Intuit Employee Reviews
Out of 430 Intuit employee reviews, 86% were positive. The remaining 14% were constructive reviews with the goal of helping Intuit improve their work culture. The HR team, with 100% positive reviews, reports the best experience at Intuit compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 32% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Posted 6 days ago
Posted 11 days ago
Posted 16 days ago
What do you like best about the leadership team?
Competent, reliable, knowledgeable and always approachable.
Posted 9 days ago
Leadership and frontline are held similarly. Managers don’t look down on lower position
Posted 11 days ago
They put enployees first. Really came through during pandemic.
Posted 16 days ago
Micro management is not a thing.
Review from Sales Dept · Posted a month ago
They are very very knowledgeable
What does the leadership team need to get better at?
walk the talk about company values and stop treating people like they are stealing company time based on measuring how many robot-measured hours are spent on a task and then multiplying those hours by your salary/hourly rate to beat down the worker
Posted 9 days ago
Compensating employees fairly for the work they do. 35 cents a year raise for a 25 year CPA is insulting. The gas station workers make similar money where I live.
Understanding how the products actually work, listening to customer directly, and focusing on quality instead of shiny objects.
Not play favoritism and be fair for everyone in their team
Motivating rather than criticism. Offer support rather than simply saying to improve. Talk less but say more.
Review from Product Dept
What is the best part about your compensation package?
Multiple achievement bonuses throughout the year. Yearly overtime bonuses, stock and 401k matches
Posted 9 days ago
Good commission. Decent base salary.
Posted 11 days ago
Pay for performance package - and other great benefits
Posted 16 days ago
Flexibility of the work schedule.
Review from Sales Dept · Posted a month ago
Rsus and the bonuses are great
Why do you feel undervalued and what would make you feel better about your compensation?
correction on the 401k response (can't go back) - to answer the question I got a message from my micromanager that their micromanager had an issue with one task multiplied by what I am paid in a high multitasking work environment
Posted 9 days ago
rsu's have been battered relative to my grant price
When i would reach out to tier 2 they would slack and tell me to figure it out
Review from Customer Support Dept
To be paid in line with what other experienced people in the industry are paid, considering their experience and education.
It's 50 percent belowe market for front line customer service. All you have to do is view their social media to see the ramifications.
What are some of the best things about your team?
There are so many different people in our pods from all over the country. Its very inclusive
Posted 9 days ago
team is great but clearly morale is dropping as the meetings devolve into what the upper micromanagers want - team members aren't participating as before
Posted 9 days ago
Diverse but powerful team with human personalities.
Posted 11 days ago
Authentic, fun, hard-working. Everyone wants to do right be the customer
Posted 16 days ago
90% of my team members are competent self starters.
Review from Sales Dept · Posted a month ago
What do your coworkers need to improve and how could you work together better?
Everyone needs to help everyone by doing their job that they are getting paid to do
Review from Customer Support Dept
Each one is different and has different deficits and skills, so I cant answer that.
Being transparent and accountable. Stop trying to manipulate the information to sell serve and align with larger company goals
Review from Marketing Dept
better leadership and a strong consistent vision would be highly welcomed here.
Review from Design Dept
Be smarter and have fewer meetings
Review from Engineering Dept
What is most positive about the culture and environment at your company?
co-workers are great but the stress is palpable - the culture, in theory, is fantastic but it conflicts with the reality
Posted 9 days ago
The people are all quite amazing and smart.
Review from Sales Dept · Posted a month ago
They treat us all equally. Customers AB's employers are very important to them
High output but great efficiency
I love the comradary and learning environment that facilitated growth and the amount of content staff members.
Review from Customer Support Dept
What needs to change to make the company culture better?
Remove everyone and start from scratch
Review from Customer Support Dept
Cut away and barr toxic behaviours reminiscent of old sales cultures creeping to ours as a new saas based sales environment. Ensure sales reps are encouraged to work together as well as individually at a fast pace to over deliver
Review from Product Dept
stop hiring incompetent senior managers and directors
Review from Design Dept
Too many middle management slowing down progress of great vision at high level.
Review from IT Dept
1 goal -- track it relentlessly from general manager down
Review from Marketing Dept
What did you like most about the interview process?
its fast and to the point. Informative about what's to happen next in the process
Posted 9 days ago
the interview process was clear and it focused on what is important in measuring customer support priorities
Posted 9 days ago
They try to do their best to evaluate you and the shortest amount of time. In the process, you get to meet a lot of people who give you a sense for what the company is all about.
Posted 16 days ago
It was quite informal compared to other tech companies.
Review from Sales Dept · Posted a month ago
It was virtual and the test they give
What would you improve about your company's interview process?
The interview process is long. The idea of having to do hours of homework for any job is unacceptable, but even contractors who are performing well in the role have to interview for it again to be hired full time.
They require the passing of their QBO Certification test, do a video of you answering QBO questions in front of the camera for 60 minutes, and it took me 3 hours to upload the employment forms.
Your recruiters need to actually follow up with candidates.
Review from Engineering Dept
Define the job requirement more accurately.
Review from IT Dept
What makes you most happy at work?
It's really a combination of everything. The people, my managers, the pay, and of course, doing taxes.
Posted 9 days ago
being treated like an educated adult with something to offer - a feeling that is growing dim when the messages are that you can't be trusted as micromanagement dominates
Posted 9 days ago
I love the people that I interact with on a daily basis. Everyone is authentic and sincere.
Posted 16 days ago
The pay as well as the benefits.
Review from Sales Dept · Posted a month ago
Interacting with the clients, putting a smile in some ine face
What's going wrong and how can it be improved?
Company organizational siloes lead to disconnects between doers and leaders - customers and priorities. Lots of talks of KPIs, and middle managers leveraging a few core workers.
Call avoidance should not be a thing. Its a ridiculous thing. Sometimes our mics won't work or sometimes the customers ask to talk to a supervisor or someone in corporate and no one wants to take the customers calls.
Review from Customer Support Dept
Customers tell me they feel they are working for Intuit, not the other way around. It's bureaucratic and, honestly, a hellish nightmare of time-consuming effort to resolve issues that shouldn't be made more complicated. They make everything harder, more complicated, and less fun.
The current pay is only bringing mediocre talent to the table
Identify the teams / pockets that do not adhere to intuit values but want to play politics and get rid of them publicly that the behaviors is not accepted
Review from Marketing Dept
What do you like best about your company?
Great support in management and resources. I loved the flexibility of schedule and the care for it’s employee
Review from Customer Support Dept
culture, people, hard work, product that helps people
Review from Marketing Dept
CEO and vision
Review from Engineering Dept
The pay
Review from IT Dept
What would you most like to see improved at your company?
Quicker resolution of system glitches.
Review from Customer Support Dept
more work remote options
Review from Marketing Dept
Manager effectiveness, too many meetings, more interesting work
Review from Engineering Dept
Diversity and inclusion of women, minorities and experiences
Review from IT Dept