dept · Posted 23 days ago
One thing are individual values and how we create a positive environment, another are company values. Company values are non-existent right now (increasing continuously GM is not a value). We went from a People First company to a GM first company
Review from Customer Success Dept
understands diversity.They are understanding of the behavior of people with disabilities
Review from Customer Success Dept
rewarding & challenging in equal quantities
Review from Customer Success Dept
What needs to change to make the company culture better?
The recognition, appreciation, morals, inclusivity and to avoid favoritism.
Review from Customer Success Dept
more engagement and open up travel so us as consulants can travel to meet our teams and ineract to help solve issues
Review from Customer Success Dept
Bureaucracy needs to go down, we are extremely slow in decision making
Review from Customer Success Dept
Not expecting extended work hours as the norm
Review from Customer Success Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
When my work is recognized.
Review from Customer Success Dept · Posted 23 days ago
Work environment, culture and coworkers are three primary drivers for happiness at work.
Review from Customer Success Dept · Posted 23 days ago
People I work with and, until very recently, my job description
Review from Customer Success Dept
When my work is recognized
Review from Customer Success Dept
the work is interesting and rewarding, I can see the value I bring.
Review from Customer Success Dept
What's going wrong and how can it be improved?
The way leaders manage their teams. Lack of empathy, micromanagement... very rigid rules, they could be more flexible (including outdated policies).
Review from Customer Success Dept
I do not have a response.
Review from Customer Success Dept
- "Yes" man culture, encouraged by some leaders - the environment isnt meritocracy driven any more
Review from Customer Success Dept
The delivery targets are unrealistic at majority of the times, despite TA calling risks, we are still pressured to achieve these numbers which then can and has impacted the teams enthusiam. The focus should change to current staff attrtition and how to improve and keep staff than just replacing
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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