Initially thrilled as we were hyped up during training. Then reality hit that the job wasnt what was conveyed. $15 an hour for the work not enough for the stress and micromanaging (i could make the same amount with less stress at walmart) dissapointed at how they treat customers and lie to employees
What are some of the best things about your team?
Working virtually there isnt an opportunity to connect with team mates
What is most positive about the culture and environment at your company?
The initial training was positive; once we were done with nesting it went downhill immediately
What does the leadership team need to get better at?
Backhanded comments about how one team member excelling. Micromamaging with hourly "do better" teams messages.
What's going wrong and how can it be improved?
Low pay, technical training was hands on only. 6 weeks of training on customer service behaviors. Deceptive about job responsibilities. Punished for customer behavior.
Why do you feel undervalued and what would make you feel better about your compensation?
Initially told this would NOT be a sales based position, after a few weeks of training, found out that sales was a major component. Making $15 an hour while dealing with troubleshooting, upgrades, downgrades, transfers; etc not enough.
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