Comcast Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
I have come to find I do not enjoy working for this company because morale is low
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What do you like best about the leadership team?
Too hung up on sales. They let good employees go just because they do not make a lot of sales.
Review from Customer Support Dept
Very passionate about teaching others
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The one thing that I do like about the leadership team is that they do build rapport with associates.
Review from Customer Support Dept
They are like family! And they make sure we have what we need to succeed!
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They are helpful and kind.
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What does the leadership team need to get better at?
Backhanded comments about how one team member excelling. Micromamaging with hourly "do better" teams messages.
Review from Customer Support Dept
Listening to both employee and customer feedback in regards to marketing. The John ledger approach does not work for everything.
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Talking to each other about customers
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Having a heart for families.
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Training and development. Seem to only care about top performing employees and leave others behind.
Review from Customer Support Dept
What is the best part about your compensation package?
The ESPP (Employee Stock Purchasing Plan) is great when you can invest at a 15% discount on top of the stock price. 401K matching up to 6%. Quarterly bonuses whenever the company outperforms. Affordable Health and Medical Insurance. Internet/TV Compensated. Free subscriptions to HBO, ShowTime, etc.
Review from Customer Support Dept
It includes medical, dental, and vision.
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I am not exactly sure what is the best part for me. I like the idea of getting paid every two weeks and that we get a quarterly bonus.
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All of the benefits are great!
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401 k is matched by the company.
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Why do you feel undervalued and what would make you feel better about your compensation?
Initially told this would NOT be a sales based position, after a few weeks of training, found out that sales was a major component. Making $15 an hour while dealing with troubleshooting, upgrades, downgrades, transfers; etc not enough.
Review from Customer Support Dept
There have been no raises in three years and the benefits don't cover my family well
Review from Customer Support Dept
Yes I was undervalued. Raises should not be tied in with sales numbers. What is important is that you are helping the customers who call in.
Review from Customer Support Dept
Pay is distributed unevenly, I feel.
Review from Customer Support Dept
Comcast pays too low and hires mainly part time to prevent from paying benefits.
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What are some of the best things about your team?
Working virtually there isnt an opportunity to connect with team mates
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Friendly people who get the job done.
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How connected and supportive everyone is.
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I am not really happy with the direct team that I am on. There is no connection with most of the people on my team and I do not care for the way that my supervisor communicates.
Review from Customer Support Dept
We work very well together
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What do your coworkers need to improve and how could you work together better?
Team builders would be great
Review from Customer Support Dept
Invest in coaching their staff more
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Less competition would help us work as a team.
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compassion and empathy toward each other
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They need to focus on communication
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Inviting Culture. Truly care about the people and colleagues. They are creating an infectious culture so that can flow into the customers experience too.
Review from Customer Support Dept
The initial training was positive; once we were done with nesting it went downhill immediately
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nice people good physical layout.
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Flexibility when their employees are having health issues
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The people, everyone who works there is very kind and willing to help
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What needs to change to make the company culture better?
Hire people who actually care about the job at hand
Review from Customer Support Dept
Listen to its employees more often.
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they are always trying to make sure promotions and opportunities are available
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By making sure different ideas are tried.
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Stop begging for sales goals
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What did you like most about the interview process?
interviewers were smart about the company
Review from Customer Support Dept
They were looking for honest people
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How personal it felt when being asked certain questions.
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I like the fact that there were more than just one person that conducted the interview.
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The interviewer made me feel comfortable.
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What would you improve about your company's interview process?
Get rid of 3rd party recruiters for internal employees. They seem to know nothing about our goals, only that we applied to more than one or two positions and that for some reason makes us not qualified for any job at Comcast. Most of us want to grow at Comcast and our skills are transferable but we
Review from Customer Support Dept
What makes you most happy at work?
The People, The Work, The Volunteering Opportunities, The Growth I've already seen in myself.
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good coworkers encourage each other.
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The work environment, co-workers, the building itself.
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That I can work from home
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The fun co workers and environnement
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What's going wrong and how can it be improved?
Low pay, technical training was hands on only. 6 weeks of training on customer service behaviors. Deceptive about job responsibilities. Punished for customer behavior.
Review from Customer Support Dept
There is a lack of respect from higher ups and a lack of teamwork
Review from Customer Support Dept
Its hard dealing with customers all the time we need more transparency about changes
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The atmosphere is off. The environment most of the time seems very tense and stressful. Because of the type of work that we do sometimes it would be nice if our management team would not be so military style and make the atmosphere a little more pleasant.
Review from Customer Support Dept
It's a mad house most days and no one seems to show up for work. Bad turnover rate.
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What do you like best about your company?
My team and the environment I work in.
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What would you most like to see improved at your company?
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