Intuit Employee Reviews
Out of 603 Intuit employee reviews, 86% were positive. The remaining 14% were constructive reviews with the goal of helping Intuit improve their work culture. The HR team, with 100% positive reviews, reports the best experience at Intuit compared to all other departments at the company. The IT team offered the most constructive feedback, with 27% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
It really is a team, we all feel included and important in our roles.
Review from Customer Support Dept
The leadership truly exhibits a culture of "stronger together" and this is seen in the teams they lead!
Managers are open and inclusive
I have the BEST manager! All she does is invest in us and move us forward.
Review from Customer Support Dept
Transparent and open with the employees globally
What does the leadership team need to get better at?
Training! Being more considerate. Helping us find things we don't know about
Review from Customer Support Dept
Understanding our job role before making decisions that effect us.
Review from Customer Success Dept
walk the talk about company values and stop treating people like they are stealing company time based on measuring how many robot-measured hours are spent on a task and then multiplying those hours by your salary/hourly rate to beat down the worker
Compensating employees fairly for the work they do. 35 cents a year raise for a 25 year CPA is insulting. The gas station workers make similar money where I live.
Understanding how the products actually work, listening to customer directly, and focusing on quality instead of shiny objects.
What is the best part about your compensation package?
Its all amazing! My hourly pay- by the way i just received a promotion after working my first season! The retirement plan, which is easy to withdraw from. Last but not least the BIG end of season BONUS!! Hello who doesnt like extra money?!
Review from Customer Support Dept
I love everything about it!
Health insurance and stock plans
stock bonus and year end bonus
Employee stock benefits as a seasonal employee
Review from Finance Dept
Why do you feel undervalued and what would make you feel better about your compensation?
More transparency about wages. Quicker turn around time for 'upgrade opportunities'.
We aren't paid enough to deal with what we are doing.
Review from Customer Support Dept
correction on the 401k response (can't go back) - to answer the question I got a message from my micromanager that their micromanager had an issue with one task multiplied by what I am paid in a high multitasking work environment
rsu's have been battered relative to my grant price
When i would reach out to tier 2 they would slack and tell me to figure it out
Review from Customer Support Dept
What are some of the best things about your team?
Everyone is always professional, helpful, and encouraging!
Review from Customer Support Dept
The meetings are informative and enlightening.
Meetings have agendas and are productive
Cohesive, vocal professionals that fight for each other
we work together and enjoy our diversity
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
my co-workers are usually just as confused as to what their role is as I am. There is no clear structure within the organization to know who owns what
Everyone needs to help everyone by doing their job that they are getting paid to do
Review from Customer Support Dept
Each one is different and has different deficits and skills, so I cant answer that.
Being transparent and accountable. Stop trying to manipulate the information to sell serve and align with larger company goals
Review from Marketing Dept
better leadership and a strong consistent vision would be highly welcomed here.
Review from Design Dept
What is most positive about the culture and environment at your company?
Intuit is like an extended family. Its a culture thats is so easy to get! They really know how to hire the right people! Everyone is just so awsome!
Review from Customer Support Dept
I am a remote worker.
Working with team mates and providing positive results
the opportunity to learn and grow and the way the team works together
Review from Customer Support Dept
People care about doing a good job and getting to know each other.
Review from HR Dept
What needs to change to make the company culture better?
Remove everyone and start from scratch
Review from Customer Support Dept
Cut away and barr toxic behaviours reminiscent of old sales cultures creeping to ours as a new saas based sales environment. Ensure sales reps are encouraged to work together as well as individually at a fast pace to over deliver
Review from Product Dept
stop hiring incompetent senior managers and directors
Review from Design Dept
Too many middle management slowing down progress of great vision at high level.
Review from IT Dept
1 goal -- track it relentlessly from general manager down
Review from Marketing Dept
What did you like most about the interview process?
Intuit allows you to be yourself, use notes if needed, and makes the interview process easy and stress free.
Review from Customer Support Dept
It was a well structured interview process that gave me more time and space to highlight work.
Review from Marketing Dept
the interview was done virtually
Plan in place for steps taken
Interviewed by team members which are now my coworkers
What would you improve about your company's interview process?
Make decisions regarding continuing employees MUCH faster.
The interview process is long. The idea of having to do hours of homework for any job is unacceptable, but even contractors who are performing well in the role have to interview for it again to be hired full time.
They require the passing of their QBO Certification test, do a video of you answering QBO questions in front of the camera for 60 minutes, and it took me 3 hours to upload the employment forms.
Your recruiters need to actually follow up with candidates.
Review from Engineering Dept
Define the job requirement more accurately.
Review from IT Dept
What makes you most happy at work?
Resolving client inquiries and knowing that I really helped someone is so satisfying.
Review from Customer Support Dept
being able to utilize my talents and skills
Customers ate always happy with me
signing off for the day and time off
Getting to work on technologies I enjoy
What's going wrong and how can it be improved?
Customers hate us because we are not trained well
Review from Customer Support Dept
Company organizational siloes lead to disconnects between doers and leaders - customers and priorities. Lots of talks of KPIs, and middle managers leveraging a few core workers.
Review from Finance Dept
Call avoidance should not be a thing. Its a ridiculous thing. Sometimes our mics won't work or sometimes the customers ask to talk to a supervisor or someone in corporate and no one wants to take the customers calls.
Review from Customer Support Dept
Customers tell me they feel they are working for Intuit, not the other way around. It's bureaucratic and, honestly, a hellish nightmare of time-consuming effort to resolve issues that shouldn't be made more complicated. They make everything harder, more complicated, and less fun.
The current pay is only bringing mediocre talent to the table
What do you like best about your company?
Great support in management and resources. I loved the flexibility of schedule and the care for it’s employee
Review from Customer Support Dept
culture, people, hard work, product that helps people
Review from Marketing Dept
CEO and vision
Review from Engineering Dept
The pay
Review from IT Dept
What would you most like to see improved at your company?
Quicker resolution of system glitches.
Review from Customer Support Dept
more work remote options
Review from Marketing Dept
Manager effectiveness, too many meetings, more interesting work
Review from Engineering Dept
Diversity and inclusion of women, minorities and experiences
Review from IT Dept